Kishor Bagdiya

Experience in Investment banking & financial services in Collateral Debt Obligations (CDO) Asset Administration, Structured Finance, Training Development, Quality management with domain expertise in middle office administration, client Servicing, Trades, Fixed income, Cash Reconciliation, Bond Market. Team Handling, Money Market instruments, internal cash movement, ACH Processing, Uninvested & Overdrafts of cash, Trade Affirmation, Process Migration, Risk Management etc. Adequate knowledge of finance and accounting including Financial Modeling, M&A and Capital market as fixed Income products, Derivatives, Credit ratings, Credit risk, Equities, corporate actions, and other money market instruments. Hand on experience of Business process Docs, SOP, SLA, SOW, SIPOC, KRI and KPI. Managing team Reports such as RCSA, RCA, process Audits, Process error logs, weekly/ Monthly Reports. Engaged in BAU issue resolution, issue escalation, performing UAT testing for enhancements or new databases specific to Client Service improvement. Creating and maintaining procedure documents up to date as per the Audit/ISO requirement Experienced in operating in a fast-paced, dynamic environment, multi-tasking and accomplishing goals in a sufficient manner, handling enquires, engaging in client's complaints, fixing service oriented issues and updating client feedback to the associates. Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

I hereby declare that the information provided above is true to the best of my knowledge.

Title: Finance Professional