Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Kishan Kumar

BHAGALPUR

Summary

Dynamic and results-oriented professional with a proven track record at MAMALOLA PENTHOUSE BAR AND KITCHEN, excelling in staff management and operational optimization. Skilled in fostering customer engagement and driving performance improvement. Leveraged inventory control and schedule management to enhance service quality, demonstrating a commitment to excellence and a passion for exceeding guest expectations.

Overview

9
9
years of professional experience

Work History

Floor Manager

MAMALOLA PENTHOUSE BAR AND KITCHEN
Hyderabad
12.2023 - Current
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Floor Executive

F HOUSE
Hyderabad
08.2022 - 11.2023
  • Greeted customers upon entry into the store and provided them with assistance when needed.
  • Established work schedules and station arrangements for daily shifts.
  • Monitored staffing levels for games and tables, arranging staff rotations and breaks.

F&B Captain

AMARA OCEAN FRONT RESORT
GOA
11.2021 - 08.2022
  • Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Conducted routine checks to ensure the freshness and proper storage of ingredients.

F&B Captain

AMARA HOTELS
GOA
10.2018 - 10.2021
  • Promoted as F&B Captian
  • Communicated effectively with kitchen staff regarding menu changes or substitutions.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Provided excellent customer service to ensure guest satisfaction.

F&B Steward

RANGERS RESERVE RESORT
UTTARAKHAND
06.2016 - 10.2018
  • Promoted as Trainee Captain
  • Provided excellent customer service to ensure guest satisfaction.
  • Ensured that all areas of the restaurant were clean, tidy and well maintained at all times.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Education

Bachelor of Arts - Hospitality And Tourism Management

TILKA MANJHI UNIVERSITY
BHAGALPUR
05-2017

Skills

  • Staff management
  • Performance evaluation
  • Customer engagement
  • Operational optimization
  • Schedule management
  • Inventory control

Affiliations

  • GYMING
  • READING BOOKS
  • EXPLORING DIFFERENT PLACES

Languages

Hindi
First Language
English
Beginner
A1

Timeline

Floor Manager

MAMALOLA PENTHOUSE BAR AND KITCHEN
12.2023 - Current

Floor Executive

F HOUSE
08.2022 - 11.2023

F&B Captain

AMARA OCEAN FRONT RESORT
11.2021 - 08.2022

F&B Captain

AMARA HOTELS
10.2018 - 10.2021

F&B Steward

RANGERS RESERVE RESORT
06.2016 - 10.2018

Bachelor of Arts - Hospitality And Tourism Management

TILKA MANJHI UNIVERSITY

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Kishan Kumar