Kishor Pawar
Pune
Summary
Experienced Customer Support professional with over 11 years of diverse organizational experience. Highly motivated and proven track record of delivering exceptional customer service. Skilled in resolving issues and providing technical support through chat, email, and calls. Ensures customer satisfaction through effective communication and problem-solving abilities. Seeking to leverage customer support skills to contribute to a dynamic team and drive positive customer experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Amazon India
06.2024 - Current
- CAP Team Associate For North America Region.
- Play a critical role in preventing and detecting concession abuse within the North America region by identifying patterns, analyzing data, and implementing preventive measures to safeguard Amazon's operations and customer experience.
- Resolve customer query as per Company policy to prevent Concession abuse.
Executive - Operations
Hughes Communication India Pvt Ltd
01.2022 - 08.2022
- Bharti Airtel & Hughes Communication started joint Venture for Satellite business due to which i had been moved onto Hughes Payroll
- Job Responsibilities remains the same of Bharti Airtel
NOC Executive
Bharti Airtel
02.2015 - 01.2022
- Technical support to international clients via Email, Chat & Call for any network issue in satellite network links
- Teleport Network Integration, Provisioning & Maintenance: Satellite HUB operations
- Coordination with more than 24 remotes to remote customers across Asia & Africa and troubleshoot their problem & maintain 100% resolution within SLA or customer satisfaction
- Enhancing customer service experience and working closely with cross functional teams to ensure elevated customer service
- Manage device configuration and manage network services for other Global customers
- Perform migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensure successful completion of activity within downtime window
Senior Engineer
HCL Comnet Ltd
06.2011 - 11.2013
- Had worked in SATCOM team as Sr
- Engineer who was responsible for the network implementation of SCPC Links
- Installation of VSATs (1.2,1.8,2.4mtr) on Offshore Rigs and platforms in various technology for Different customers
- IDirect technology implementation on NABOR Rigs
RF Engineer
Meltek Infosystems
05.2010 - 06.2011
- Project activities include installation, commissioning, expansion of Earth station antenna of Client and commercializing the network and achieving and maintaining Earth station antenna
- Perform requirement analysis, network design, configuration, integration and testing for the implementation project
- Managing the Operation and Maintenance of satellite earth stations Antenna & RF Baseband Equipments
- Installation of RF Baseband Equipments such as Beacon Tracking Receiver, Antenna Control Unit, Antenna Drive Units, Resolvers & Drive motors for satellite earth station antennas
Education
PGDTM - Telecom Management
MITDSE
Diploma In E&TC - Electronic & Telecommunication
MSBTE
Skills
- Technical problem resolution
- Customer service expertise
- Network diagnostics expertise
- Effective team contributor
- Effective communication
Accomplishments
- Certificate of Appreciation, Bharti Airtel Ltd.
- O2 - Outstanding performance for two Consecutive years, HCL Comnet.
Certification
- AWS Certified Solution Architect- Associate.
- AWS Cloud Practitioner.
- CISCO Certified Network Associate.
Timeline
Customer Service Associate
Amazon India
06.2024 - Current
Executive - Operations
Hughes Communication India Pvt Ltd
01.2022 - 08.2022
NOC Executive
Bharti Airtel
02.2015 - 01.2022
Senior Engineer
HCL Comnet Ltd
06.2011 - 11.2013
RF Engineer
Meltek Infosystems
05.2010 - 06.2011
PGDTM - Telecom Management
MITDSE
Diploma In E&TC - Electronic & Telecommunication
MSBTE
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