Hi, I’m
G KISHORE
Chennai
Summary
Deliver industry-leading service to every customer with knowledgeable, friendly support. Team-oriented, responsible and successful at maintaining team efficiency while meeting all customer requirements by leveraging strong multitasking, planning and problem-solving abilities. Quick learner well-versed in the field operations and customer behaviors.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
years of professional experience
Work History
Teleperformance India Pvt LtdChennai
Senior Customer Service Associate
06.2022 - 05.2024
Job overview
- Responding to customer inquiries and resolving issues via email communication
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Efficiency to offer relevant and satisfactory solutions to the customers
- Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience.
- Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
- Worked closely with other departments to resolve customer issues in a timely manner.
- Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Educated customers about products, pricing and policies to address and resolve issues.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Himanshu logistics
TRANSPORTER
01.2021 - 02.2022
Job overview
- Ensured that all required documents were properly completed including bills of lading, manifests, shipping orders.
- Maintained records of loaded items, destinations, and delivery times.
- Inspected delivered items for damage or discrepancies between item ordered and delivered item.
- Verified vehicle information and condition prior to loading.
- Checked paperwork for accuracy and completeness before loading vehicles.
JSW Cement and Paint LTDChennai
Back Office Executive
04.2019 - 03.2020
Job overview
- Process customer payments in a timely and accurate manner
- Ensure payments are correctly allocated to customer accounts
- Provide customer service support for payment-related inquiries
- Monitor customer accounts for payment delays or delinquencies.
- Updated and maintained databases with current information.
Education
Jayagovind Harigopal Agarwal Agrasen CollegeMadhavaram, Chennai
Bachelor of Science from Computer Science And Programming
03-2017
Sri Shuddadwaita Vaishnav Higher Secondary SchoolPark Town, Chennai
High School from Mathematics, Chemistry, Physics, Computer Science
04-2014
Sri Shuddadwaita Vaishnav Higher Secondary SchoolParktown, Chennai
State Board from Mathematics, Science
04-2012
Skills
- Customer service
- Problem solving
- Delegation
- Creativity
- Time Management
- Interpersonal Skills
- Backend Payment Processing
- Effective Communication
- Team leadership
- Complaint Handling
Affiliations
- Playing cricket
- Watching Movies
- Spending Time with my families
Accomplishments
- Star Performer of the year (2023) in Teleperformance India Pvt Ltd.
Languages
Telugu
First Language
Tamil
Intermediate (B1)
B1
English
Elementary (A2)
A2
PERSONAL DETAILS
Name : G.KISHORE
Father Name : K.GANESH
Date Of Birth : 20.05.1996
Gender : Male
Nationality : Indian
Marital Status : Single
Address : No.5, Palayappan Street, Backside government children's hospital, Near Anchineyar temple,Seven Wells, Royapuram,Parrys,Chennai-600001
DECLARATION
I hereby declare that the above particulars of facts and information stated are correct to the best of my belief and knowledge. All the facts in this resume are correct and truthful.
Timeline
Senior Customer Service Associate
Teleperformance India Pvt Ltd
06.2022 - 05.2024
TRANSPORTER
Himanshu logistics
01.2021 - 02.2022
Back Office Executive
JSW Cement and Paint LTD
04.2019 - 03.2020
Jayagovind Harigopal Agarwal Agrasen College
Bachelor of Science from Computer Science And Programming
Sri Shuddadwaita Vaishnav Higher Secondary School
High School from Mathematics, Chemistry, Physics, Computer Science
Sri Shuddadwaita Vaishnav Higher Secondary School
State Board from Mathematics, Science