Kishor N Chavada
Vadodara
Summary
Customer-focused CSG-manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
24
24
years of professional experience
Work History
National Product Manager
Aimil Limited
Vadodara
04.2021 - Current
- Developed team communications and information for meetings.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Technical support to all the service engineers across India and neighbor countries.
- Certified trainer from OEM to conduct regular training programs for the engineers across India.
- Principal communication and one point contact for technical support.
Manager - Customer Service
Aimil Limited
Vadodara
11.2007 - Current
- Presently I am heading CSG Team of 16 engineers since april-2016 in one of branch of Aimil Ltd. For this role I am responsible for the new business generation, business planning for services, communication with foreign principals. Monitoring of services, Inventory, shipments, payments and decision maker for commercial activity, procurement, and resources arrangement for Service team.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Communicated regularly with team members to maintain clearly defined expectations.
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
- Conducted regular staff performance reviews to identify training needs.
- Trained new hires on sales processes, product knowledge and overcoming objections to increase sales meet team sales targets
- Mentored junior team members on methods on industry best practices for outstanding service and retention.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- I am responsible to lead the Team of 15 engineers for the customer support after sales for the Analytical Lab instruments, industrial instruments and online Process projects for pharmaceuticals and chemical industries as well material testing field for the engineering industries. Also Handle the activities like Validation, Calibration, Qualifications of the different Analytical instruments according to the regulatory US-FDA, GMP, GLP and ISO protocols of Quality Control & Quality Assurance. Few of the principle which I have working with it are as follow
- Malvern Panalytical
- Particle Measuring Systems
- Prozess Technologies
- Tinius Olsen
- Struer
- Proveris Scientific
- Ellab Validation Solutions
- Elcometers
- I have expertise in Malvern range of products such as lab model particle Characterization systems technologies such as DLS, Diffraction, Rheology, Image Analysis, Raman chemical Identification, Spray analyzer, and Online Process instruments As well Panalytical XRD & XRF Technologies.
- I have working experience on PMS range of offline and online Air particle counters and Liquid particle counters as well Microbial and Non-Microbial samplers. Online project include FMS system and facility pro. As per classified Area in Pharma and other industries. I have working experience on Material testing and measurement of parameter for Destructive and Non-Destructive testing
Customer Service Engineer
Sarin Technologies (I) Pvt. Ltd
Surat
06.2002 - 10.2007
- Kept CRM system up to date, recording customer inquiries, complaints and preferences to provide consistent and always improving customer experience.
- Handled customer complaints, listened politely and professionally to customers and found resolutions or escalated to management.
- Handled Image analyzer and laser marking and laser cutting embedded system which is operated with software for diamond yield and marking on diamond stone.
Education
Bachelor of Science | B.E - Electronics & Communication
Birla Vishwakarma Mahavidhyalay
Vallabh Vidyanagar, GJ01-2002
Skills
- CRM software proficiency
- Scheduling
- Team management
- Training programmes
- Skilled multitasker
- Workforce mentoring
- Customer satisfaction focused
- Schedule coordination
- International client relationship management
- Product repairing
- Product issue investigations
Personal Information
- Nationality: Indian
- Marital Status: Married
LANGUAGES
English, Hindi, Gujarati: First Language
ADDITIONAL INFORMATION
- Language : English, Hindi, Gujarati.
- Marital Status : Married
- Hobbies : Reading, Technocrats, Cricket, Travelling
- Nationality : Indian
Professional Project Handled
- Online Particle sizer installation project :
- Installation/Commissioning/Configuration/Automation/Control panel/recipe design
- 3 system installed with fully automation and configuration, commissioning, implementation online Insitec system in 3 mills in Graphite and carbon at HEG Ltd.
- 1 system installed and maintained at Sanofi Aventis for the online particle sizing for surface area
- 1 system installed at Graphite India for online particle sizing and mill parameter monitoring
- 4 NIR system installed for the online particle sizer and agglomeration, granulation and homogenous mixing of API and Excipients.
- 4 Online Parsum Probe installed at R & D centers.
- Handheld NIR system handled for the Qualitative and Quantitative analysis.
Timeline
National Product Manager
Aimil Limited
04.2021 - Current
Manager - Customer Service
Aimil Limited
11.2007 - Current
Customer Service Engineer
Sarin Technologies (I) Pvt. Ltd
06.2002 - 10.2007
Bachelor of Science | B.E - Electronics & Communication
Birla Vishwakarma Mahavidhyalay