Kirubakaran Kannan
Authentication Technical IT Support Engineer
Bangalore
Summary
Authentication & Application Support Engineer with 5+ years of experience in L1/L2 production support, incident management, and transaction monitoring. Skilled in Aadhaar APIs (Auth, OTP, eKYC, Tokenization, Face RD, Health API), API troubleshooting, and log analysis using Grafana, Kibana, and ELK Stack. Proven track record in reducing API failures, improving SLA compliance, ensuring 24/7 availability, and managing certificate/license key operations. Strong in RCA, system monitoring, and compliance with UIDAI audit/security standards.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Software Engineer (Authentication Technical Support)
Tata Consultancy Services (TCS), Bangalore
11.2023 - Current
- Supported Aadhaar APIs (Auth, OTP, eKYC, Tokenization, Face Authentication, Health API) ensuring smooth, secure transactions for millions of users.
- Monitored API health & performance using Grafana & Kibana, achieving 99.9% uptime.
- Performed log analysis (ELK) to reduce recurring authentication failures by 20%.
- Resolved API, certificate, and tokenization issues, improving SLA compliance.
- Automated certificate mapping & license generation, cutting manual effort by 30%.
- Coordinated with developers & infra teams to improve authentication flow and reduce response time by 15%.
- Ensured compliance with UIDAI security, privacy, and audit standards.
- Project: UIDAI (Aadhaar Authentication Services)
Software Developer (Healthcare Application Support)
Compact India Private Limited, Chennai
12.2019 - 08.2023
- Supported doctors and staff using EHR applications, resolving user-reported issues within SLA timelines.
- Conducted log analysis to identify recurring problems, reducing repeat tickets and improving stability.
- Handled L1 support tickets with >95% SLA adherence, ensuring high customer satisfaction.
- Worked with backend teams on escalations, providing detailed issue analysis for faster fixes.
- Verified and maintained patient data accuracy, avoiding compliance and reporting errors.
- Contributed to minimizing downtime, ensuring smooth hospital operations.
- Mentored junior colleagues in troubleshooting and ticket management, improving team efficiency.
- Project: Practice Fusion (EHR System)
Education
B.E. - Mechanical Engineering
Mahendra Institute of Technology, Anna University
Namakkal, India 04.2001 -
High School Diploma -
Vedhha Vikass Hr. Sec. School
Namakkal, India 04.2001 -
No Degree -
Bharathi Vidhyalaya Hr. Sec. School
Salem, India 04.2001 -
Skills
- Authentication & APIs: Aadhaar-based APIs (Auth, OTP, eKYC, Tokenization, Face RD, Health API), REST APIs, Postman, API Debugging, Transaction Validation
- Monitoring & Log Analysis: Kibana, Grafana, ELK Stack, Dashboard Monitoring, Log Analysis, API Health Monitoring, Alert Handling
- Databases: SQL, MySQL, Query Optimization, Data Validation
- Support & Operations: L1/L2 Production Support, Incident Management, SLA Management, Root Cause Analysis (RCA), Ticketing Tools (JIRA, Zammad, SAIL), 24/7 Operations
- Security & Compliance: Certificate Management, License Key Generation, UIDAI Compliance, Audit & Security Standards
- Tools & Platforms: GitLab, Sectona, Super Putty, Agile Methodologies
Certification
Agile Methodology Virtual Experience Program – Cognizant (Forage)
ADDITIONAL INFORMATION:
- Languages: English, Tamil, Kannada
- Passport: Available
- Willing to Relocate & Work in Shifts
Timeline
Software Engineer (Authentication Technical Support)
Tata Consultancy Services (TCS), Bangalore
11.2023 - Current
Software Developer (Healthcare Application Support)
Compact India Private Limited, Chennai
12.2019 - 08.2023
B.E. - Mechanical Engineering
Mahendra Institute of Technology, Anna University
04.2001 -
High School Diploma -
Vedhha Vikass Hr. Sec. School
04.2001 -
No Degree -
Bharathi Vidhyalaya Hr. Sec. School
04.2001 -
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