KISHORE KUMAR
Chennai
Summary
Resourceful Chargeback Specialist known for high productivity and efficient task completion. Possess specialized skills in dispute resolution, fraud analysis, and payment processing systems. Excel in analytical thinking, problem-solving, and communication, ensuring effective chargeback management and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Chargeback Specialist
Senior Associate
Chennai
05.2023 - 09.2024
- Reviewed customer chargeback disputes and determined appropriate course of action.
- Initiated communication with customers to resolve disputed charges.
- Investigated potential fraudulent activity associated with customer accounts by conducting thorough research into each case.
- Monitored transaction timelines and deadlines, ensuring all necessary paperwork is completed on time.
- Maintained detailed records of all activities related to dispute resolution.
Transaction Risk Analyst
Junior Risk Analyst
Chennai
12.2021 - 05.2023
- Performed risk analysis for financial transactions and identified suspicious activity.
- Developed and implemented procedures to detect, monitor, report, and mitigate fraud risks.
- Analyzed large volumes of data to identify patterns in fraudulent activities.
- Provided guidance on the implementation of appropriate controls to reduce transaction risk.
- Reviewed customer accounts for potential money laundering activities.
- Investigated any potential cases of fraud or other suspicious activity based on established criteria.
- Monitored customer account transactions for unusual activity or high-risk transactions.
- Analyzed areas of potential risk to assets, earning capacity and organizational success.
- Used Excel pivot tables, charts and reports to break down and analyze information.
Education
Bachelor of Arts - Bacon
Jayagovind Harigopal Agarwal Agarsen College
Chennai09-2020
High School Diploma -
St.Joseph Anglo Indian Boy Higher Secondary School
Chennai04-2017
Skills
- Microsoft Office
- Dispute Resolution
- Time Management
- Relationship Building
- Team building
- Financial understanding
- Deadline Management
- File Management
- Mail handling
- Problem-Solving
Languages
English
First Language
English
Intermediate (B1)
B1
Tamil
Beginner
A1
Telugu
Intermediate (B1)
B1
French
Beginner (A1)
A1
Accomplishments
- National Service Scheme (NSS) Volunteer – Actively involved in community service projects, organizing social welfare activities, and awareness campaigns during school.
- Rotary Club Member – Engaged in leadership programs and community development initiatives during college, enhancing teamwork and leadership skills.
- Employee of the Month – Recognized for exceptional performance in handling a high volume of chargeback cases with 98% accuracy, reducing dispute resolution time by 20%.
- Process Improvement Award – Implemented a streamlined chargeback workflow, resulting in a 15% increase in operational efficiency and faster dispute resolution.
- Team Excellence Recognition – Contributed to a cross-functional team project that successfully reduced overall chargeback processing time by 10%, improving client satisfaction.
- Top Performer Award – Acknowledged for consistently exceeding targets in dispute resolution and financial reconciliation, maintaining compliance with industry standards.
Hobbies
- Learning and practicing the violin, with a focus on developing musical proficiency.
Timeline
Chargeback Specialist
Senior Associate
05.2023 - 09.2024
Transaction Risk Analyst
Junior Risk Analyst
12.2021 - 05.2023
Bachelor of Arts - Bacon
Jayagovind Harigopal Agarwal Agarsen College
High School Diploma -
St.Joseph Anglo Indian Boy Higher Secondary School
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