Dynamic Infrastructure Specialist with a proven track record at KYNDRYL SOLUTIONS PRIVATE LIMITED, excelling in AUTOSYS and TWS production support. Expert in issue resolution and customer satisfaction enhancement, demonstrating exceptional time management and technical prowess. Spearheaded migration projects and significantly improved team collaboration, showcasing leadership and computer skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ASSOCIATE
KYNDRYL SOLUTIONS PRIVATE LIMITED
07.2021 - Current
AUTOSYS PRODUCTION SUPPORT:-
Autosys Agent Installation 12.0 in WINDOWS and UNIX OS.
Autosys Agent troubleshooting and fixing the Agent Missing issues.
Resolving high priority production issues related to AE WCC and EEM components of Autosys
User ID creation in Autosys Scheduler and EEM
Testing 24.0 version of Autosys
Take care of Changes and raise changes for Production Modification.
Take care of Incidents and Service request and resolve within target time.
Perform Maintenance Activities of Autosys Server.
Creation of Test Jobs during Installation
Analyzing Broken Job flow and fixing it
Creation of Vendor Case and worked for best solution.
Analyze regular failures and take action.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Improved team collaboration by initiating regular coordination meetings.
Port Validation
Basics of UNIX OS (LINUX and AIX) and troubleshoot wrt., Agent level.
SAP job Failures fix
New SAP configuration for migration servers.
REPRESENTATIVE
KYNDRYL SOLUTIONS PRIVATE LIMITED
07.2021 - Current
TWS PRODUCTION SUPPORT:-
Administering Tivoli Workload scheduler.
Installation of TWS Agents version 10.1.0.3-2023.05
User Id Validation
Analyze of Netman and token services
Performing test jobs
Fixing the Agent level and Master level issues
Performing changes as per business requirement.
Migration of TWS to Autosys
Deletion of Agent and performing Decommission.
Education
Master of Computer Applications - Computer Applications Development
SASTRA UNIVERSITY
Thanjavur, India
09.2020
BACHEHELOR OF COMPUTER APPLICATIONS - Computer Applications Development
TRINITY COLLEGE FOR WOMEN
Namakkal
05.2018
Skills
Production support
Decision-making
Work Planning and Prioritization
Customer service
Time management
Leadership qualities
Customer engagement
Issue resolution
Management support
Certification
Automic Automation TLS and Certificates
Automic Automation TLS Gateway
Automic Automation: Upgrading to Version 21
Automic Automation Foundations
Autosys Administration Foundation
Timeline
ASSOCIATE
KYNDRYL SOLUTIONS PRIVATE LIMITED
07.2021 - Current
REPRESENTATIVE
KYNDRYL SOLUTIONS PRIVATE LIMITED
07.2021 - Current
Master of Computer Applications - Computer Applications Development
SASTRA UNIVERSITY
BACHEHELOR OF COMPUTER APPLICATIONS - Computer Applications Development
TRINITY COLLEGE FOR WOMEN
Automic Automation TLS and Certificates
Automic Automation TLS Gateway
Automic Automation: Upgrading to Version 21
Automic Automation Foundations
Autosys Administration Foundation
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