KISHOR BAVNE
Experience Sales and Marketing Leader
Mumbai
Summary
Persuasive and influential professional with expertise in adding value to the organization; targeting assignments in Sales/ Business Development with an organization of high repute, preferably in Mumbai/ Ahmedabad
Results-oriented Sales Leader bringing expertise over 12 years of experience in Sales and Business Development in various sectors such as Automobile, Hospitality, Ecommerce, and so on.
Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and contribution margin.
Built sales infrastructure from the ground up, expanded penetration in new markets, and delivered immediate results in producing new business while directing business development, deal organization, and building credibility & rapport with new as well as existing customer stakeholders
Accelerated revenue and profit growth increase in the sales pipeline through the development and implementation of sales strategies including the deployment of new Sales Teams and services
Efficient organizer, motivator, team player and a decisive leader with the capability to motivate teams to excel.
Top-notch planner and problem-solver with excellent program and team leadership skills developed over 12+ years in related roles. Take-charge professional delivering executive support and team leadership to business operations.
Overview
17
17
years of professional experience
Work History
City Head
Cars24
Mumbai
06.2021 - Current
- Collaborating closely with internal teams to recommend and implement strategic initiatives for booking growth, such as optimizing the Right Assortment, implementing Free Booking options, adopting an Ex-showroom price model, and introducing a Reference Program
- Providing valuable insights on pricing structures in product lines, aligning the same with market operating trends to drive competitiveness and profitability
- Evaluating sales performance through comprehensive report analysis, identifying factors impacting sales results; contributing to the design of sales incentive structures and key performance indicators (KPIs) to effectively monitor and achieve targets
- Recognized as the Best Territory Manager for the Year 2021-22, leading to promotion as City Head
- Led and managed a cross-functional City Team of 240 individuals, including 6 Store Managers, 2 Ops Manager, 2 Consumer finance manager engaged in Sales, Operations/ Logistics, and Consumer Finance functions
- Executed strategic initiatives resulting in a remarkable 4X revenue growth, achieving a yearly.
- Devised and implemented customer experience initiatives, successfully reducing detractors to a minimal 3%.
Area Business Head
OYO Rooms
Mumbai
02.2018 - 03.2021
- Led a team for city growth, successfully adding 3500+ daily saleable rooms and launching 4 new territories
- Strategically planned and executed the launch of the Capital O brand (Premium Category), effectively managing take rate and contribution margin
- Initiated Below-The-Line (BTL) activities and implemented a reference bonus scheme in new territories, resulting in a 30% increase in qualified lead footfall
- Spearheaded the Market Share Team for 'Project Kranti', developing a comprehensive plan and playbook for strategic partners, leading to the acquisition of 50% of the competition within 5 months for the Mumbai Hub
- Led 'Project Gharwapsi' to win back lost accounts, implementing Pareto Analysis to identify pain points and develop tailored solutions in collaboration with central business development; successfully regained 1000+ daily saleable rooms within 3 months for the entire Mumbai Hub
- Received recognition as ABH (Achiever Beyond the Horizon) of the Year from the VP of Business Development for outstanding performance in 'Project Kranti'.
Market Development Manager
Treebo Hotels
Bangalore & Ahmedabad
08.2015 - 01.2018
- Successfully planned and developed the Gujarat market, launching 4 major cities and adding 1200+ daily rooms
- Implemented Below-The-Line (BTL) activities and represented Treebo in relevant events and tradeshows, effectively creating brand awareness
- Recruited and built a high-performing team for offline sales, driving business growth from zero to 1.2 Cr monthly
- Provided valuable insights on pricing and promotion strategies, maintaining price parity and achieving an efficiency rate of 92%
- Identified and resolved key operational issues, implementing effective solutions for improved partner satisfaction and maintaining a retention rate of 95%
- Made recommendations to the Operations Team for enhancing Net Promoter Score (NPS), contributing to improved customer experience
- Recognized by the VP of Business Development for consistently exceeding expectations.
Head Inside Sales and Service
Serco Global Services
Vadodara
04.2013 - 05.2015
- Managed a team of 240+ Executives and 15 Team Leaders, monitoring customer experience and inside sales processes for SBI
- Successfully delivered process KPIs as per agreed standards, ensuring smooth day-to-day operations
- Designed and implemented a process improvement plan for pitch/script refinement, resulting in the highest conversion rate of 22% nationwide
- Collaborated with the WFM Team on weekly and monthly planning, contributing valuable insights and achieving SLAs of over 95%
- Played a key role in the development of Standard Operating Procedures (SOPs), User Acceptance Testing (UAT), and process documentation, creating 30+ process SOPs covering various queries
- Achieved process attrition rates below 7%, exhibiting effective team management and retention strategies.
Call Center Manager
Aegis Ltd
Mumbai
11.2006 - 03.2013
- Managed a team of 400+ Executives and 4 Asst. Manager and 20+TLs, monitoring customer experience and inside sales processes.
- Drove E-commerce business growth and achieved financial goals by developing and executing strategic roadmaps in line with client requirement.
- Managed budget creation and allocation, ensuring optimal resource utilization
- Collaborated closely with internal stakeholder for plans for maximizing sales and customer engagement
- Acted as a liaison between Licensing, Rights Management, Customer Service, and Tech teams, effectively aligning efforts to meet company-wide objectives
- Assisted in the development of customer-specific marketing programs, enhancing brand visibility and supporting successful product launches
- Led analysis of key promotions to improve performance against financial targets, leveraging insights to drive future campaign effectiveness
- Produced comprehensive reports to analyze the performance of online marketing campaigns and promotions, enabling data-driven decision-making.
Education
Business Management VIL Program -
XLRI
01.2021
B.Com. -
Gujarat University
06-2006
HSC -
Gujarat State Education Board
06-2002
Skills
- Sales Pipeline
- Go-To-Market & Sales Strategy
- Statistical Analysis
- Partnership Development
- Customer Presentations
- Pre-sales
- Client Engagement
- Post-Sales Support
- Network Management
- Market Research & Analysis
- Communicator
- Innovator
- Collaborator
- Thinker
- Strategic Planning
Languages
- English
- Hindi
- Gujarati
- Marathi
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
References
References available upon request.
Timeline
City Head
Cars24
06.2021 - Current
Area Business Head
OYO Rooms
02.2018 - 03.2021
Market Development Manager
Treebo Hotels
08.2015 - 01.2018
Head Inside Sales and Service
Serco Global Services
04.2013 - 05.2015
Call Center Manager
Aegis Ltd
11.2006 - 03.2013
Business Management VIL Program -
XLRI
B.Com. -
Gujarat University
HSC -
Gujarat State Education Board
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