KISHAN SINGHA
Hospitality
Cachar
Summary
Strong communication and business skills. Precise attention to detail with persistent follow through. Effective communication to develop rapport. Self-disciplined, determined, honest, flexible and problem solver who thrives on challenges. A Smart and efficient personnel with good work experience in hotel industry. Passionate and dedicated, looking to develop new skills both professional and personal in a successful and supportive work environment.
Overview
16
16
years of professional experience
5
5
Languages
Work History
Restaurant Manager
Donna Belle
04.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Purchased food and cultivated strong vendor relationships.
ASSISTANT RESTAURANT MANAGER
XS Bar & Lounge
12.2020 - 02.2023
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
F&B Executive
Freemason's Brewworks
08.2020 - 11.2020
- Collaborated closely with other departments to create seamless guest experiences from arrival to departure.
- Managed a high-performing team, providing training and mentoring to ensure consistently excellent service.
- Successfully managed challenging situations with guests by resolving complaints professionally and efficiently, maintaining a positive reputation for the establishment.
Shift Manager
Talli Turmeric
11.2018 - 04.2020
- - Commenced role as Captain, consistently delivering exceptional performance through a diligent work ethic and rapid learning capabilities.
- Recognized for outstanding contributions and promoted to Shift Manager, underscoring the company's appreciation for leadership acumen, and dedication. - Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Senior Captain
Mocha
06.2018 - 11.2018
- Created a culture of safety awareness by conducting regular drills, providing crew members with proper training, and enforcing strict adherence to safety procedures.
- Consistently met or exceeded company budgetary goals through careful financial planning, cost control initiatives, and revenue generation strategies aboard the vessel.
- Increased safety standards by implementing rigorous training programs for crew members.
Captain
Olive Bar & Kitchen
02.2017 - 06.2018
- Contributed to airline''s on-time performance record by consistently executing efficient flight operations.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
- Adapted quickly to new aircraft models with minimal transition time between different types of planes.
- Improved flight safety by conducting thorough pre-flight inspections and adhering to strict FAA regulations.
Team Captain
Grand Hyatt Hotel
04.2016 - 01.2017
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
Senior Captain
XS Bar & Lounge
11.2014 - 03.2016
- Developed strong relationships with port authorities worldwide, facilitating smooth docking procedures and timely departure schedules.
- Managed emergency situations effectively by remaining calm under pressure, quickly assessing risks, and executing decisive action plans.
- Supported the professional growth of junior officers through mentorship, guidance, and opportunities for increased responsibility.
- Kept guest areas clean, removing trash and dirty dishes.
- Increased safety standards by implementing rigorous training programs for crew members.
Team Member to Shift Manager
Pizza Hut & YO! China
09.2009 - 10.2014
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Diploma - Hotel Management & Tourism
01-2019
04.2001 -
04.2001 -
Skills
Staff management
Operations management
Customer engagement
Team management
Inventory control and record keeping
Shift management
Point of sale (POS) system operation
Passion for customer satisfaction
Supply chain management
Promotions planning
Staff supervision
Payroll administration
Interests
Cooking Food
Cricket
Traveling
Gym
Personal Information
- Height: 178cm
- Weight: 81kg
- Passport Number: Yes
- Date of Birth: 06/05/92
- Nationality: Indian
- Marital Status: Single
Timeline
Restaurant Manager - Donna Belle
04.2023 - Current
ASSISTANT RESTAURANT MANAGER - XS Bar & Lounge
12.2020 - 02.2023
F&B Executive - Freemason's Brewworks
08.2020 - 11.2020
Shift Manager - Talli Turmeric
11.2018 - 04.2020
Senior Captain - Mocha
06.2018 - 11.2018
Captain - Olive Bar & Kitchen
02.2017 - 06.2018
Team Captain - Grand Hyatt Hotel
04.2016 - 01.2017
Senior Captain - XS Bar & Lounge
11.2014 - 03.2016
Team Member to Shift Manager - Pizza Hut & YO! China
09.2009 - 10.2014
Budhan HS School - ,
04.2001 -
Ram Dulal Roy Higher Secondary School - ,
04.2001 -
La Sphere School of Hotel Management - Diploma, Hotel Management & Tourism