KIRUTHIGA
Technical Support Engineer | ChargePoint Home Support | Customer & VKYC Experience
Chennai
Summary
- Successfully processed and verified 3,000+ customer documents with 100% compliance to KYC standards.
- Resolved 25–30 customer technical issues daily, ensuring high customer satisfaction.
- Improved team efficiency by streamlining ticketing process in JIRA/ServiceNow.
- Maintained accurate data entry with zero errors over 18 months.
- Recognized for excellent communication and problem-solving skills by supervisors and clients.
Overview
4
4
years of professional experience
2
2
Certifications
1
1
Language
Work History
Technical Support Engineer – Charge Point Home Support
iOPEX Technologies
06.2025 - 12.2025
- Provide technical assistance to customers via chat and email, ensuring timely and accurate resolution of technical issues.
- Troubleshoot hardware, software, and network issues for Charge Point Home charging products.
- Document all interactions, troubleshooting steps, and resolutions in internal systems for effective case tracking.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Maintain high levels of customer satisfaction by delivering professional and empathetic support through written communication.
Customer Service Representative
Omega Healthcare
09.2023 - 04.2025
- Customer service professional with experience in international voice processes for U.S. insurance companies. Skilled in handling policy inquiries and resolving customer concerns while ensuring compliance with industry regulations.
- Explained medical benefits, claim status, and pre-authorization requirements clearly and professionally
- Handled high-volume calls while ensuring accuracy and compliance with healthcare regulations
- Maintained high accuracy in documenting patient information and resolving issues within SLA timelines
- Assisted customers with insurance claims, billing queries, policy coverage, and account updates
- Delivered empathetic and professional service aligned with HIPAA and data privacy standards
- Achieved high customer satisfaction and quality assurance scores consistently
Senior Customer Relationship Officer
Tech Mahindra Limited
05.2023 - 09.2023
- Established strong relationships with clients by delivering exceptional customer service, resulting in positive feedback and repeat business referrals.
- Investigated and resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Cross-trained and provided backup support for organizational leadership to ensure smooth operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and conflicts.
- Worked with energy and determination to ensure efficient customer service during peak business hours.
- Resolved customer queries via phone and email, providing timely and accurate solutions.
Senior Customer Relationship Officer (VKYC Process)
Bank Bazar
08.2021 - 02.2023
- Conducted Video KYC verification for new customers, ensuring compliance with RBI and company guidelines.
- Performed customer identity verification, including face match, liveliness check, PAN/ID validation, and document review.
- Guided customers through the KYC process while maintaining clear, professional communication.
- Ensured high accuracy in data capture, documentation, and customer onboarding records.
- Identified fraud indicators and escalated suspicious cases as per compliance procedures.
- Managed multiple VKYC sessions efficiently while maintaining quality, productivity, and TAT (Turnaround Time).
- Updated case notes, verification results, and customer details in internal systems.
- Coordinated with backend/compliance teams for resolving verification discrepancies.
- Ensured 100% adherence to confidentiality, security regulations, and audit requirements.
Education
Bachelor of Commerce - Bank Management
Jaya College of Arts & Science
Chennai, TN04.2021
XII - Commerce with Computer Science (HSC)
Vatsalya Matriculation Higher Secondary School
Chennai, TN04.2018
X Standard - SSLC
Everwin Matriculation Higher Secondary School
Chennai04.2016
Skills
Technical Skills:
IP, DNS, network, router, Wi-Fi, and app troubleshooting
Ticketing tools: JIRA, ServiceNow
MS Excel, MS Word, CRM tools
Compliance / Domain Knowledge:
VKYC – document & identity verification
KYC, CDD, basic AML compliance
Soft Skills:
Excellent written & verbal communication
Critical thinking & problem solving
Teamwork, collaboration, self-management
Professionalism and strong work ethics
Certification
KYC Certification
Declaration
I consider myself familiar with any kind of creative and challenging jobs. I am also confident of my ability to work in a team and I commit to achieve the task given to me to the best of my ability and knowledge. I consider myself as dynamic and confident to perform my duties and responsibilities. hereby declare that the above information furnished is true to the best of my knowledge. Date: Place: Chennai Yours Sincerely, KIRUTHIGA. G
Timeline
Technical Support Engineer – Charge Point Home Support
iOPEX Technologies
06.2025 - 12.2025
Customer Service Representative
Omega Healthcare
09.2023 - 04.2025
Senior Customer Relationship Officer
Tech Mahindra Limited
05.2023 - 09.2023
Senior Customer Relationship Officer (VKYC Process)
Bank Bazar
08.2021 - 02.2023
Bachelor of Commerce - Bank Management
Jaya College of Arts & Science
XII - Commerce with Computer Science (HSC)
Vatsalya Matriculation Higher Secondary School
X Standard - SSLC
Everwin Matriculation Higher Secondary School