Kishore Kumar Jakkam

SAP SD Lead with strong proficiency in solution design and project leadership at Microsoft, delivering impactful advancements in operational efficiency.

SAP SD Certified

Polyvantis-Germany, 02/2025 - Present, Data Migration Project, SAP SD Lead-Business & Integration Arch Lead (Team of 10 Members), Worked extensively with Sales Business & Onsite team to extract the SO open order through BODS by applying different criteria. Completed the mapping to load to target system through data migration cockpit tool for Approx 10k SO. Validation of uploaded Sales order in Target system. Able to clear all the data load errors while loading to Target System., S/4 HANA SHV ENERGY-GB and FR, 06/2021 - 01/2025, Boost project-S/4 HANA (Green field Implementation project), Hyper care and Stabilization Phase., SAP SD Lead-Business & Integration Arch Lead (Team of 15 Members), Responsible for Configuring and Customizing the system according to the business requirements & Involved extensively in all phases. Processing all the relevant business scenarios. Able to Transform the SHV process with Simplification, Growth and New business. Automated the flow from integration work with webshop/customer portal/EDI/CRM/VMI to contracts and sales order creation in SAP S/4HANA via Dell Boomi as middleware. Complex interface to be developed SAP->Dellboomi->ORTEC/OBTC/CORUS to push material master data and Transaction data and Ack. Customer 360 view in CRM/Customer portal, which will include relevant and related information that SHVE has about that Customer/Transactional data. Worked on Adobe forms smart forms development from functional point of view in creating the skeletons. As an Offshore lead Seamlessly Delivered and Driven around 30 FDs and 15 CR’s. As a part of sprints FR-PRIMAGAZ localization work done within stipulated time. As an Offshore lead Seamlessly Delivered around Many Interfaces and Enhancements tested in GB. Enhancements, Conservations and Reports. Boost SIT completed for Project with several Test cycles. Able to accommodate last minute changes from business/Client with Zero defects/Deviations. Provided and Demonstrated the Train the Trainer for SAP related scenarios/process. Worked client facing role during this project FR Green field Implementation., S/4 HANA Haldor Topsoe, 04/2020 - 06/2021, Haldor Topsoe S/4 HANA, Lead SAP-SD Senior Implementation consultant (Team of 10 Members), Responsible for Configuring and Customizing the system according to the business requirements & Involved extensively in all phases. Processing all the relevant business scenarios. Automated the flow from Opportunity/Quote in Salesforce to Quotation in SAP S/4HANA via CPI Middleware. E2E quote integration from SFDC to SAP Enabled Complex interface developed from SAP to SFDC via SAP CPI. Master Data activities to enable new capabilities by interfacing the master data between Salesforce and SAP S/4 HANA. Complex interface to be developed SAP->CPI->SDC to push material master data to Salesforce, including material standard lead times, UOM. Customer 360 view in Salesforce, which will include relevant and related information that HT has about that Customer. Resolved pain point for clients at Packing Instructions around pallets and drums handling in LE. Worked on route configuration and shipment docs with freight forward team to have a smooth business flow in LE. Worked on project management activities which includes resource onboarding, project estimation and RFP submission under agile process. Configure Sub contracting process and inter company process. Configure and build Bonded warehouse interface with Decartes third party system. Worked on Adobe forms smart forms development from functional point of view in creating the skeletons., S/4 HANA DANA, 02/2019 - 03/2020, After Market Tariff Project and AMS, SAP AMS EDI Lead (Team of 10 Members), Developed the complex EDI Mappings to Onboard After Market Customers/Vendors. Onboard All the Existing Aftermarket Customers are now Tariff accomplished- Customers/Vendors. Collaboration with various teams in EDI and ensured development is completed without any deviations in schedules. Worked extensively with Sterling Integrator in preparing the New Mappings and troubleshooting of Issues. Understanding the client business process for effective Solutions. Preparing specification for the change request. Responsible for Configuring and Customizing the system according to the business requirements & Involved extensively in all phases. Processing all the relevant business scenarios. Knowing the Business Processes “To Be Documentation” along with integration of other modules. Preparation of documentation for new Onboards, Knowledge repository. Trouble shooter for IDOC Issues for the client Team Members. Microsoft (MS-CoE)- Hyderabad India, 01/2018 - 12/2018, Working in Projects under OEM and VL Service Operations Lead, SO/SE Lead for OEM and VL Business Lines (Team of 10 Members), Actively Contributed the Continuous Service Improvements & Client KPI’s are as per SLA. Involving with Team members in Critical & priority Issues & Make sure to deliver on time & Handling the escalations & feedbacks from Business. Presenting and Participating the client facing meetings on Monthly reviews. Supported the lead unceasingly in increasing various demand positions for Businesses Growth. New DRI model Transformation adaptation as One Engineering +Operations Team to reduce the turnaround time for Production fixes & requirements. Peer review and involving all service requests. Successfully Onboarded all OEM SO/SE Team resources to Teams- OEMSOBOT to have Incident Alerts Info available with Machine Learning