Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KIRUTHIKA K

Bengaluru

Summary

Dynamic Infrastructure Specialist with a proven track record at KYNDRYL SOLUTIONS PRIVATE LIMITED, excelling in AUTOSYS and TWS production support. Expert in issue resolution and customer satisfaction enhancement, demonstrating exceptional time management and technical prowess. Spearheaded migration projects and significantly improved team collaboration, showcasing leadership and computer skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ASSOCIATE

KYNDRYL SOLUTIONS PRIVATE LIMITED
07.2021 - Current

AUTOSYS PRODUCTION SUPPORT:-


  • Autosys Agent Installation 12.0 in WINDOWS and UNIX OS.
  • Autosys Agent troubleshooting and fixing the Agent Missing issues.
  • Resolving high priority production issues related to AE WCC and EEM components of Autosys
  • User ID creation in Autosys Scheduler and EEM
  • Testing 24.0 version of Autosys
  • Take care of Changes and raise changes for Production Modification.
  • Take care of Incidents and Service request and resolve within target time.
  • Perform Maintenance Activities of Autosys Server.
  • Creation of Test Jobs during Installation
  • Analyzing Broken Job flow and fixing it
  • Creation of Vendor Case and worked for best solution.
  • Analyze regular failures and take action.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Improved team collaboration by initiating regular coordination meetings.
  • Port Validation
  • Basics of UNIX OS (LINUX and AIX) and troubleshoot wrt., Agent level.
  • SAP job Failures fix
  • New SAP configuration for migration servers.

REPRESENTATIVE

KYNDRYL SOLUTIONS PRIVATE LIMITED
07.2021 - Current

TWS PRODUCTION SUPPORT:-


  • Administering Tivoli Workload scheduler.
  • Installation of TWS Agents version 10.1.0.3-2023.05
  • User Id Validation
  • Analyze of Netman and token services
  • Performing test jobs
  • Fixing the Agent level and Master level issues
  • Performing changes as per business requirement.
  • Migration of TWS to Autosys
  • Deletion of Agent and performing Decommission.

Education

Master of Computer Applications - Computer Applications Development

SASTRA UNIVERSITY
Thanjavur, India
09.2020

BACHEHELOR OF COMPUTER APPLICATIONS - Computer Applications Development

TRINITY COLLEGE FOR WOMEN
Namakkal
05.2018

Skills

  • Production support
  • Decision-making
  • Work Planning and Prioritization
  • Customer service
  • Time management
  • Leadership qualities
  • Customer engagement
  • Issue resolution
  • Management support

Certification

  • Automic Automation TLS and Certificates
  • Automic Automation TLS Gateway
  • Automic Automation: Upgrading to Version 21
  • Automic Automation Foundations
  • Autosys Administration Foundation

Timeline

ASSOCIATE

KYNDRYL SOLUTIONS PRIVATE LIMITED
07.2021 - Current

REPRESENTATIVE

KYNDRYL SOLUTIONS PRIVATE LIMITED
07.2021 - Current

Master of Computer Applications - Computer Applications Development

SASTRA UNIVERSITY

BACHEHELOR OF COMPUTER APPLICATIONS - Computer Applications Development

TRINITY COLLEGE FOR WOMEN
  • Automic Automation TLS and Certificates
  • Automic Automation TLS Gateway
  • Automic Automation: Upgrading to Version 21
  • Automic Automation Foundations
  • Autosys Administration Foundation
KIRUTHIKA K