Kishan Kumar G

Work History

Sr Procurement Specialist

KOCH Business Solutions India Pvt Ltd

Bengaluru

2022.10 - Current

Handling both Software and Hardware procurement for internal customer and to ensure that material/service request is completed at right time without any quality/delivery issues
Proactively monitor identify risk factors and track and resolve customer issues Work with cross functional team to determine renewals, terms and amounts
Analyze renewal quotes and negotiate prices with vendor within established guidelines
Maintained ongoing communication with suppliers to promote workflow and respond to inquiries
Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs
Meets with suppliers to understand and resolve issues in timely manner, reducing impact on operations and sourcing needs
Work side by side with accounting to code purchase items and confirm all tax credits are provided and resolve any hidden fees
Optimized execution of supply chain by forecasting, scheduling orders and balancing inventory levels.
Created custom reports for senior management using data analytics tools, providing insights into procurement activities'' effectiveness.
Led selection process of new suppliers, resulting in increased competition and better value propositions.
Negotiated long-term agreements with major suppliers that resulted in significant cost reductions over time without compromising quality or service levels.
Achieved cost savings by conducting comprehensive spend analysis and identifying areas for improvement

Client Success Manager

DocOn Technologies

2022.03 - 2022.09

Onboarding Doctor of various other services and drive GMV via them
Retention/ Renewal would be one of key metrics that SM would own up
Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment
Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction
Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates
Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
Streamlined communication between clients and internal teams for smoother project execution.
Provided exceptional support during product launches, ensuring seamless integration into clients'' existing operations.

Procurement Specialist/Buyer

IBM

2016.09 - 2022.01

Supporting Australian entity for transactions pertaining to Purchase Order, responsible for executing order fulfillment transactions
Follow-up and coordination with, suppliers, requester and other extended teams with objective to meet agreed Service Level Agreements
Review requisition requirements and work efficiently with requester and/or client employees to fulfill requisition in form of Purchase Order to appropriate Supplier
Client and Stake holder management Expedite Orders and follow up on deliveries
Handling customer queries through emails and calls Involved in handling escalation emails
Work closely with Sourcing, Supplier Management, Contract Management, Cataloger Management, Blocked Invoice, Account Payable & IT teams
Maintaining accurate and up-to-date relevant information on suppliers and transactions, using audit reporting to identify issues and using solid judgement in determining breaches to policy
Educating Telstra Employees, on how to use MERIDIAN tool
Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
Implemented cost-saving initiatives within procurement department that significantly reduced overhead expenses.

Sr.Customer Relationship officer (Sales/ Customer success)

Justdial Pvt. Ltd

2013.07 - 2016.06

Proactively monitor, identify potential sales, track & resolve client issues to drive renewals
Proven ability to map the customers business process and needs to product capability and solution areas
Work with cross-functional teams to determine renewal amount & term
Ensure accuracy of a high volume of customer data & prepare quotes / Proposals
Track status of renewal commitments and follow proactively with client Partners & Customers
Provide refreshers training to team members and Assist New hire on-boarding
Successful completion of project milestones for production Go-live and the initial rollout phase of the project
Track status of renewal commitments and follow proactively with client Partners & Customers
Provide refreshers training to team members and Assist New hire onboarding.
Implemented new CRM software that improved internal processes and increased overall efficiency within the team.
Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.

Summary

Overview

Work History

Sr Procurement Specialist

Client Success Manager

Procurement Specialist/Buyer

Sr.Customer Relationship officer (Sales/ Customer success)

Education

Bachelor of Commerce -

Computer Science,Economics,Business,Accountancy (CEBA) - undefined

Skills

Websites

Certification

Software

Timeline

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