Experienced in shipping and Freight Forwarder industry with over 4 years of expertise in logistics. Proficient in navigating international customs regulations, coordinating transportation, and ensuring strict adherence to safety and security protocols. Demonstrated success in overseeing import/export operations, implementing cost-saving measures, and consistently delivering exceptional customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pricing Specialist
Crane Worldwide Logistics
08.2024 - Current
Serve as a point of contact for day-to-day communication related to sales & pricing with cross-border partners/agents.
Identify procedure gaps and escalate them to the Management team.
Handle complaints & coordinate with cross-border partners in Operations, Sales, Client Service, and pricing.
Deliver a superior client experience and assist them with quick and efficient resolutions.
Regularly consult with internal operations colleagues to understand the expected transaction volume and also build strategies to increase the volume to maximize profits.
Requesting and negotiating rates for PAN India with Overseas agents and co-loaders for Air & Ocean.
Maintaining enquiry DSR.
Solving discrepancies related to all shipments.
Handling Customer Service for Key Account
Assistant Manager Sales -Import & Export
Dahnay Logistics Private Limited
06.2023 - Current
Managed complete export documentation cycle including pre-alerts, MBL release, HBL release, Form 13, and VGM along with ISF and AMS for USA and Canada shipments ensuring 100% compliance.
Built favorable business relationships with assigned customers and actively managed all the opportunities to grow and expand business with them.
Worked closely with the sales team to ensure all customer requirements are clear, quotes created accordingly, sent on time, and followed up for conversion.
Received and processed bookings by ensuring that SOP's clearly reflect all required information (handling office, carrier option, ETD request, buy and sell rates, and any other special requirement).
Collected and vetted the accuracy of all relevant commercial and shipping documents from the origin office/customer within the agreed timeline by consulting with the operations and customs departments.
Followed up with the origin office on shipment status and ensured that all shipments are accurately tracked and the client is updated up to the point of delivery.
Resolved all operational and financial issues related to the assigned customers.
Worked on NPC and Ships requests and upon confirmation, ensured the respective operations department handled the same smoothly.
Worked on RFQs of key clients with the aid of line managers and network offices.
Executive Sales manager - Export
Freightlinks International Pvt Ltd
01.2023 - 05.2023
Drove sales targets while developing a comprehensive understanding of end-to-end documentation processes for sea freight operations.
Coordinated import documentation including IGM filings, pre-alert verification, Line DO collection, and Forwarder DO release for customs clearance.
Maintained active communication channels between customers, overseas agents, sales teams, and carriers to ensure smooth operational flow.
Generated accurate invoices by analyzing all charges involved in shipments while ensuring proper documentation of internal transactions.
Tracked and communicated vessel positions and transhipment details to customers, maintaining high service standards.
Collaborated with warehouse staff, customs brokers, and shipping lines to optimize delivery scheduling and documentation processes.
Built and maintained strong relationships with key accounts while implementing efficient documentation workflows.
Compiled market intelligence and competitor analysis to identify new business opportunities while ensuring operational excellence.
Shipping and Logistics Co-oordinator
G K Developments
01.2021 - 12.2022
Managed end-to-end procurement processes including purchase requisitions, orders, and RFQ resulting in a 15% cost reduction.
Administered master data management for materials, vendors, and purchasing info records while maintaining source lists and quota arrangements for optimal supplier selection.
Implemented and monitored procurement optimization strategies through contracts, scheduling agreements, and release procedures, improving procurement efficiency by 20%.
Oversaw comprehensive inventory management including goods receipt/issue, stock transfers, physical inventory, and movement types while maintaining real-time availability checks.
Executed material requirements planning through systematic planning runs and result analysis, reducing stock-outs by 25%.
Handled logistics invoice verification processes including background verification, freight audit, and account determination for seamless financial operations.
Supervised material valuation and price control mechanisms while ensuring accurate split valuation and account determination.
Directed international trade operations with ASEAN countries (Vietnam, Thailand, Cambodia, Myanmar), managing customs documentation and compliance.
Coordinated with multiple stakeholders to ensure efficient supply chain operations and timely delivery of goods.
Analyzed carrier performance metrics and implemented optimization strategies resulting in a 15% reduction in delivery times.
Education
Master of Science - Industrial Engineering and Management
Kaunas University of Technology
Lithuania
05-2021
B.E - Mechatronics
Rajalakshmi Engineering College
01.2019
Skills
Technical Capabilities:
Systems: Cargo Wise, TMF for end-to-end shipment management
Analytics: Power BI dashboards for carrier performance monitoring and spend analysis
Data Management Skills: Understanding of SQL
Tools: Advanced Excel modeling for bid analysis and carrier comparison
Core Expertise
Air Freight Management: Deep understanding of airline alliances, transit times, and hub operations across major carriers (incl block space agreements, consolidation opportunities, and special handling requirements)
Ocean Freight Operations: Extensive experience managing FCL/LCL shipments with leading ocean carriers, including alliance services, vessel rotations, and transhipment options
Trade Lane Optimization: Proven track record in developing and managing key trade lanes:Asia-US/Europe routes with expertise in origin port operations and carrier performance
Certification
Supply Chain Analytics, IIT Online
Six Sigma, IIT Online
Languages
English
Hindi
Tamil
Passion
Lifetime Learning: Constantly updating my skills and knowledge in the field of SCM with relevant certifications and courses.
Travel: Engaging in travel to understand different geographies and transport networks.
Timeline
Pricing Specialist
Crane Worldwide Logistics
08.2024 - Current
Assistant Manager Sales -Import & Export
Dahnay Logistics Private Limited
06.2023 - Current
Executive Sales manager - Export
Freightlinks International Pvt Ltd
01.2023 - 05.2023
Shipping and Logistics Co-oordinator
G K Developments
01.2021 - 12.2022
B.E - Mechatronics
Rajalakshmi Engineering College
Supply Chain Analytics, IIT Online
Six Sigma, IIT Online
Master of Science - Industrial Engineering and Management
Kaunas University of Technology
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