Hi, I’m
Kishore Das
Real Estate Professional
Chennai,Tamil Nadu
Summary
With nearly 10 years of experience in professional and dedicated administrative support of a proven track record in providing exceptional customer service in fast-paced work environments. Applying high attention to particulars and strong decision-making abilities to manage several concurrent jobs. My dedication enables effective performance when working alone and in team environments. Resourceful and experienced employee competent in servicing clients, marketing, sales, and operations. Highly organized team player with excellent management abilities.
Overview
10
years of professional experience
Work History
SPR Construction Pvt. Ltd
Assistant Manager - Projects
09.2023 - 12.2023
Job overview
- Reduced costs by negotiating with customer and other support teams while ensuring quality standards were met.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Generated weekly and monthly status reports for helpful progress tracking.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored and tracked project metrics and collected data to share with project members.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Planned, monitored and analyzed collections.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
- Maintained detailed documentation throughout the project lifecycle to ensure transparency and accountability.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
CASAGRAND Pvt Ltd
Enterprise Support – Assistant Manager
03.2018 - 06.2022
Job overview
- Maintaining informative Customer Data Base
- Interacting with Customer through Calls and emails
- Handling 4 Major Regions all over South India and including NRI
- Understanding their Requirements and explaining about our Products to clients
- Giving elaborate ideas about multiple projects and choices with offer details
- Working closely with management teams on understanding gaps and SLA / TAT follow ups
- Managing and reconciliation of financials transactions and outstanding Giving the guidelines to customer regarding payments, agreements, Customizations and modifications procedures
- Collecting the payments in order to support the mutual agreement process
- Performed Sales Forecasting through SAP CRM, Sales Planning, Opportunity Pipeline, Sales Commissions, Quoting
- Work extensively with various databases to create customized reports (financial and operating expense reports)
- Managed teams and handled Business Operations Activities
- Planning of Client meetings, team meeting, vendor meeting, trainings and vacations planning for organization employees
- Tracking of the project status and updated to the top management and Clients
- Provided contract administration support including invoicing, gross margin and net profit analysis.
24/7 Leads Solutions Pvt Ltd
Lead Generation - Team Leader
03.2017 - 01.2018
Job overview
- Sourcing new lead opportunities through inbound lead follow up and outbound cold calls and emails
- Understanding customer needs and requirements
- Nurturing qualified leads for further development and transfer to on site campaigns Analyzing the age of the property, house type and fixing appointments for the onsite inspection
- Awarded for “Revenue Impacted - Pipeline”
- Mentored new members in the team and helped them scale with a very less learning curve
- Handling escalation calls and resolving customer queries and feedbacks
- As a senior, motivates team members to meet & exceed unit targets on Operational, service and sales metrics Handling senior level escalations and transferring prospect leads to onsite campaigns according to requirements.
Scio Health Analytics Pvt Ltd
Health Care Management - Senior Analysts
01.2016 - 12.2017
Job overview
- Worked along site for a medical insurance company called “ Humana Inc
- Examining the allocated files on a daily basis and analyzing the case study of an incident
- Working with In- house attorneys, Insurance companies and Hospitals
- Writing mails, retrieving VM and letter to the concerned offices to identify the case history on at fault parties and liable parties
- Identifying and analyzing the medical data's to provide a detailed description of the loss, the cause or the causes of loss and understanding the types of claims
- Preparing appropriate claims report accordingly and sending it to validate for the insurer and to the insured based on the coverage
- Claim reimbursement process
- Understanding the fact and definition for a cause and valuing its policy according to the criteria.
CSS CORP Pvt Ltd
“Vonage“ – Application Engineer
03.2014 - 12.2015
Job overview
- Supported customer with internet connectivity issues and telephone line issues
- Arrange for a technician appointment and co-ordinate with them to resolve telephone line issues Worked with customer by taking remote access to their computer in resolving email client issues Research complicated cases without prompting to provide more comprehensive service to customers Raising and assigning tickets respected to the issue being reported by the users
- Knowledge in working with tools like Active Directory, Remedy, and Cisco VPN Client
- Has took remote desktop of the users and fixed issues with Browsers, Outlook, User applications, etc.
Education
Santhome Hr Secondary School
University Of Madras
B.Com Commerce
01.2011
Purdue University
PG - Advanced Digital Marketing from Digital Communications And Multimedia
01.2024
Skills
- Project Management
- Data Base Handling
- SAP CRM & HRM Tools
- International Sales
- Customer Centric
- Ethical Behavior
- Effective Communication
- Product Documentation
- MS - Excel, Word, PPT
- Team Handling
- Resource Management
- Sales & Marketing
- Client Redemption Skills
- Persistence & Resilience
- Collection Management
- Problem Solving
- Time Management
- Product Sales
- Search Engine Optimization
- Search Engine Marketing
- Social Media Stratergy
- Meta Advertising
- Content Writing
- Website Development
Technical
Engaging in technical hobbies allows me to explore my interests in various areas of technology while honing valuable skills. These hobbies often involve activities such as coding, robotics, or experimenting with software development. Whether it's creating mobile apps, or exploring the intricacies of artificial intelligence, technical hobbies offer opportunities for hands-on learning and innovation. It allows me to become a creative outlet for problem-solving and allow enthusiasts to stay updated with the latest advancements in technology. Overall, indulging in technical hobbies is not only intellectually stimulating but also contributes to personal growth and skill development in an ever-evolving digital landscape.
Personal Information
Date of Birth: 02/24/90
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Assistant Manager - Projects
SPR Construction Pvt. Ltd
09.2023 - 12.2023
Enterprise Support – Assistant Manager
CASAGRAND Pvt Ltd
03.2018 - 06.2022
Lead Generation - Team Leader
24/7 Leads Solutions Pvt Ltd
03.2017 - 01.2018
Health Care Management - Senior Analysts
Scio Health Analytics Pvt Ltd
01.2016 - 12.2017
“Vonage“ – Application Engineer
CSS CORP Pvt Ltd
03.2014 - 12.2015
Santhome Hr Secondary School
University Of Madras
B.Com Commerce
Purdue University
PG - Advanced Digital Marketing from Digital Communications And Multimedia
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