Delivering concept based on Project Management (PMO)
Proficient in the Root Cause Analysis to develop the Process automation Methodologies
Managing project progress - for a Single Vision from Each Team Member for Best Customer Satisfaction
Knowledge of Problem-solving with Logical Analysis to reduce the Obstacles between Team
Responsible for managing multiple projects, and competing priorities.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
11
11
years of professional experience
Work History
Operations Leader
Joules to watts
Bangalore
12.2024 - Current
Company Overview: Project Company: Myntra Pvt Ltd
Business Development: Identify and pursue new business opportunities to drive revenue growth.
Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders to ensure alignment on business objectives.
Data Analysis: Utilize advanced Excel skills to analyze sales data, track performance metrics, and prepare reports for management.
Operational Support: Collaborate with operations teams to streamline processes, improve efficiency, and enhance customer satisfaction.
Cross-Functional Collaboration: Work closely with marketing, product, and finance teams to support strategic initiatives.
Project Company: Myntra Pvt Ltd
Operations Leader
ABI Health
Bangalore
05.2024 - 12.2024
Company Overview: Project Company: Fortis Healthcare.
Taking care of Inventory Management and making sure the Employees achieve their Target respective of their process.
TAT management as per KRA and KPI.
Roster Planning Team Engagement and meeting the expectation from the customer.
Claim Book Issue to be monitored and when required engage with QRT team for quicker resolution.
Supporting Team when required at Inventory and volume high.
Project Company: Fortis Healthcare.
Commercial Operation Leader
AMETEK MIDDLE EAST FZE
01.2023 - 11.2023
Export Validation on Projects.
Documentation for Project orders.
Customer Satisfaction.
Participating in Dealer and Customer Meeting (Point of Escalation).
Team Management Interact with business users on issues, enhancements, requirements and work as appropriate solutions.
End to end process knowledge in P2P,B2C,O2C, Payment Reconciliation, Customer Satisfaction, Order Management, Supply Chain Management.
Implemented Tool for Tracking Payments , Order , Manufacturing Schedules, Warehouse management, Work Schedule, SCM
Execution Specialist -Service
GENWORKS HEALTHCARE LTD
06.2022 - 12.2022
Processing all kind of PO part arrangement to execution, Credit Note, Debit Note.
Inventory Management - Part arrangement, part shipment and if needed part purchase from external.
Procurement, Processing PO, Invoicing, & Managing Field Executive.
Operations Executive
Infiniminds Pvt Ltd
Bangalore
08.2020 - 06.2022
Company Overview: Project Company: WIPRO GE HEALTHCARE
Processing all kind of PO part arrangement to execution, Credit Note, Debit Note and oracle invoice process.
Part prices according to BM approvals and negotiation with dealers and customers which includes government and corporate customers also.
Prepares the control dashboard for all P2P related activities.
GE SERVICE SHOP (Digital Marketing of Equipment's), Payment Reconciliation of orders as per company criteria.
Inventory Management - Part arrangement, part shipment and if needed part purchase from external.
Invoice Management (cross verifying of invoice with PO and payment terms, sharing invoice to warehouse and logistics team to ship the part customer site/dealer site.
Project Company: WIPRO GE HEALTHCARE
Business Operation
WIPRO GE HEALTH CARE
Bangalore
06.2017 - 08.2020
Processing all kind of PO part arrangement to execution.
Order Validation, Part Validation, Payment Validation.
Perform hands-on functional & configuration support to implement ERP modules.
GE SERVICE SHOP (Digital Marketing of Equipment's), Payment Reconciliation of orders as per company criteria.
Prepares the control dashboard for all P2P related activities.
Billing process executing Parts from End to End.
Senior Executive
AEGIS BPO PVT Ltd
Bangalore
04.2014 - 10.2017
Support Executive for COCP and VVIP (JIO Processes).
Back End Customer Resolution for Error and Escalation.
Education
Some College (No Degree) - PCME
Baldwin Methodist College
Bangalore
BBA - BBA
Tamilnadu Open University
Chennai
Skills
Operation execution
Supply chain management
Customer satisfaction
Oracle order management
ERP
Cloud Fusion (Oracle)
Commercial operations
Team management
Microsoft Suite
Adobe
Windows
Ecommerce operations
Customer escalation resolving
Siebel CRM
Hybris
SAP
Oracle
BTS tool creation
Microsoft Dynamics 365
Adobe Photoshop
Adobe PageMaker
Adobe PDF
Microsoft Windows All
MS Office Suite
Cross-functional collaboration
Data analysis
Stakeholder management
Project management
Process improvement
Business development
Documentation management
Employee engagement
Workforce planning
Proficient in Excel
Sound Forge
IMac
Linux
Corel Draw
PDF Professional
Project Handling
Customer Handling
Dealer Management
Friendly
Peoples Person
Accomplishments
Awarded as Best team Performer in 2022 (Wipro GE Health Care)
Best Team Management For Q3 in 2022 (Wipro GE Health Care)
Languages
Telugu, Speak, Read and Write
Hindi, Speak, Read and Write
English, Speak, Read and Write
Kannada, Speak, Read and Write
Tamil, Speak and Read
Malayalam, Speak
Personal Information
Date of Birth: 07/06/87
Gender: Male
Marital Status: Married
Worked Tools
SEIBEL CRM
Hybris (SAP)
ORACLE
BTS Tool
Microsoft Dynamic 365
ERP
EBS
Cloud Fusion (Oracle, SAP Hybris)
Affiliations
Leading BTS tool creation for Cloud based process for demand management, supply planning, and sales & operations planning to optimize demand and supply forecasts.
Assistant Manager/Client Services at Joules To Watts Business Solutions Pvt LtdAssistant Manager/Client Services at Joules To Watts Business Solutions Pvt Ltd
Senior Lead Consultant –Automation, Monitoring and Self-Healing at Allstate IndiaSenior Lead Consultant –Automation, Monitoring and Self-Healing at Allstate India