Kirubha Shankar
Senior Consultant & Commercial & Operations
Chennai,Chennai, Tamil Nadu
Summary
Accomplished professional with extensive experience across multiple industries, including education and engineering. Strong background in consulting, with a focus on optimizing internal controls and enhancing operational efficiency. Proven success in reducing costs and streamlining processes to maximize resource utilization. Dedicated to achieving impactful results that benefit both the organization and personal career development.
Overview
14
14
years of professional experience
Work History
Senior consultant
Henry Harvin Education
05.2023 - 08.2025
- Delivered personalized academic and career counseling to students and professionals across diverse domains including IT, management, finance, marketing, and analytics.
- Provided personalized counseling and career guidance to students and professionals on Course selection, certifications, and career advancement aligned with industry trends and Goals.
- Managed end-to-end enrollment processes by nurturing leads, conducting consultations, coordinating with marketing and operations teams, and ensuring smooth onboarding.
- Led and mentored junior consultants, standardized counseling practices, and conducted webinars and workshops to boost team performance and student engagement.
- Maintained accurate records using CRM tools, tracked learner progress, resolved queries, and ensured high satisfaction and course completion rates.
- Stayed updated on industry developments and course offerings to provide relevant guidance, consistently meeting enrollment targets and supporting business growth.
Client Services Manager
Visas Avenue Pvt Ltd
06.2018 - 03.2022
- Interact with clients and build relationships with them while ensuring their needs are being met.
- Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience.
- Mastermind creative ways to deliver an exceptional client experience.
- Develop and oversee the implementation of client service protocols.
- Resolve complex client problems or disputes in a professional manner.
- Keep records and documentation of client interactions for training purposes.
- Create monthly and quarterly departmental reports to determine whether RA's are being met and where there is room for improvement.
Commercial Executive & Marketing
Chennai Beverages
Chennai
06.2013 - 05.2015
- Establishing relationship with clients, Response to enquiries of the customers/clients.
- Understanding customer's requirements, offering customized solutions to their needs.
- Providing administrative support to directors.
- Tracking mails and requests.
- Handling all queries of the clients regarding the product or the service the company is offering.
- Managing petty cash transactions and updating the daily expenses.
- Working with spreadsheets, sales and purchase ledgers and journals.
- Preparing statutory accounts.
- Calculating and checking to make sure payments, amounts and records are correct.
- Managing petty cash transactions.
- Controlling credit and chasing debt.
Commercial Executive
Adam Associates Utility Engineers Pvt Ltd
Chennai
04.2011 - 05.2013
- Direct reporting to Director-Operations.
- Preparing Invoice based on the Purchase Order placed by the customer.
- Accounting Payments & receipts.
- Respond promptly to customer inquiries and resolving customer complaints.
- Maintaining Inward, Outward records.
- Deal directly with customers either by telephone, electronically or face to face.
- Coordinating with the parental concern staffs & Organizing needs.
- Customer verifications.
- Process orders, forms, applications and requests.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Communicate and coordinate with internal departments.
- Follow up of customer queries.
Education
B.Com -
St. Thomas College of Arts & Science
03.2010
HSC -
Anitha Methodist Matriculation Higher Secondary School
04.2007
SSLC -
Doveton Corrie Anglo Indian Boys Higher Secondary School
04.2005
Skills
- Tally Package ERP 90
- Career counseling
- Client relationship management
- CRM tool utilization
- Customer service excellence
- Industry trend analysis
- Team leadership
- Problem solving
- Effective communication
- Performance metrics tracking
- Strategic planning
- Data-driven decision making
- Persuasion skills
- Supply chain logistics
- Operations management
- Employee supervision
- Improvement recommendation
- Revenue development
- Business planning
- Consulting
- Negotiation
- Contract management
- Productivity improvement
- Strong leadership skills
- Performance benchmarking
- Staff management
- Teamwork mindset
- KPI analysis
- Industry knowledge
- Timeline development
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- Windows 98
- Windows 2000
- Windows XP
- Quick learner
- Adapt to Changes
- Positive Thinker
- Flexible
- Dedication on work
Disclaimer
I hereby declare that the information and the facts stated above are true and correct to my knowledge.
Languages
- English
- Tamil
- Telugu
Personal Information
- Father's Name: Mr.Bharath Wajan.V
- Date of Birth: 10/01/88
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Senior consultant
Henry Harvin Education
05.2023 - 08.2025
Client Services Manager
Visas Avenue Pvt Ltd
06.2018 - 03.2022
Commercial Executive & Marketing
Chennai Beverages
06.2013 - 05.2015
Commercial Executive
Adam Associates Utility Engineers Pvt Ltd
04.2011 - 05.2013
B.Com -
St. Thomas College of Arts & Science
HSC -
Anitha Methodist Matriculation Higher Secondary School
SSLC -
Doveton Corrie Anglo Indian Boys Higher Secondary School