Kirti Thakur

• Project manage each client account as per the Service Level Agreements (SLA’s)
• Review documentation received and proceed with Checks for completeness per the
requirement of the client – includes create elements/ cases accurately as per the defined
client guidelines.
• Commence all verifications accurately and within required time frame as per Sterling
guideline.
• Verify the accuracy and completeness of elements/ cases, before closure.
• Proactively identify areas for improvements and make recommendation to the processes
undertaken on a regular basis
• Engage internal teams on client / candidate enquiry per needs
• Prepare report on client cases and track the movement and closure of cases
• Support the Client Success Partner on Fulfilment related topics, including providing case status
and other fulfilment reports
• Attend and Support CSP's on monthly business reviews with Client on the operational insight
• To conduct investigation and prepare root cause analysis report for Client Success Partners.
• Other duties as assigned by the Sterling.

• Facilitated organizational change through effective communication and collaboration with senior management.
• Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Sourcing candidates from headhunting, networking sites, referencing & portals (Naukri, Monster). Coordinating with the process owners of the respective department.Calling, Screening, Short-Listing, and Interviewing of the candidates as per the requirements.

• Recruiting Senior & Middle level and lower level Positions on company payroll
• Sourcing candidates from headhunting, networking sites, referencing & portals (Naukri, Monster)
• Coordinating with the process owners of the respective department
• Calling, Screening, Short-Listing, and Interviewing of the candidates as per the requirements
• Schedule interviews as per the availability of process owners
• Salary structure preparation, discussion & negotiations
• Follow up with the candidates till on boarding
• Taking care of administrator part in all branches (e.g
• Housekeeping, Maintenance, etc..)

· Recruitment:Managed end-to-end recruitment for senior and middle-level positions, utilizing headhunting, networking, and online portals. Conducted screening, interviews, and negotiated salary structures.

· Employee Onboarding:Handled joining formalities, ID creation, and orientation.

· Attendance & Payroll:Managed payroll inputs, leave registers, and final settlements. Ensured timely payments and liaised with departments for clearances.

· Employee Lifecycle Management:Oversaw documentation, transition changes, and prepared employment letters. Ensured compliance with statutory regulations.

· Performance Management System (PMS):Conducted KRA mapping, evaluation, and closure.

· Employee Engagement:Organized events, promoted participation, and facilitated knowledge sharing.

· MIS:Maintained various trackers including manpower, recruitment, and attrition.

· Miscellaneous:Liaised with finance, managed policy updates, and guided employees on claim processes.

• First point of contact for all HR-related queries
• Maintaining attendance records and updating the same for preparation of Time Sheets for Processing Salaries
• Handling HR policies of HR Integrated Media Pvt.Ltd & also sister concern company of S.K Brothers and EventSol
• Implementing HR policy for better growth of company & employees
• Travelling weekly twice Sakinaka branch & rest three days in Mira road Branch to see the workflow and maintain systematic working environment
• Dealing with contract labour for hiring skilled labours and educating contractor to get skilled and semi-skilled labour for factory work
• Dealing with PF consultant for UAN registration & to know the current status of each & ever staff labours PF details
• To maintain Salary MIS on monthly basis To give ESIC, PF & PT report to accounts department on monthly basis
• To prepare Loans and Advances report on monthly basis
• To maintain all approved Loan application, Leave application and Resignation Letters
• To maintain all documentation of all the employees working in our organization
• To maintain leave record of all employees Handling mails & office Correspondence Maintaining records of stationary and office assets and coordinating for purchase of the same if any
• Processing yearly Bonus of employees
• Designs training recruitment for HR Recruiters
• Builds a quality relationship with the internal customers and external & also involve in client co-ordination such as - ECW, Croma, IT solutions, Vodafone Mpesa, BPO's (Serco, Eureka, Rah legal, Andromeda)
• Acts as a single point of contact for regarding recruitment topics Designs the selection matrix for choosing the optimum recruitment channel and recruitment source
• To ensure PF & ESIC statutory requirements to be update like payment, UAN registration for new joiners etc
• Monitors and constantly reduces the costs of the recruitment process Ensure the relevant HR database is up to date Assist in the recruitment process
• Set up interviews and issue relevant correspondence
• Coordinating with client's IT & NON- IT both.

• Work with hiring managers on recruiting planning meetings
• Create job descriptions
• Lead the creation of a recruiting and interviewing plan for each open position
• Efficiently and effectively fill open positions
• Conduct regular follow-up with management to determine the effectiveness of recruiting plans and implementation
• Develop a pool of qualified candidates in advance of need
• Research and recommend new sources for active and candidate recruiting
• Build networks to find qualified passive candidates
• Utilize the Internet for recruitment, doing head hunting, mapping & dealing with portals
• Post positions to appropriate Internet sources
• Research new ways of using the Internet for recruitment
• Use social and professional networking sites to identify and source candidates
• To prepare and give reports to the management as and when required and as specified by them
• Designs training recruitment for HR Recruiters
• Builds a quality relationship with the internal customers and external & also involve in client co-ordination such as BFSI sector - MAX life, Bharti AXA, Birla Sunlife, Kotak Life, Star Union Daichi, HDFC life, Aegon religare, Aviva life, for PAN India level
• Handling Campus recruitment and client meet Pan india
• Acts as a single point of contact for regarding recruitment topics Designs the selection matrix for choosing the optimum recruitment channel and recruitment

• Taking inbound calls and outbound calls from customer
• Working for collection process
• Used to collect a pay day loan for US bank
• Also work for business Yellow pages
• Medicare process (Multi-Tasking)
• Handling a team of 15 employees
• Used to give briefing.