Summary
Overview
Work History
Education
Skills
Timeline
Generic
KISHORE GHATBALE

KISHORE GHATBALE

Quality Review Specialist
Hyderabad

Summary

A committed and goal-oriented individual seeking to join a reputable firm, contribute to its growth via hard work, and expand my own skill set and knowledge base

Experienced with review processes and quality assurance. Utilizes critical thinking and analytical skills to ensure thorough and accurate evaluations. Track record of effective communication and collaboration in diverse team settings.

Results-driven professional prepared to excel in review processes and quality assurance. Proven track record of enhancing operational efficiency and maintaining high standards. Known for effective collaboration and adaptability, with strong skills in analysis and problem-solving.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
5
5
Languages

Work History

Process Specialist - QA

Cognizant Technology Solutions
01.2021 - Current
  • Leading quality and training of curated formats - creatives for Google(client).
  • Make sure quality metrics are reviewed and approved by working with stakeholders and MSPs.
  • By assessing data patterns and locating useful insights, driving quality SLAs and associated customer expectations.
  • Evaluated existing procedures against regulatory requirements, identifying gaps and recommending improvements where necessary.
  • Maintained up-to-date knowledge on industry trends and regulations, providing informed guidance to colleagues and clients alike.
  • Leveraged technology to enhance review processes, resulting in time savings and improved accuracy rates.
  • Enhanced review accuracy by streamlining processes and implementing quality control measures.

Senior Process Executive - QA

Cognizant Technology Solutions
01.2019 - 01.2021
  • Daily Audits and Reporting of quality scores for (Google Ad suggestions) India.
  • Created Quality framework for the process.
  • Preparing and Implementing Corrective action plans.
  • Managed Boot camp training for new joiners and helped them with their roster and mandatory training.
  • Driving performance through coaching and real-time feedback to exceed the client's expectations.

Process Executive

Cognizant Technology Solutions
01.2018 - 01.2019
  • Worked as a Verifier/ad Composer for AWX (Adwords Xpress) Process (Ad Suggestion Google) HYD.
  • Worked as a trainer for the new joiners for smoother integration in the project without any impact on the process.

Education

B.COM - Generals

Avanthi Degree and PG Colleges
01.2015 - 01.2018

Skills

Multi-Layer Communications

Timeline

Process Specialist - QA

Cognizant Technology Solutions
01.2021 - Current

Senior Process Executive - QA

Cognizant Technology Solutions
01.2019 - 01.2021

Process Executive

Cognizant Technology Solutions
01.2018 - 01.2019

B.COM - Generals

Avanthi Degree and PG Colleges
01.2015 - 01.2018
KISHORE GHATBALEQuality Review Specialist