Kishor Shelar
Electrical Engineers
Virar Maharashtra,Maharashtra
Summary
Driven Service Manager with a proven track record at IKA India Pvt. Ltd, excelling in customer service management and problem-solving. Enhanced service quality, achieving a significant increase in customer satisfaction. Skilled in relationship building and service documentation, adept at leading teams to exceed revenue goals while fostering positive customer relations.
Highly motivated Service Manager with 10 years of IK India Pvt. Ltd Bangalore experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Manager
IKA India Pvt. Ltd
09.2012 - Current
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Maintained records of service transactions and customer feedback for future reference.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Service Engineer
C Abhaykumar and Co
06.2002 - 08.2012
- Scheduled and implemented maintenance activities for equipment.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Investigated and corrected mechanical problems with machinery.
- Performed troubleshooting and repair for complex electrical equipment.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Organized and directed maintenance shutdowns and startups.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Diagnosed and resolved machine operation variations and equipment problems.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Resolved customer complaints in prompt, polite and professional approach.
- Met with customers onsite to better understand project needs, discuss potential technical issues and resolve concerns.
Education
Electrical Engineer -
SBMP College Vile Parle Mumbai
Vile Parle Mumbai06.2000
Skills
- Schedule Management
- Estimating and Quoting
- Relationship Building
- After-sales support
- Customer Service Management
- Service Quality Management
- Employee Training and Development
- New Employee Hiring
- Work Planning and Prioritization
- Service Documentation
- Goal Setting
- Customer Service
- Positive Attitude
- Team Leadership
- Forecasting
- Employee Supervision
- Problem-Solving
- Revenue Generation
- Outgoing and Energetic
- Goal-Oriented
Certification
- Thermo Fin pipette Service Training - 2010
- Licensed Electrical Supervisor - 2004
- Certified lab/Ana Training certificate IKA India Pvt. Ltd. 2013
Languages
Marathi
Native language
Hindi
Upper intermediate
B2
English
Upper intermediate
B2
Traveling
For Work preference, Travelling across allover India in different sectors like Pharmaceuticals, Chemicals, cement , R & D and Educational sectors
Timeline
Service Manager
IKA India Pvt. Ltd
09.2012 - Current
Senior Service Engineer
C Abhaykumar and Co
06.2002 - 08.2012
Electrical Engineer -
SBMP College Vile Parle Mumbai
- Thermo Fin pipette Service Training - 2010
- Licensed Electrical Supervisor - 2004
- Certified lab/Ana Training certificate IKA India Pvt. Ltd. 2013
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