Kishore K A
Bangalore
Summary
Success-oriented vendor relations leader keeps vendor operations in line with established legal standards, regulatory requirements and company guidelines. Proficient in managing and mitigating risk. Hardworking, well-organized and forward-thinking with strong critical thinking skills and sophisticated approach.
Overview
9
9
years of professional experience
Work History
Vendor Management Specialist
Mondelez India Foods Pvt Ltd
Chennai
07.2019 - Current
- Negotiated contracts and agreements with vendors to secure competitive pricing and terms.
- Monitored vendor compliance with contractual obligations, including quality assurance standards.
- Established procedures for the selection and evaluation of new vendors.
- Identified opportunities for cost savings through improved supplier relationships.
- Managed day-to-day operational activities related to vendors and suppliers.
- Coordinated communications between internal stakeholders and external vendors.
- Generated regular reports on vendor performance metrics such as delivery times or cost savings achieved.
- Collaborated closely with procurement team members in order to identify suitable sources of supply and materials needed.
Customer Service Representative
Swamy sons agencies PVT LTD
Bangalore
07.2018 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
MIS Executive
Superseva Marketing Pvt Ltd
Bangalore
03.2015 - 08.2016
- Created dashboards and visualizations to present data insights in an easy-to-understand format.
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
Education
B.com - Accounting And Business Management
First Grade College
Kolar Gold Field03-2012
Skills
- Project Support
- Resource Planning
- Strategic Sourcing
- Supply Chain Optimization
- Cost Control
- Supplier Relationship Management
Accomplishments
- Award of Excellence - Best Support in CS&L 2023
- Award of Excellence - Productivity Delivery Support 2022
- Award of Excellence - Best Branch Support CS&L 2022
Languages
English
First Language
Kannada
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Vendor Management Specialist
Mondelez India Foods Pvt Ltd
07.2019 - Current
Customer Service Representative
Swamy sons agencies PVT LTD
07.2018 - 06.2019
MIS Executive
Superseva Marketing Pvt Ltd
03.2015 - 08.2016
B.com - Accounting And Business Management
First Grade College
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