KISHOR WELEKAR
Surat
Summary
Dynamic Branch Manager with a proven track record at Axis Bank Ltd, excelling in banking sales and customer relations. Expert in risk and compliance management, achieving top rankings in customer service and sales performance. Adept at team leadership and training, driving significant growth in assets and fee income through strategic decision-making.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Branch Manager
Axis Bank Ltd
Surat
12.2022 - Current
- Lead staff of over 8 personnel by implementing training, engaging in proactive problem solving and ensuring company compliance.
- Roll out MOP for all Staff on every 1st week of month followed by weekly and monthly reviews.
- Track inflow outflow reports, account closures, FD renewals, FD closures, sales and thus daily business generation.
- Maintain quality of customer acquisition through sourcing mix and on boarding process.
- Manage key branch relationships, achievement of branch customer service score target, Nil critical request and Nil Escalations in branch.
- Make 10 customers visit every week, scrutinize all service request and AOF sent to CPC to ensure nil rejection.
- Conduct customer engagement program every month.
- Resolve customer queries through internal escalation matrix for enhanced service experience for customer.
- Ensure operations, risk control and process adherence at branch.
- Branch audit score, Fraud prevention, Ops Risk monitoring, RBI audit, Inspection and incognito visits.
- Ensuring operations and Risk control at branch inline with internal and regulatory guidelines as per operations manual and e-circulars issued from time to time.
- Checking, authorizing and verification of Irregularity reports, Exception reports & TOD reports daily.
- Surprise verification at Branch and checking all outstanding EDD & AML cases.
- Closure of key audit findings from IAD audit.
- Growth in NII, Asset, Fee Income and Opex optimization.
- Achieved 3rd in Circle ranking and 1st in Cluster ranking.
Branch Manager
RBL Bank Ltd
Surat
04.2018 - 11.2022
- Enhance CASA and TD through service led sales at branch, monitor inflow outflow, increase TPP penetration to enhance fee income opportunity, Incremental growth in Asset business.
- Team Building, Training and Development, Manpower Planning.
- Responsible for meeting the Branch targets, monitor branch P&L and adherence to all guidelines and regulatory requirements.
- Ensuring that customers get best class service and their needs are understood and met through financial products offerings of the bank.
- Managing and monitoring performance of all the sales resources and attrition control of customers.
- Ensure all laid down systems and process are followed as stipulated by Audit and Senior Management by carrying out Monthly/Periodic verification or Auditable items at branches.
- Ensure that all staff are adequately trained on the products of the bank and sales process.
- Make staff aware of various Financial products of the bank with regards to customer service and compliance.
- Monitor and maximize Branch Sales performance to achieve the sales target & recommended product mix of Insurance, Mutual fund, FDs, Assets products etc.
- Monitor and support outbound Relationship officers to enable them to achieve their Business Targets.
- Ensure compliance with Internal and external guidelines, sales processes and ensure minimal comments and other inspections.
- Qualified for BBH Inner Circle in LI contest.
- Qualified for CASA Next level at PAN INDIA 3rd.
Branch Manager
IndusInd Bank
Rajpipla
07.2012 - 04.2018
- Responsible for promoting and fostering a strong branch environment that excels in achieving sales and profit expectations.
- Helped develop branch employee and establish improved staffing methods.
- Manage daily huddle and weekly sales meeting, coaching staff to set sales commitments.
- Managed profitability through revenue generation and effective control of non-interest expenses.
- Established and maintained strong relationships with customers, community and business.
- Managed risk associated with regulatory compliance and monitor discrepancies.
- Received highest FTR (first time Right) trophy.
- Branch staff qualifies month on month on NTB - Acquisition target in Savings Accounts Contest.
- Qualified for pride contest for Life Insurance Achievement.
- Have qualified for fastest 50 CASA contest and Centurian Club.
- Awarded for GARV II Insurance contest.
- Have topped PAN India in category Store ka Score contest by achieving 107 ACs in a month.
- Promoted as Chief Manager for FY-15-16.
Asst. Manager - Wealth Manager
ICICI Bank Ltd
Baroda
08.2007 - 06.2012
- Advice, Analyze, Present & Recommend to the firm's HNI clients on various aspects of Asset Allocation & Investment Strategies in the context of current market regulations & constraints.
- Educating the Team & Clients on Asset allocation, Asset / Liability & Risk Management Strategies.
- Marketing a comprehensive range of niche Wealth Products such as Private Equity, Structure Products & Portfolio Management Services. Managing and growing existing client relationships effectively.
