Kishan Soni
Vadodara
Summary
Proven Customer Service Associate with a track record of enhancing customer satisfaction at Cogent E Services, leveraging expertise from TATA AIG General Insurance. Excelled in problem resolution and team collaboration, significantly improving response times and customer feedback. Skilled in effective communication and customer support, ensuring high-quality service delivery.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Cogent E Services
Vadodara
05.2023 - 12.2023
- In my previous role at TATA AIG General Insurance, I gained extensive knowledge in the insurance domain and provided global customer support, resolving emergency queries effectively over the phone.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelors of Commerce - Specialized in Finance
Maharaja Sayajirao University
Vadodara, India05.2023
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Communication
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Customer Service Associate
Cogent E Services
05.2023 - 12.2023
Bachelors of Commerce - Specialized in Finance
Maharaja Sayajirao University