Kishan Raykar

* Processed international and domestic wire transactions of US region.
* Ensure to protect our customer and the company from the fraudulent activity in US and China wires,.
* Completed ongoing customer activity monitoring to identify unusual or suspicious activity related to fraud.
* Check for the device consistency , IP logins and payment history before releasing or pending wires
* Communicate with customer and consumer client to resolve Wire issues in a timely manner.
* Check in the system and and investigate on the alerted wire transactions.
* Investigated and processed extreme amounts of checks/Cheques.
* Identified frauds in bill payment checks/cheques using Bottomline and CRM application.
* Performed Quality check for Check debit, Wire and Signature verification process for entire project.
* Handled multiple SME and leads deliverable and other activities.
* Conducted root cause analysis to formulate ontermeasures to business mistakes and improve operations.
* Diminished project gaps and reduced task duplication to manage smooth workflow.

* Analyzing customer data and making a complete SAR by investigating the accounts
‣ Worked on different type of Google play gift cards and redemption issues for the end users
* Conducting an investigation on the customer's account and preparing SAR If any inconsistencies reported on the account and taking decisions as per the policies
* Performed detailed analysis to detect patterns and trends in the transactions and relationships across multiple products
* Releasing and blocking customer's accounts and gift cards bases on their account behavior
* Sending canned response through the mail if we find any inconsistencies in the account and the response will be sent based on the action taken on account
* Worked extensively on tools Customer Investigation Tool , Payment ICS , GC Tool , Retailer Dashboards and KYC review tools,
* Addressed concerns or complaints by working with staff, clients and partners in identifying problems and crafting solutions.

* Focused primarily on Debit and credit card skimming and Chargebacks • Handling ATM frauds and reducing the Skimming cases in Karnataka region
* Prepared various fraud documents including suspicious activity in cards
* Check with the customer for Transaction confirmation over the call or Email • Worked on charged backs process and resolved issues
* Retrieving CCTV footage and customer Bank details for further investigation
* Identified, prevented and resolved fraudulent cards activities including reviewing of accounts
* Effectively and efficiently investigated fraud claims made by card holders
* Limit potential loss exposure by placing holds on accounts and or card status to limit funds availability
* Regulatory compliance associate /Scam Operations