KISHORE GHATBALE
Quality Review Specialist
Hyderabad
Summary
A committed and goal-oriented individual seeking to join a reputable firm, contribute to its growth via hard work, and expand my own skill set and knowledge base
Experienced with review processes and quality assurance. Utilizes critical thinking and analytical skills to ensure thorough and accurate evaluations. Track record of effective communication and collaboration in diverse team settings.
Results-driven professional prepared to excel in review processes and quality assurance. Proven track record of enhancing operational efficiency and maintaining high standards. Known for effective collaboration and adaptability, with strong skills in analysis and problem-solving.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Process Specialist - QA
Cognizant Technology Solutions
01.2021 - Current
- Leading quality and training of curated formats - creatives for Google(client).
- Make sure quality metrics are reviewed and approved by working with stakeholders and MSPs.
- By assessing data patterns and locating useful insights, driving quality SLAs and associated customer expectations.
- Evaluated existing procedures against regulatory requirements, identifying gaps and recommending improvements where necessary.
- Maintained up-to-date knowledge on industry trends and regulations, providing informed guidance to colleagues and clients alike.
- Leveraged technology to enhance review processes, resulting in time savings and improved accuracy rates.
- Enhanced review accuracy by streamlining processes and implementing quality control measures.
Senior Process Executive - QA
Cognizant Technology Solutions
01.2019 - 01.2021
- Daily Audits and Reporting of quality scores for (Google Ad suggestions) India.
- Created Quality framework for the process.
- Preparing and Implementing Corrective action plans.
- Managed Boot camp training for new joiners and helped them with their roster and mandatory training.
- Driving performance through coaching and real-time feedback to exceed the client's expectations.
Process Executive
Cognizant Technology Solutions
01.2018 - 01.2019
- Worked as a Verifier/ad Composer for AWX (Adwords Xpress) Process (Ad Suggestion Google) HYD.
- Worked as a trainer for the new joiners for smoother integration in the project without any impact on the process.
Education
B.COM - Generals
Avanthi Degree and PG Colleges
01.2015 - 01.2018
Skills
Multi-Layer Communications
Data-driven decision making
Reporting - Agent and Project Level
Google Sheet
Microsoft Excel and Word
Verbal & Written Communication Skills
Process automation
Process analysis
Report analysis
Trend tracking
Process mapping
Client relationship management
Data visualization
Change management
Metrics tracking
Timeline
Process Specialist - QA
Cognizant Technology Solutions
01.2021 - Current
Senior Process Executive - QA
Cognizant Technology Solutions
01.2019 - 01.2021
Process Executive
Cognizant Technology Solutions
01.2018 - 01.2019
B.COM - Generals
Avanthi Degree and PG Colleges
01.2015 - 01.2018