Kirubhashini Ashokkumar

• Invoicing & Billing Management : Prepared and issued accurate invoices on a monthly basis for various clients, ensuring compliance with contractual terms and internal policies.
• Billing Cycle Oversight : Monitored and managed monthly and half-yearly billing cycles, collaborating with account managers to set and achieve billing targets based on contract terms and previous year billing performance.
• Performance Analysis & Target Achievement : Verified monthly billing targets, analyzing any discrepancies or delays, and implementing corrective actions to ensure targets were met in subsequent periods.
• Data Management & Reporting : Utilized Power BI and CRM systems to track invoices, payments, and collections, generating aging reports to monitor outstanding receivables and support collection efforts.
• Cross-Functional Collaboration : Coordinated with the Finance team and Project Leads to resolve discrepancies, providing clear communication and timely follow-ups to ensure accurate billing and payment processes.
• Client Communication & Support : Responded promptly to client inquiries regarding invoices, payments, and account statements, maintaining strong client relationships and ensuring satisfaction.
• Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
• Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.
• Reviewed workflows to improve, implement, communicate and maintain AR resolution process.
• Assisted in month-end closing activities, including the preparation of detailed reports for management review.
• Contributed to the development of departmental goals, objectives, and systems to enhance overall performance.
• Maintained accurate records by consistently updating account information, tracking payments, and reconciling accounts.
• Assisted manager with maintaining payer scorecards, creating payer meeting agendas and communicating issues to provider representatives.
• Updated aging reports based on daily audits.
• Handled day-to-day accounting processes to drive financial accuracy.
• Reviewed invoices for accuracy and completeness prior to issuing payments.
• Processed invoices and payments in line with company policies and procedures.
• Tracked invoice metrics such as volume, cycle-time, accuracy rate using spreadsheets or custom software applications; used findings in regular reporting updates to management about the effectiveness of invoice processing strategies.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.

· Created user manuals for more than five international clients, customized to their specific products and requirements.

· Researched application functionalities to ensure accurate and comprehensive documentation.

· Possess basic knowledge of the insurance domain and experience preparing user manuals for insurance applications.

· Designed clear and user-friendly manuals to enhance readability and usability.

· Incorporated client feedback into revisions to ensure manuals met expectations and improved user experience.

• Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.