Kiruthiga

Client: Goldman Sachs

• Colloborated with multiple teams for Migration activities and major upgrades for the messaging tools.
• Regularly notifying and updating business about the production activities and their impacts.
• Weekly and Daily calls with business team to work and update on each Production issues.
• Co-ordinated with multiple external parties for the certificate renewals in MQ.
• Promptly worked and resolved user tickets for staff to minimize downtime.
• Developed a report to display month wise ticket details which includes action plan / Permanent fix with RCA and ticket reduction work.
• Provided technical and functional recommendations based on project requirements.
• Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.

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Client: Citi Bank

• Involved in major activities like weekend release, monthend and year end activities.
• Created document for each tickets resolution and new run books for further upgrade.
• Creating Change request and coordinated with SA/ DBA/ AI Team for any new software installation/ upgrade to avoid business impacts .
• Worked on managing the Table space and server space using App dynamics portal.
• On boarded Feeds monitoring using AWP portal .
• Resolved tickets based on priority especially P1 and P2 tickets and provided solution within Timeline and worked on RCA part for permanent fix.