KISHORE KUMAR R

Zoho Solo (2024 – Present):

Leading customer success for a solopreneur-focused platform from early access to public rollout. Responsible for onboarding early users, collecting feedback, and driving product adoption. Built scalable support systems, including self-serve content and partner onboarding workflows. Developed strong relationships with freelancers and micro-businesses to influence product direction.

Zoho Notebook (2016 – 2023):

Started as a Technical Support Engineer, progressed to Technical Lead overseeing user engagement. Managed onboarding, support, and feedback channels for a global user base. Collaborated with product and engineering teams to improve UX and streamline onboarding. Helped shape the product roadmap by translating user insights into enhancements. Boosted feature adoption by simplifying workflows and improving in-app guidance.

Handled technical and non-technical asset requests for Woolworths. Created and escalated work orders, coordinated with service providers, and ensured timely technician dispatch to stores based on priority.

Provided technical support for Norton products, resolving antivirus and network-related issues for end-users. Delivered efficient solutions within defined response times, including troubleshooting firewalls, VPNs, and email configurations.