Detail-oriented and customer-focused professional with over three years of experience in customer support at Amazon, handling queries, resolving issues, and ensuring high customer satisfaction. Strong English communication skills, with expertise in managing customer interactions efficiently across multiple channels. Currently pursuing an MBA in Financial Management, bringing a blend of analytical thinking and service excellence. Quick learner with a proactive approach to problem-solving and adaptability in fast-paced environments. Seeking a non-technical role where I can leverage my communication skills and customer support expertise to enhance business operations.
Hi, I’m
Kishan Kumar Singh
BARDHAMAN
Summary
Overview
4
years of professional experience
Work History
Amazon India
Virtual Customer Support Executive(Process Executive)
07.2022 - Current
Job overview
- Working as an English, hindi, bengali language executive to provide resolutions of customer queries and reaolve the issue
- Working with responsibility to deal with day to day problems of customers and provide resolution, onboarding experience via our in-app live chat
- Process Executive for the support to the customer's of amazon
- Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes
- Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
Flip Robo TechnologyBengaluru
Data Science Intern
11.2021 - 05.2022
Job overview
- Company Overview: AI and Software Development company catering to the new age demands of the industry
- Worked in e-commerce industry project, providing the best ecommerce website to be recommended to the user by consideration of various inputs using MachineLearning
- AI and Software Development company catering to the new age demands of the industry
Education
Indira Gadhi National UniversityIndia
MBA from Finance
01-2025
University Overview
Data TrainedIndia
PG diploma from Machine learning and Neural Network
06.2022
University Overview
Sri Satya Sai University of technology and Medical ScienceBhopal, India
Bachelors of commerce
05.2019
University Overview
Skills
- Transcription
- Translation
- Multiple language fluency
- Customer interaction
- MS Office
- Data visualization
- Customer Support
- Analyst
- Tableau
- MySQL
- Advance Excel
Accomplishments
Accomplishments
IBM Certification in Applied Machine Learning with PythonHobbies and Interests
Hobbies and Interests
- Information Technology(IT)
- Sports
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Timeline
Virtual Customer Support Executive(Process Executive)
Amazon India
07.2022 - Current
Data Science Intern
Flip Robo Technology
11.2021 - 05.2022
Indira Gadhi National University
MBA from Finance
Data Trained
PG diploma from Machine learning and Neural Network
Sri Satya Sai University of technology and Medical Science
Bachelors of commerce
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