Kishor Vilas Thombare
Pune
Summary
I wish to be a part of an organization which can provide me challenging work and dynamic environment to utilize my best of knowledge and want to render my best efforts towards growth of organization.
Information Technology Engineer having 10+ years experienced with a demonstrated history of working in the Computer Software industry. Strong information technology professional with a B.E in Computer Science from Pune university focused on Information Technology. Experienced system administrator and leadership with several years background in information technology. Expert the field and systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs.
Overview
10
10
years of professional experience
Work History
Customer Support Analyst, IT
Kellogg Brown & Root Engineering and Construction India Pvt Ltd.
Pune
06.2019 - Current
- Working on Service Now ticketing tool
- All-in One IT supports (Hardware, Software, Network, Application, Server etc)
- Technical Proficiency and Troubleshooting
- Customer Service and end user support and working as a single IT admin leader point of contact for Pune office.
- System Administration and Maintenance
- Purchase and Procurement of IT assets and peripherals
- Remote desktop connection and other RDP tools
- Fulfilled the IT infrastructure requirement as per business needs
- Able to perform all server room related activities, Task related to Switches, servers, P2P, PRI, ISL etc
- Worked on SAP for invoices and SC & PO process
- Coordinate with vendors Dell and others for IT assets, Peripheral purchase, and other technical stuff
- Handling the IL Vendors such as Tata, Airtel, and AT&T etc
- Manager for IT warehouse and maintains I.T
- Records and tracking for area of responsibility
- Hard Skills- Operating System Installation and Configuration, Hardware Troubleshooting and Repair, Remote Desktop Support Tools, IT Service Management (ITSM) Software Proficiency etc
- Soft Skills - Effective Communication, Active Listening, Problem-Solving and Critical Thinking, Adaptability and Flexibility, Time Management and Prioritization, Teamwork and Collaboration, Customer Service Orientation, Continuous Learning and Self-Improvement etc
- Familiarize end users on basic hardware, software, and peripheral device operation as well as application-level issues
- Ability to handling the user’s issues related to hardware and network
- Diagnose and quickly resolve problems to help minimize impact project delivery of end users
- Ability to maintaining all SLA parameter
- Security Awareness and Best Practices
- Adaptability and Continuous Learning
IT Analyst
Capita IT Services
Pune
05.2018 - 06.2019
- Good Communication (both verbal and written) skills
- Working in service desk and Capita Managed Workplace
- Working on Remedy ticketing tool
- Familiarize end users on basic hardware, software, and peripheral device operation as well as application-level issues
- Working on active directory such as creating user profile and deletion of user profile
- Handling the Southern Water Client UK Project
- Ability to handling the user’s issues related to hardware and network
- Diagnose and quickly resolve problems to help minimize impact project delivery of end users
- Ability to maintaining all SLA parameter
- Coordinate with different support team to resolve the end user issues
Desktop Support Engineer
Cognizant Technology Solution India Pvt. Ltd.
Pune
12.2016 - 05.2018
- Good Communication (both verbal and written) skills
- Working in Global service desk and handling asset management
- Maintains asset records and tracking for area of responsibility
- Familiarize end users on basic hardware, software, and peripheral device operation
- Handling the laptop support team for Pune location as allocation and de-allocation laptop to the end users
- Single point of contact for end user to receive support and maintenance for laptops
- Ability to handling the user’s issues related to hardware and network
- Diagnose and quickly resolve laptop hardware problems to help minimize impact project delivery of end users
- Ability to handle all kind of laptop related issue tickets from user ends
- Coordinate with different vendors support team and Coordinate with vendor field service
Desktop Support Engineer
Tata Business Support Services Ltd.
Pune
12.2015 - 12.2016
- Coordinate with Technical support team and Coordinate with field service in handling issues
- Ability to operate tools, components, and peripheral accessories
- Maintains I.T
- Records and tracking for area of responsibility
- Familiarize end users on basic software, hardware, and peripheral device operation
- Ensures that supported customer accurately completes the approved work request with the date and time of submission
- Single point of contact for end user to receive support and maintenance for computers and network system
- Diagnose and quickly resolve networking problems to help minimize downtime
- A+ and N+ experience
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible
Associate Analyst
Wipro Pvt. Ltd.
Pune
09.2014 - 11.2015
- Work for QBA Sales and Transfer Project
- Working for the Contracting team in which we verify the contract & setup the accounts for the customers
- Have an expertise in the following application: QBA, SAM, Gentrack-main frame application
- Have an expertise in MS-excel
- Have done floor support during two major project-Peak renewals, in the first project more than 5000 accounts were billed, & in the second project more than 4000 accounts were billed
- Maintaining all the operational data for the corresponding team i.e
- Work allocation and collation
- Stretched my login hours, achieved the production target & maintained the quality of work on regular basis
Education
B.E. - Computer Science and Engineering
S.N.D College Of Engg
Nashik01.2014
HSC - Science
S.S.G.M College of Science
Kopargaon01.2009
SSC - Science
Swami Vivekananda Vidyalaya High School
Malegaon01.2007
Skills
- Active Directory
- DNS
- DHCP
- FTP
- RAID
- Microsoft Endpoint Intune
- VPN - Zscaler, DUO
- Remedy Tool
- Customer Service
- Troubleshooting
- Problem-Solving
- Group Policy
- Operating System Configuration
- Microsoft Office Outlook
- Microsoft Teams
- Security Awareness
- Remote Desktop Connection
- Windows 10,11
- System Administration
- Hardware Troubleshooting
- IT Service Management
- IT asset management
- Service Now Agent proficiency
- Remote desktop support
- System administration
- Technical troubleshooting
- Vendor coordination
- IT service management
- Software troubleshooting
- Service ticket management
- SLA
- Hardware configuration
- Computer maintenance
- Network support
- Desktop support
- Leadership skills
- Communication Skills
- Interpersonal Skills
- Adaptability
- Continuous Learning
- Effective Communication
- Active Listening
- Critical Thinking
- Time Management
- Prioritization
- Teamwork
- Collaboration
- Customer Service Orientation
Awards
- Wow Award- Outstanding, 2016, TATA, Pune
- IT- Consistent Performer, 2017, Cognizant, Pune
- Day Award, 2019, Capita IT Services, Pune
- One KBR Award, 2020, KBR Technology, Pune
- Spot Award, 2022, KBR Technology, Pune
- Outstanding Performance & commitment To Excellence, 2023, KBR Technology, Pune
- One KBR Award, 2024, KBR Technology, Pune
Hobbies and Interests
- Playing Cricket
- Chess
- Carrom
- Listening Music
- Travelling
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
- Marathi
- Hindi
- English
Personal Information
- Total Experience: 10+ years
- Date of Birth: 11/05/91
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Support Analyst, IT
Kellogg Brown & Root Engineering and Construction India Pvt Ltd.
06.2019 - Current
IT Analyst
Capita IT Services
05.2018 - 06.2019
Desktop Support Engineer
Cognizant Technology Solution India Pvt. Ltd.
12.2016 - 05.2018
Desktop Support Engineer
Tata Business Support Services Ltd.
12.2015 - 12.2016
Associate Analyst
Wipro Pvt. Ltd.
09.2014 - 11.2015
B.E. - Computer Science and Engineering
S.N.D College Of Engg
HSC - Science
S.S.G.M College of Science
SSC - Science
Swami Vivekananda Vidyalaya High School
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