Kishore A

· Ensuring to follow the correct path from the time order has been placed and to the time of delivery

· Auditing the flow of order to cash process to ensure compliance and close loop feedback will be provided to the relevant teams accordingly

· Working as an Subject Matter Expert for the team and handling the tickets where complex scenarios raises and helping the team with training

· Performing audits for the team to ensure the transactions are adherent as per process and there is no Revenue leakage or mishandling of cases

· Working on process documentation and improvement plans

· Auditing the Invoice disputes raised on the customer orders to ensure those are handled correctly

· Socializing the audit observations to the stakeholders and suggesting improvement and corrective actions

· Analyzing the data and reporting for data driven actions

• Once we receive the data from the vendors, we will audit the list of the items, price and ensure there is no discrepancy in all the categories
• As a quality specialist, we ensure that agents follow the correct path in updating all the data in the system, no price discrepancy for the catalog provided by the vendors
• On a weekly and monthly basis, performing the complete audit and feedback to be provided to all the teams
• Collectively preparing the audit data and sharing it to the concerned team so that every team is aligned to the SOP of the process
• Auditing the price reports which are updated online and to the dine in of the restaurants
• Executed the detailed audit procedures, including reviewing transactions, documents, records, policies and procedures, business processes for accuracy and effectiveness
• Prepared working papers, reports and supporting documentation for audit findings

• Company Overview: Hi Power is a gaming industry platform where in customers used to play the games and when ever they used to face issues, we will receive a compliant and help in resolving the issue on a priority basis
• Especially, whenever there is new version of the game released, customers used to face lag in the game, display errors
• We used to highlight it to the backend team and resolve the issue
• We used to audit the compliants posted in the community forum and discuss the same in the slack updates
• Wheneever there is a review call, we used to share the ideas and feedbacks accordingly for the betterment of the process
• Helping the new onboarded team as an SME and sharing the feedback of the agents to the higher management
• Hi Power is a gaming industry platform where in customers used to play the games and when ever they used to face issues, we will receive a compliant and help in resolving the issue on a priority basis

• Company Overview: Hgs is an industry where in we used to work for Airtel (Telemedia and Broadband)
• Here we receive customer queries related to new broadband connections, upgrading of the plans, feasibility checks etc
• When we receive a complaint having network issues, initially, we provide the trouble shooting steps and if still customers face any issues, will raise a complaint and resolve the issue within the provided TAT
• On a monthly basis, auditing the most affected areas where customers have faced issues regarding the broadband and escalating to the nodal team
• I used to help the team members and providing the insights to the manager in the leader’s absence
• Taking additional responsibilities when ever required and having great learnings from the opportunities provided
• Hgs is an industry where in we used to work for Airtel (Telemedia and Broadband)