Kishan Rajpurohit
Ahmedabad,India
Summary
Highly skilled professional with expertise in verbal and written communication, organisational abilities, and time management. Demonstrates exceptional multitasking and problem-solving capabilities, with a strong focus on process optimisation and customer satisfaction. Adept at relationship building and stakeholder management, with extensive knowledge of SaaS products and business process applications. Self-motivated and proactive, committed to achieving both team and individual goals. Passionate about sports with a deep understanding of the operational challenges within the sports industry.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Business Manager
Playo
Ahmedabad, Gujarat
06.2024 - 01.2025
- Spearheaded customer success initiatives by managing operational workflows for sports facilities and activities
- Built and maintained relationships with clients, ensuring seamless onboarding and continued support
- Streamlined payment processes for partners, including zero-commission setups and cashback incentives, increasing partner satisfaction
- Collaborated with cross-functional teams to address customer feedback and enhance product features
- Conducted data analysis and presented insights to optimize service delivery and user engagement
Regional Manager
Bhaichung Bhutia Football Schools (BBFS)
Gujarat
06.2019 - 05.2024
- Oversaw operations for multiple football training centers, achieving a 20% increase in player enrollment
- Led customer success initiatives, ensuring personalized support for parents and students
- Implemented structured training schedules and feedback loops to improve program delivery
- Coordinated with the marketing team to execute regional campaigns, boosting awareness and engagement
Education
Bachelor of Engineering - Automobile
Gujarat Technological University
India 08.2016 - 05.2019
Skills
- Verbal communication
- Written communication
- Organizational abilities
- Time management
- Multitasking
- Problem-solving
- Process optimization
- Customer satisfaction
- Relationship building
- Stakeholder management
- Knowledge of SaaS products
- Business process applications
- Self-motivated
- Proactive approach
- Team goals
- Individual goals
- Passion for sports
- Understanding of sports industry operational challenges
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Certification
- Relevant Certification, e.g., Customer Success Management Certification, Zendesk Support Certification
- Relevant Certification, e.g., Data Analytics, Project Management Professional (PMP)
Languages
Fluent in English
Custom
Available upon request.
Timeline
Business Manager
Playo
06.2024 - 01.2025
Regional Manager
Bhaichung Bhutia Football Schools (BBFS)
06.2019 - 05.2024
Bachelor of Engineering - Automobile
Gujarat Technological University
08.2016 - 05.2019
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