- Deliver SA, CA, NCA, NRI, Life Insurance & General Insurance Goals of Branch.
- Achieve Third Party Fee targets of the Branch as well as Individual.
- Cross-sell Asset Products like, HL, AL, LAP, LAS, Credit Card.
- Manage Portfolio of the Top Premium Clients of ICICI Bank having TRV of 25 lacs and above.
- Conduct Client Engagement Lifestyle Events and take care of all the service requests & queries of clients.
- Prepare strategies for market development and monitor the performance against assigned objective and provide feedback on customer needs, competition for improved services.
- Achieved recognition for the first Pvt Equity Fund deal in Gujarat of IAF RE2 with ticket size of 1.25 Cr one of the highest mobilization in Gujarat and 4th in PAN India.
- Received recognition from ICICI pru Life for winning the contest Insigna and LAP TOP Bag.
- Received as Striker from Wealth Team for highest amount mobilizing in Mutual fund.
- Stood 7th PAN India in Mortgage contest OCT11 to Dec11.
- Mobilized highest AUM in Mutual fund in Central Gujarat and 3rd highest in Gujarat.
Area Sales Manager
Kajaria Ceramics Ltd
South Gujarat
08.2006 - 07.2007
- Team handling & Dealer network of South Gujarat.
- Prepare estimates, develop strategies and proposals for clients and regularly monitor the performance against objective.
- Generate business through identifying, collecting and analyzing opportunities in identifying and researching prospective projects through phone calls, travel, using internet and ensuring profitability in the territories assigned.
- Prioritize projects, create business development plans and coordinate projects by corresponding consultants and builders.
- Over all coordination with the clients, contractors, builders and Architects.
Sales Executive
Shebib & Ali Al-Attiya Co WLL
Doha
06.2004 - 06.2006
- Company Overview: Doha, Qatar
- Identifying, collecting and analyzing opportunities in the market by identifying and researching prospective projects through phone calls, travel, using internet and other references.
- Prioritize projects, create business development plans and coordinate projects by corresponding with Architects, Consultants and Contractors.
- Provide an efficient and high-quality service, develop and maintain relationship with key persons and internal colleagues.
- Analyse drawings, prepare estimates, develop strategies and proposals for clients and regularly monitor the performance against the objective.
- Generate accurate information and timely progress reports, sales reports, sales aids, price list, sales consultants reports, prepare quotations, presentations, billings and negotiations.
- Over all coordination with the clients, contractors and consultants and other back office activities.
- Doha, Qatar
Marketing Executive
Ess Ess Bathroom Products Pvt Ltd
07.2002 - 05.2004
- Handling Dealership Network, Sub-dealers Network and making new Dealers.
- Promoting brand by plumber meet and Architects meet.
- Educate Plumbers and Architects on the use of bath fittings and new product arrival.
- Brand Management.
- Institutional Selling.
- Correspondence with Architects, Builders, and contractors.
- Area of Operation included South Gujarat State.
Education
MBA - Marketing
G.H.Patel Post Graduate Institute Of Business Management
Vallabh Vidyanagar, Anand04.2000
B.Com - Marketing
M.S. University
Baroda05.1997
Diploma in Advertising Management -
Institute of communication Management
BangaloreBangalore
Skills
- Banking sales and customer relations
- Team and people management
- Process and performance management
- Training and recruitment
- Risk and compliance management
- Strategy and decision-making
- Quick learning ability
- Written and oral communication
- Presentation and analytical skills
- Power BI
Certification
- Certified AMFI
- Certified IRDA
Languages
- English
- Hindi
- Gujarati
- Marathi
Personal Information
- Father's Name: retired from job (IPCL)
- Mother's Name: housewife
- Date of Birth: 05/22/77
- Marital Status: Married
Timeline
Branch Manager
Axis Bank Ltd
12.2022 - Current
Branch Manager
RBL Bank Ltd
04.2018 - 11.2022
Branch Manager
IndusInd Bank
07.2012 - 04.2018
Asst. Manager - Wealth Manager
ICICI Bank Ltd
08.2007 - 06.2012
Area Sales Manager
Kajaria Ceramics Ltd
08.2006 - 07.2007
Sales Executive
Shebib & Ali Al-Attiya Co WLL
06.2004 - 06.2006
Marketing Executive
Ess Ess Bathroom Products Pvt Ltd
07.2002 - 05.2004
MBA - Marketing
G.H.Patel Post Graduate Institute Of Business Management
B.Com - Marketing
M.S. University
Diploma in Advertising Management -
Institute of communication Management