Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Personal Information
Languages
Timeline
Generic

Kirubakar A

Salem

Summary

Sales and Service Specialist with over 7 years of experience in enhancing client satisfaction and driving revenue growth in finance, ed-tech, and retail sectors. Proven ability to understand customer needs and build lasting relationships while proactively resolving issues.

Consistently exceeded service and sales targets, contributing to overall organizational success. Seeking to leverage customer service skills and relationship-building capabilities in a customer-focused environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Relationship Manager

ICICI Securities Ltd
Tiruchirapalli
02.2024 - 05.2025
  • Served as the primary point of contact for over 350 clients, providing end-to-end support across investment products and services.
  • Delivered high-touch service through regular reviews, feedback sessions, and prompt resolution of concerns.
  • Supported sales by educating clients on financial products and aligning them with their long-term goals.
  • Ensured service excellence and customer loyalty by maintaining transparency and building trust.

Academic Counsellor

Think & Learn Pvt Ltd (BYJU’S)
Tiruchirapalli
05.2022 - 02.2024
  • Handled inbound queries and proactively followed up with existing customers to ensure satisfaction and engagement.
  • Assisted customers with product onboarding, usage, and renewals, enhancing user retention and referrals.
  • Acted as a liaison between customers and internal teams, resolving issues swiftly and professionally.
  • Surpassed upselling targets through a strong understanding of customer needs and tailored product recommendations.

Account Manager

Brainbees Solutions Pvt Ltd (FirstCry)
Coimbatore
04.2019 - 05.2022
  • Managed territory sales team, expanding key hospital and retail accounts.
  • Led team in organizing product demonstrations, achieving high client acquisition rates.
  • Oversaw fulfillment processes to ensure timely delivery and customer support.
  • Trained new field executives in product knowledge and effective client communication.

Sales Executive

PSS Agencies (Zoomal & IPOL Lubricants)
Salem
06.2017 - 04.2019
  • Led B2B sales initiatives, driving local market expansion through effective team coordination.
  • Conducted market research to identify regional sales opportunities and inform strategies.
  • Facilitated regular team huddles and market planning sessions to enhance collaboration.
  • Mentored junior sales representatives, fostering skill development and professional growth.

Education

B.E - Mechanical Engineering

Karpagam University
Coimbatore
04.2015

Higher Secondary School Leaving Certificate - Namakkal

Mahendhra Higher Secondary School
Namakkal
04.2011

Secondary School Leaving Certificate - Namakkal

Mahendhra Higher Secondary School
Namakkal
04.2009

Skills

  • Team leadership and management
  • Sales strategy and achievement
  • Client relationship management
  • Consultative selling and upselling
  • Business strategies
  • Asset management
  • CRM tools (Tableau, Salesforce)
  • Market research
  • Team collaboration

Certification

  • NISM VA
  • NISM XX1A

Disclaimer

I hereby declare that statements made are true, complete, and correct to the best of my knowledge.

Personal Information

Date of Birth: 07/07/94

Languages

Tamil
First Language
English
Intermediate (B1)
B1

Timeline

Senior Relationship Manager

ICICI Securities Ltd
02.2024 - 05.2025

Academic Counsellor

Think & Learn Pvt Ltd (BYJU’S)
05.2022 - 02.2024

Account Manager

Brainbees Solutions Pvt Ltd (FirstCry)
04.2019 - 05.2022

Sales Executive

PSS Agencies (Zoomal & IPOL Lubricants)
06.2017 - 04.2019

B.E - Mechanical Engineering

Karpagam University

Higher Secondary School Leaving Certificate - Namakkal

Mahendhra Higher Secondary School

Secondary School Leaving Certificate - Namakkal

Mahendhra Higher Secondary School

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Kirubakar A