KISHOR M
Dindigul
Summary
Experience of 2+ years in TATA CONSULTANCY SERVICES as an System Engineer. Responsibility starts from requirement gathering from Clients to implementations, enhancements and fixes in the applications. Seeking an environment of growth and excellence and earn a job which provides me job satisfaction and self-development thereby achieving personal as well as organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Production Support/Data Analyst With SQL
Tata Consultancy Services LTD
12.2021 - Current
- Stored Procedure Optimization - Analyzed and optimized complex SQL queries within stored procedures to reduce execution time
- Worked closely with development teams to seamlessly integrate optimized stored procedures into application code
- Code Debugging - Reviewed and analyzed error logs to identify root causes of applications for efficient debugging
- Continuous Improvement - With the new requirements of users I managed to improve myself to new code implementation in production
- Service Level Agreements (SLAs) - Resolved 95% of Level 2 production support incidents with my technical expertise and provided quick issue resolution
- Root Cause Analysis - Incident Investigation, Problem Identification, Providing Temporary fix and Permanent fix
- Collaborated with cross-functional teams to identify and rectify root causes, preventing future incidents
- Incident Management - Proficient in incident identification, analysis, resolution, and documentation, collaborating with technical and non-technical teams to ensure a coordinated response to incidents
- Reports Management - Compiled and analyzed data to create detailed reports for management and users
- Established and maintained a weekly reporting cycle, ensuring the timely delivery of crucial insights
- Customer Communication - Working on an Insurance project helped me to adapt my communication style to meet the unique needs of customers, resulting in increased customer loyalty
- Escalation Handling - Working with limited resources a few times helped me to improve my ability to manage and resolve customer escalations with a focus on customer satisfaction
Education
Bachelor of Electronics And Communication Engineering -
SSM INSTITUTE OF ENGINEERING AND TECHNOLOGY
Dindigul04.2020
Skills
- Python
- Machine learning
- Deep Learning
- Computer vision
- Sql
- Core java
- Chat-bot
Certification
- IIT Kharagpur Certificate Programme (Hands-on approach to AI for real-world applications)
- Microsoft AI-102
Accomplishments
- Learning Awards, Fresco Play Miles Award in TCS
- Beyond Performance Awards, Special Achievement Award, Initiatives in TCS
- Awards for Excellence, On the Spot (Team) Award
Languages
English
Tamil
Personal Projects
Fake News Classifier
Face Detection/Object Detection
Predictive Text Generator
Hobbies and Interests
- Listening to Music
- Reading
- AI and machine learning
Timeline
Production Support/Data Analyst With SQL
Tata Consultancy Services LTD
12.2021 - Current
Bachelor of Electronics And Communication Engineering -
SSM INSTITUTE OF ENGINEERING AND TECHNOLOGY
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