Kishan Patel
Edmonton
Summary
Around 6 years of experience in the field of IT with focus on secure application development for financial microblogging platform, portfolio management systems, security operations, risk assessments, helping analyze the network traffic, and enhancing database security. Thorough knowledge of risk assessment using enterprise risk management principles and concepts. Hand on experience in reviewing SOC and other attestation reports. Active member of Security Awareness / Training and Security Policy & Procedures Development team. Good knowledge of Security Operations Centre (SOC) working processes, change management, Incident Management, Identity Access Management, conducting Audits, IT Security Governance, Disaster Recovery and Business Continuity Planning. Hands on experience with SIEM tool, IDS / IPS tool, email security, Antivirus solution. Experienced in working cooperatively with a diverse workforce including other Project Team members, Business teams/partners, Customers, QA teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deskside Support Technician II
Alberta Health Services
Edmonton
08.2023 - Current
- Assisted end users with diagnostics to resolve issues
- Provided software support and general technical solutions for operational, database and security requirements in applications
- Supported users with in-person and remote technical assistance
- Resolved service requests by individually troubleshooting and addressing user issues
- Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels
- Installed, updated and configured hardware and software
- Lent technical support, consulting and implementation services to maintain system performance thresholds
- Surveyed and supported technology assets to maintain business continuity.
Information Risk Analyst I
Alberta Health Services
Edmonton
07.2022 - 07.2023
- Supported AHS's third-party information security Risk polices, standards and controls
- Identified and evaluated incremental information risks related to information security, business continuity, disaster recovery, regulatory and technology introduced to the AHS environment
- Reviewed and provided recommendation on third party contracts to ensure Security clauses are appropriately added
- Referenced SOC reports and other attestation documents such as CAIQ and SigLite from CSA to identify control deficiencies in the environment
- Designed processes to support third-Party Information security Risk identification and management
- Participated in and provided oversight and effective challenge to the review of third-Party contracts/agreements and third-Party responses to RFIs, RFQs, and RFPs to ensure third parties are in compliance with VIRM policies and key third-Party security risks are mitigated
- Participated in building an integrated view of third-Party information risk exposures across the enterprise by collaborating with procurement and Sourcing, Global Risk, Segment Information Services teams, Global Privacy and Compliance, Operational security Risk Management and Audit Services
- Contributed to the development of organizational security risk culture awareness and personal responsibility Constructed periodic surveys and inspections on vendor to comply with regulatory committees.
Cyber Security Risk Analyst
CGI (Suncor Energy)
Calgary
01.2020 - 05.2022
- Reported findings on information security risk exposures to senior executives and board of directors
- Maintained and monitored cyber risks using GRC platforms, such as ServiceNow
- Reviewed information security risk management database reports for compliance and fraud prevention
- Managed and executed security risk management projects to determine deficiencies and appropriate corrective actions
- Supported development and implementation of proactive approaches to address cyber risk, fraud and collection needs
- Assisted in the implementation of appropriate cyber security countermeasures and participated in in internal cyber security audits.
Information Security Analyst
PCM Canada (Government of Alberta)
Edmonton
11.2017 - 12.2019
- Protected secure data files and regulated access
- Created and implemented Active Directory group policy settings to manage workstations
- Analyzed system risk to identify and implement appropriate security countermeasures
- Audited networks and security systems to identify vulnerabilities
- Updated virus protection systems based on computer virus reports
- Generated reports using statistical software in response to user requests
- Managed user authentication and authorization of data access.
IT Service Desk Analyst
JCP Infotech
Edmonton
01.2016 - 10.2017
- Assisted customers with various types of technical issues via email, live chat and telephone
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
- Used remote login tools to assist clients with technical and product questions
- Assisted customer in understanding products, components and systems using technical demonstration
- Served as first point of contact for incoming technical service calls and emails.
Education
Postgraduate Diploma in Information System Security Management -
Concordia University College of Alberta
07.2015
Bachelor of Science in Electronics and Communication Engineering -
Gujarat Technological University
07.2012
Skills
- Conducting interviews
- Experience partnering with and leading external vendors
- Excellent written and verbal communication skills
- Knowledge of third-party risk management practices, including SIG questionnaire
- Applications/Tools: VMware Workstation, IDS/IPS (Snort), Vulnerability Scanners (Qualys, OWASP, Nessus), SIEM (Splunk), Wireshark, Pycharm, Acronis, Veritas, MS Office (Project, Word, Excel, PowerPoint, Visio, etc)
- Frameworks: ISO 27000 and ISO 31000 series, COBIT, PCI DSS, ITIL, NIST 500-83, SOX, TOGAF, SABSA
Certification
Certified Information System Security Professional (CISSP)
References
References available upon request.
Timeline
Deskside Support Technician II
Alberta Health Services
08.2023 - Current
Information Risk Analyst I
Alberta Health Services
07.2022 - 07.2023
Cyber Security Risk Analyst
CGI (Suncor Energy)
01.2020 - 05.2022
Information Security Analyst
PCM Canada (Government of Alberta)
11.2017 - 12.2019
IT Service Desk Analyst
JCP Infotech
01.2016 - 10.2017
Postgraduate Diploma in Information System Security Management -
Concordia University College of Alberta
Bachelor of Science in Electronics and Communication Engineering -
Gujarat Technological University
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