Kishor Kumar R S

• Processing of Invoices to payment. (Invoice to Pay)
• Joined Motor claims payments Team (2010 to 2016) – Nature of job includes Invoice to pay, basically processing of invoices to payments, as per the invoices received for motor and Causality claims from multiple supplies on TIA, TIARA and coronet Applications. Ensuring invoices processed on time as per SLA. Identified as the first level escalation SPOC and handled customer escalation calls. End to end process knowledge on claims life cycle.
• Involved in transition and stabilization of process - Jaggards. Ensured SLA are met shared information’s with stakeholders. Provided training sessions for new joiners.
• Identified as a cross trained resource for Process - Indexing.
• Joined Household and Commercial property claims (2017 to 2020) - Nature of works includes claims evaluation and processing payments on multiple platforms as requested by suppliers ensuring SLA are met. Providing training sessions for new joiners. Conducting process update meetings. Being a cross trained resource, extended support for all other payments processes ensuring SLA is met as per business requirement.
• Joined Control expert team (2021 to 2024) - Involved in the transition and stabilization of Control Expert Glass check Process (German) being part of the PILOT team. Nature of the job includes - Automobile claims data management support and expertise of structured data maintenance of motor vehicle damage through Glass check Process.
• Processing German invoices/ estimates of motor vehicle damages in Cadosys for glass check process. Decision making on rejecting or processing invoices based on the different process parameters. Sending references for further clarification from onshore and ensuring the same to be completed within SLA. Documenting and improving process knowledge by attending the online quality meetings and feedback sessions conducted by the client. Rejection of invalid documents provided and updating the daily status to the Customer. Conducting brainstorm sessions for process improvements, documenting the same cascading to team members. Process updates shared on a regular basis and ensured SLA ’s are met as agreed. Ensured step by step knowledge growth and process efficiency gained through rapid knowledge sharing. Provided training sessions for new joiners. Being a Pilot team member, extended my support as per process requirements during the initial phase of the process until the same got stabilized.

• Transition and stabilization of Control Expert Glass check Process (German).

• Automobile claims data management support.

• Processing German invoices of motor vehicle damages.

• Decision making on rejecting or processing invoice.

• Processed high-volume invoices using TIA, TIARA, and Coronet platforms for Motor payments process.

• Managed claims evaluation and payment authorization, ensuring compliance with SLAs for Household and commercial property claims.

• Led training programs and process update meetings, promoting continuous improvement.

• Delivered cross-functional support to related payment processes.

• Conducted knowledge-sharing sessions, feedback analysis, and process Audits.

• Documenting and improving process knowledge.

• Served as SPOC for first-level escalations, ensuring prompt resolution of supplier concerns.

• Provided training sessions for new joiners.

• Worked with Genpact, Hyderabad under Supply chain management business, mainly Supplier Admin, SYMANTEC, handling various Operating Units. Supplier Set- up and maintenance for all the regions taken care of by Symantec which includes NAM, EMEA and APJ. Formulating action plans as per business guidelines and ensuring all the set up are done as per business standards.
• Key member in Transition set up, Transition, Pilot and steady state for Supplier Administration, Symantec.
• Good understanding of Oracle E-business environment.
• Educate vendors whenever they find difficulty in sending the set-up forms to follow policies and guidelines.
• Send DSN “Daily Supplier Notification” daily across Symantec.
• Modify and maintain necessary cleansing activities for the new set up as well as existing vendors in Oracle database.
• Follow up all the supporting documents and information required for vendor management.

• Company Overview: a division of INDIAN SPACE RESEARCH ORGANIZATION, ISRO
• Production of Nickel cadmium, Nickel Hydrogen cells and Assisted in Research work of Super capacitor cells and fuel cells.
• A division of INDIAN SPACE RESEARCH ORGANIZATION, ISRO

• Credit cards- collections

• Providing Back-office support for Vehicle loans.