Kishan Kumar G

Summary

Have played various such as Procurement specialist / Customer Success Specialist, Customer relationship team lead, across various Industry group and Fortune 500 organization. Expertise lies (but not limited to) Project Management, Account management, Team handling, Customer success, Client relationship officer and Stake holder management. Methodical Procurement Specialist with background overseeing purchase of goods and services on behalf of organization. Seasoned expert at bid process guidance and contract administration. Talented leader when following and enforcing purchasing rules, procedures and associated regulations.

Overview

11

years of professional experience

2

years of post-secondary education

3

Certifications

4

Languages

Work History

Sr Procurement Specialist

KOCH Business Solutions India Pvt Ltd

Bengaluru

10.2022 - Current

Handling both Software and Hardware procurement for internal customer and to ensure that material/service request is completed at right time without any quality/delivery issues
Proactively monitor identify risk factors and track and resolve customer issues Work with cross functional team to determine renewals, terms and amounts
Analyze renewal quotes and negotiate prices with vendor within established guidelines
Maintained ongoing communication with suppliers to promote workflow and respond to inquiries
Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs
Meets with suppliers to understand and resolve issues in timely manner, reducing impact on operations and sourcing needs
Work side by side with accounting to code purchase items and confirm all tax credits are provided and resolve any hidden fees
Optimized execution of supply chain by forecasting, scheduling orders and balancing inventory levels.
Created custom reports for senior management using data analytics tools, providing insights into procurement activities'' effectiveness.
Led selection process of new suppliers, resulting in increased competition and better value propositions.
Negotiated long-term agreements with major suppliers that resulted in significant cost reductions over time without compromising quality or service levels.
Achieved cost savings by conducting comprehensive spend analysis and identifying areas for improvement

Client Success Manager

DocOn Technologies

03.2022 - 09.2022

Onboarding Doctor of various other services and drive GMV via them
Retention/ Renewal would be one of key metrics that SM would own up
Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment
Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction
Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates
Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
Streamlined communication between clients and internal teams for smoother project execution.
Provided exceptional support during product launches, ensuring seamless integration into clients'' existing operations.

Procurement Specialist/Buyer

IBM

09.2016 - 01.2022

Supporting Australian entity for transactions pertaining to Purchase Order, responsible for executing order fulfillment transactions
Follow-up and coordination with, suppliers, requester and other extended teams with objective to meet agreed Service Level Agreements
Review requisition requirements and work efficiently with requester and/or client employees to fulfill requisition in form of Purchase Order to appropriate Supplier
Client and Stake holder management Expedite Orders and follow up on deliveries
Handling customer queries through emails and calls Involved in handling escalation emails
Work closely with Sourcing, Supplier Management, Contract Management, Cataloger Management, Blocked Invoice, Account Payable & IT teams
Maintaining accurate and up-to-date relevant information on suppliers and transactions, using audit reporting to identify issues and using solid judgement in determining breaches to policy
Educating Telstra Employees, on how to use MERIDIAN tool
Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
Implemented cost-saving initiatives within procurement department that significantly reduced overhead expenses.

Sr.Customer Relationship officer (Sales/ Customer success)

Justdial Pvt. Ltd

07.2013 - 06.2016

Proactively monitor, identify potential sales, track & resolve client issues to drive renewals
Proven ability to map the customers business process and needs to product capability and solution areas
Work with cross-functional teams to determine renewal amount & term
Ensure accuracy of a high volume of customer data & prepare quotes / Proposals
Track status of renewal commitments and follow proactively with client Partners & Customers
Provide refreshers training to team members and Assist New hire on-boarding
Successful completion of project milestones for production Go-live and the initial rollout phase of the project
Track status of renewal commitments and follow proactively with client Partners & Customers
Provide refreshers training to team members and Assist New hire onboarding.
Implemented new CRM software that improved internal processes and increased overall efficiency within the team.
Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.

Education

Bachelor of Commerce -

Baldwin Methodist College, Bangalore University, Bangalore, Karnataka

05.2010 - 10.2012

Computer Science,Economics,Business,Accountancy (CEBA) - undefined

Krupanidhi P U College, Bangalore, Karnataka

04.2009 -

Skills

Organization SkillsEmotional Intelligence

Supply Chain Optimization

Demand forecasting

Strategic Sourcing

Supplier Relationship Management

Global Procurement

New Vendor Setup

Websites

linkedin.com/in/kishan-kumar-g

Certification

Lean Six Sigma Yellow Belt

Software

SAP S4 HANA (MM)

SAP Ariba

ServiceNow

Coupa

Power BI

Maximo

Timeline

Sr Procurement Specialist - KOCH Business Solutions India Pvt Ltd

10.2022 - Current

Client Success Manager - DocOn Technologies

03.2022 - 09.2022

Procurement Specialist/Buyer - IBM