Kishan Kumar
Electrical and Electronics Engineer
Summary
Adept at client advocacy and analytical thinking, I excelled at Effective Teleservice by enhancing customer satisfaction and streamlining service delivery. Leveraging teamwork, I significantly contributed to departmental improvements and trend monitoring, ensuring top-notch customer service and operational excellence.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Experience Specialist
Effective Teleservice
08.2023 - 02.2024
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Education
Bachelor of Technology -
SRM Institute of Science And Technology
Ramapuram, Chennai 04.2001 -
Skills
Client Advocacy
Timeline
Customer Experience Specialist
Effective Teleservice
08.2023 - 02.2024
Bachelor of Technology -
SRM Institute of Science And Technology
04.2001 -
Travelling, Listening music, Playing cricket and Badminton
I love travelling and has traveled to many states of India like West Bengal, UP, Gujrat, Madhya Pradesh, Delhi,Tamil Nadu and these place have something important in them and has been part of my life, like I have done my schooling from West Bengal did my secondary studies from UP, did my engineering from Tamil Nadu. And about playing cricket which I have played from my childhood and have played badminton from my school days
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