Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
KISHOR SALUNKHE

KISHOR SALUNKHE

Ambarnath

Summary

Overall 12 years of experience possessing in depth knowledge of each job. AML monitoring, and investigations. Strong understanding of global Client Due Diligence requirements. Skilled in collaborating with Product/Tech teams for process automation. Detail-oriented with excellent communication and organizational abilities. Proficient in Microsoft Office. Flexible to work varied shifts to support operational needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Fraud Control Team FCM -Cards Operation

IDFC BANK
Mumbai
04.2023 - Current
  • Researched emerging trends in fraud control technologies in order to recommend improvements.
  • Responded quickly and efficiently to inquiries related to potential incidents of fraud.
  • Created reports detailing risks associated with various transactions and processes.
  • Implemented systems to monitor customer accounts for signs of unauthorized access or misuse.
  • Analyzed data from multiple sources to identify patterns of fraudulent activity.
  • Investigated customer complaints regarding suspected fraudulent activities.
  • Reviewed financial statements, transaction records, and other documents for discrepancies.

Assistant Manager - Credit Cards Operations

IndusInd Bank
Mumbai
09.2019 - 04.2023
  • Handled multi-channel escalations – Voice& Mail Escalations, Nodal complaints, CEO & MD Senior Management cases.
  • Handling HNI Customers & Escalations and Cross selling them our Products General Insurance & Card.
  • Facilitated Inter – Departmental communications to effectively provide customer support
  • Interacting with clients for better understanding and requirement for closure of the complaint
  • Investigated and resolved customer complaints in timely and empathetic manner
  • Greeted customer promptly and provided quick solutions
  • Projected friendly and knowledgeable attitude which helped me to gain customer trust and to pacify them.

Virtual Relationship Manager

Kotak Mahindra Bank
Mumbai
06.2013 - 08.2019
  • Identified opportunities for process improvements within the organization.
  • Created content for promotional materials such as emails, newsletters, and website copy.
  • Coordinated with third-party vendors for the provision of specialized services or products related to customer needs.

Education

Bachelors of Commerce - Accounting And Business Management

SK SOMIYA COLLEGE
Mumbai

Skills

  • Customer Engagement Skills
  • As I am Good at my Convincing Skill as i can speak multiple Regional language Fluently with customer from any community
  • I can build Repo and Good Relation with the customer for future Business Deals and Current Requirement For organization
  • Excellent interpersonal skills
  • Strong analytical & logical skills Good presentation skills Time Management Good convincing skills
  • Confidential Case Handling
  • Expertise in Handling escalation through Multi-channel
  • Proficiency in tools: Slack, Zendesk, CRM, Odoo, Plunet, Sprinkler, and Haptik

Certification

MS-CIT

Accomplishments

  • Rising Star for Dec 2020 in Indusind Bank Pvt Ltd.
  • Best Performer of the Quarters for April, May, and June 2022 & October November, and December 2022 in Indusind Bank

Languages

Marathi
First Language
English
Proficient
C2
Hindi
Proficient
C2

Timeline

Fraud Control Team FCM -Cards Operation

IDFC BANK
04.2023 - Current

Assistant Manager - Credit Cards Operations

IndusInd Bank
09.2019 - 04.2023

Virtual Relationship Manager

Kotak Mahindra Bank
06.2013 - 08.2019

Bachelors of Commerce - Accounting And Business Management

SK SOMIYA COLLEGE

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