KIRUBAKARAN R
Manager PMO
Vandalur
Summary
Striving for excellence and seeking every opportunity as where I can utilize my knowledge skill and ability for the growth and development of the organization, as well as to enhance myself. Having around 12+ years of professional stints in PMO Operation & Workforce Management, Operation Excellence and people function domain.
Overview
14
14
years of professional experience
Work History
Manager - PMO
Bahwan Cyber Tek Pvt LTD.
03.2024 - Current
- Preparation on budgeting, forecasting, utilization, MIP and account planning.
- Involving Contract Creation, Budget creation with Sales team & Project License tracking
- Demand creation & ensuring fulfillment
- Handling BGV initiating & tracking – Customer onboarding
- On/Off resource tracking
- Monthly Billing & invoices
- AR tracking
- Working with Geo head & Vertical Head for MIP tracking
- Customer Onboard & Offboard initiative
- Handling Clients report
- Handling QMG/infosec audit activities with delivery team.
- Prepare & Publishing Geo level MIS report to Leadership with detailed analysis of Variances/next Plan
Senior Executive – PMO -GTT
Hexaware Technology LTD.
09.2022 - 03.2024
- Coordinate with team on timely submission and update the hours in T&B system, every month end will be submitting invoice to finance team with accurate value.
- Preparation on budgeting, forecasting, utilization, MIP and account planning.
- Handling AR creation, resources Onboarding and Off boarding documents with internal RMG team
- Involves in Project ID creation and Estimation sheet
- Preparation and analysis of cost and revenue
- Coordinating with Vertical Head & Delivery heads & ASDM’s for data points for monthly, weekly reviews.
- Validation of all resource allocation and release within the account. This ensures tracking of Billable associates and Non-Billable associates within the account. Regular checks done to maintain advance release notice
Analyst – Operation Excellence
Cognizant Technology Solution Ltd.
01.2018 - 09.2022
- Follow-up with respective PM on contract document & reviewing contract as per J&J standards & updating the details in CICO & submitting for J&J review for both T&M & FB. Updating the trackers & following up until we receive PO. Fortnight & quarterly RWO & TO submission in CICO.
- Facilitating the project team in Identifying the Improvement projects by analyzing the process metrics
- Data collection and analysis for Senior Management review meetings for portfolio meetings.
- Timely and periodic analysis on Process Gap in the project operations.
- Periodic review and closure of contractual obligations of SOW.
- Establishing Operational Level Agreements with Vendors and having frequent Governance calls.
- Preparing reports and presentations for Weekly, Monthly Customer Service Review meetings.
- Preparing reports and presentations for Weekly, Monthly Internal Performance Review meetings conducted at Organizational level.
- To ensure all JnJ associate's to be tagged as billable & to have billable resources with contracts accordingly. Tracking with weekly prediction report on NBL resource status with comments updated from PM. End to end follow ups on T&M Resources - No contract. And sharing the report to Ops team weekly
- Closing pending reserve & ensuring to share signed contract document/PO copy from JnJ. Non AS contract document to be followed with PM & shared to Jeeva in Arc upload & knock off the reserve.
- Follow ups with PM's on new BUIT contracts & on updated PO tracking. Validating the invoice & PO copy upon submitting the invoices to finance. Month end follow up with PM's for invoices 3rd of every month. Tracking submission, payment date & payment status. Adhoc reports whenever required by PM's
- Validating all the SO's created in the system and ensure the priority classification and the skills are collected from the Delivery team. Consolidated SO report are shared with the SBU Ops for further action. Also filling up the gaps/challenges in the SO fulfillment are addressed with the team.
- To keep the teams in streamline as per the SBU team requirement for all projects across J&J. Key areas project extension with valid signed contract on time and other ad hoc activities.
- Get the fore cast details from PM and validated all data and shared to the team
- To collect the metrics data for both Support & Development metrics from each portfolio across J&J project.
- Providing KT on usage of the metric tool and validation of the metrics data submitted. Ensured data accuracy is very high and relevant feedback given to the team.
Junior Analyst
Cognizant Technology Solution Ltd.
07.2016 - 01.2017
- CMT Resourcing is responsible for optimizing the workforce supply throughout the organization.
- Managing the workforce of the each Business unit and ensure the uninterrupted operations and delivery based on the requirements.
- Worked closely with the project manager to help update seasonal workforce needs.
- Interacting with Project Managers /Talent Supply chain and associates for re deployment based on skill set. Profiling with associates to collect skills and aspiration.
Junior Executive
Cognizant Technology Solution Ltd.
01.2015 - 07.2016
- Conduct refreshers on Client updates/specifics, educate the associates, there by avoid errors, and maintain Quality/Accuracy of the files.
- To track BU Utilization
- Driving the Delivery with BU and TAG team with regard to the resource requirements and sustain towards the closure of the positions
- Run TSC Metrics on Fulfillments, Supply & Utilization with Business Delivery & TSC Location Leads
- Bench Management: Induction, Profiling, Bench Summary is presented with Unit Head\Project Managers\TD head on a weekly & monthly basis
- Responsible for the Rotation policy of the employees and ensuring that they are getting elevated on their next level against their roles and responsibilities for their career growth.
- Weekly tracking of Offshore unbilled employee count with the Vertical & Location TSC
- Reports & Analytics: Ramp Down, Open Positions, Contract Employees, Headcount Report, Pre-Separation reports & Billable count for the view of leadership to know the Revenue for coming quarters
- Creation of Account wise forecast on resource requirement for every quarter - coming up with a fulfillment plan
- Working with all Talent Delivery POC for identifying the Resource Ramp down from project & helping them to redeploy the resources to the new project.
Senior Customer Service Associate
First Source Solutions Ltd
09.2012 - 11.2013
- To process professional and institutional Medicaid claims for Kentucky State.
- To check the various types of Health Insurance claims.
- Once the process is completed, I send the reports generated to the client on a daily basis.
- To ensure that the process is completed within the SLA.
Education
Bachelor of Science - Computer Science
St Joseph's College of Arts & Science - Autonomus
Cuddalore, India 04.2001 -
Skills
Effective leader in team environments
Strategic planning
Operations management
Workforce management
Financial management
Budget control
Maintaining Professionalism and punctuality
Focused on both revenue and profitability
Able to effectively assess operational inefficiencies
Providing End to End solution by understanding Customers request
Team leadership
Accomplishments
- ‘Achiever Award of Dec’2024.
- Best Performance Award of 2014 & 2016.
- Best Client Appreciation 2015.
- Business Enabler” Award winner of BFS Q2 2018.
- Received SPARK monthly award for many times.
- Recognized with GEM monthly award Q1 -2018
- ‘All Rounder Award of 2013’ in First Source Solutions Ltd.
- ‘Best Performance Award of 2013’ in First Source Solutions Ltd.
Timeline
Manager - PMO
Bahwan Cyber Tek Pvt LTD.
03.2024 - Current
Senior Executive – PMO -GTT
Hexaware Technology LTD.
09.2022 - 03.2024
Analyst – Operation Excellence
Cognizant Technology Solution Ltd.
01.2018 - 09.2022
Junior Analyst
Cognizant Technology Solution Ltd.
07.2016 - 01.2017
Junior Executive
Cognizant Technology Solution Ltd.
01.2015 - 07.2016
Senior Customer Service Associate
First Source Solutions Ltd
09.2012 - 11.2013
Bachelor of Science - Computer Science
St Joseph's College of Arts & Science - Autonomus
04.2001 -