and KB articles data with User sentiment Analysis from past data. Reduction in 30% Manual effort by leveraging Automation under .net and eCATTS framework. Develop problem solving and time management skills, Provided the proper solution for Incidents closed within SLA Period and provided solution for functional oriented tickets and Interfaces tickets also. Worked on Month, Quarter and Year end closing activities which is very Important for Microsoft Financial and revenue as RLOT. Documented the user manuals, trained end users and troubleshooting day to day issues for SD module transactions and CIN. Active contribution in providing solution in SD module and handling tickets on daily basis. Active contribution & Independently worked on Tickets, CR, CCR and Break fix defects & Resolving various trouble incidents raised by users and power user. Worked with Sev1 and Sev2 incidents & Helping colleagues in solving the issues timely and reducing the Dollar Impact. Able to debug to resolve small and Medium level Issues as troubleshooting level. Microsoft (MS-CoE)- Redmond, WA USA, 12/2014 - 12/2017, OEM Projects/TEO/DSB, OEM-QA Lead (Team of 30 Members), 100% Onsite client exposure with solution Architects and SWE’s across OEM projects in ECC and OER. All the Work items are deployed from last year in Agile process and methodology. Analyzing the feasibility for the change request in OER and ECC. Deployed all the work Items in Agile methodology by taking User Story under sprint model. Conducting walk through sessions to client, Development, Testing and Basis Teams. Return process and high-volume Business expert for OEM process. Worked on performance Improvements projects on Month end returns volumes. Worked on DSB projects which are in complex in nature for OEM which laid a new Process altogether in Microsoft OEM process. Responsible for Configuring and Customizing the system according to the business requirements & Involved extensively in all phases. Processing all the relevant business scenarios. Knowing the Business Processes “To Be Documentation” along with integration of other modules. Preparation of documentation for new Onboards, Knowledge repository. Reducing the Gap between Business and offshore team as an Onsite Coordinator for MD. SPOC for Users / SDs Support business to perform UAT with ease and thereby speeding UAT signoff. Ensure co-ordination between offshore PMs & Other IT groups wherever there is necessity. Microsoft (MS-CoE)- Hyderabad India, 10/2009 - 11/2014, CR’s/MD models/Enhancements, SD Consultant/Analyst/QA Lead, Working on change requests based on business requirements. Analyzing the feasibility for the change request. Understanding the client business process for effective Solutions. Preparing functional specification for the change request. Conducting walk through sessions to client, Development, Testing and Basis Teams. Responsible for Configuring and Customizing the system according to the business requirements & Involved extensively in all phases. Processing all the relevant business scenarios. Knowing the Business Processes “To Be Documentation” along with integration of other modules. Creating different Sales document types like Domestic Standard Order, Sales Domestic returns. Preparation of documentation for new Onboards, Knowledge repository. Reducing the Gap between Business and offshore team as an Onshore Coordinator for MD work Items. Coordinating with Business and understanding the BRD's & closing all gaps in BRD. KONE International, 06/2009 - 09/2009, Support project KONE, SD Consultant, One of the key members in the offshore support team providing support for client. Solved Tickets raised by End-Users based on priorities as per Service Level Agreements. Handling day-to-day issues of the users and resolve the Tickets in SAP-SD. Responsible for timely resolution of end users Tickets. Completing Issue related to configuration on any new developments. Process Analysis. Expertise in order management Complete OTC cycle. Sony Electronics Inc., 09/2008 - 05/2009, SONY- Implementation -Direct & Retail, SAP SD Functional Consultant, Analyzing the Functional designs and explain it to technical designer as per the Client requirement. Integration with the technical team during development phase. Helping the technical persons in understanding the in depth functional flow while coding. Have been using Solution Manager for maintaining project related documentation. Worked on interfaces, Enhancements and reports. Worked on order process, r & Customer service objects, credit card authorization. Received positive feedback from the client during client visit. SAP CANADA, (Domtar Project), 01/2008 - 07/2008, Support PPS project for Domtar Inc, Montreal, Canada, SD Consultant, One of the key members in the onsite support team providing support for client. Solved Tickets raised by End-Users based on priorities as per Service Level Agreements. Handling day-to-day issues of the users and resolve the Tickets in SAP-SD & Logistics. Responsible for timely resolution of end users. SABIC, 08/2007 - 12/2007, Upgrade/Testing of the SABIC software from ECC 4.6 c to ECC 6.0., SD Consultant, Analyzing the feasibility for the change request. Understanding the client business process for effective Solutions. Preparing functional specification for the change request. Preparation of documentation for new Onboards, Knowledge repository. Reducing the Gap between Business and offshore team as an Onsite Coordinator for MD.

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• Enercon (India) Limited, Hyderabad, Telangana, 07/2003 - 03/2007
• Control and Schematics limited, Hyderabad, Telangana, 07/2003 - 03/2007