Kishor Kumar Sekar
Senior Consultant
Chennai,TN
Summary
Highly motivated professional seeking a challenging position in a professional organization to enhance and strengthen skills in alignment with organizational goals. Proven track record as a talented and dedicated Team Leader committed to enhancing employee satisfaction and driving business success. Known for diplomatic and friendly approach, prioritizing employee training and development. Hardworking team player with extensive experience and knowledge to tackle any operational demand. Expertise in directing workgroups, developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills to effectively communicate goals and vision for success. Problem solver, networker, and consensus builder consistently delivering innovative improvement strategies. 11 years of expertise in the Sales & Service sector as a forward-thinking Operations Specialist cultivating rapport to optimize project goals and output while resolving complex problems. Proficient in Zoho and Oracle systems.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Team Leader
Canapprove Consultancy Services pvt.ltd
07.2019 - Current
- Work closely with team, motivating and coaching them
- Ensure training and development plans are maintained for all team members
- Support Operations Manager to highlight operational risks and areas for improvement
- Work with management team to identify and deliver positive change and business efficiencies
- Support Senior Manager to highlight operational risks and areas for improvement
- Communicating with clients and understanding their immigration requirements
- Established clear communication channels that ensured timely exchange of information between team members and stakeholders
- Facilitated effective decision-making processes within group through open dialogue, active listening, and consensus-building techniques
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks
Customer Relationship Officer
Hinduja Global Solution
12.2014 - 05.2018
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take extra mile to engage customers
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner
- Implemented new CRM software that improved internal processes and increased overall efficiency within team
- Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours
Education
Bachelor of Engineering - Electronics And Communications Engineering
Mookambigai College of Engineering
8 2011 - 4 2014
Skills
Teamwork and collaboration
Personal Information
- Date of Birth: 12/08/92
- Nationality: Indian
- Marital Status: Single
Personal Traits
- Persevering
- Adaptable to the situations
- Capable of tackling any tedious situation
- Good communication skill
Timeline
Team Leader
Canapprove Consultancy Services pvt.ltd
07.2019 - Current
Customer Relationship Officer
Hinduja Global Solution
12.2014 - 05.2018
Bachelor of Engineering - Electronics And Communications Engineering
Mookambigai College of Engineering
8 2011 - 4 2014
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