Kishore M
Bengaluru
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Associate Manager
Xpress Bees Logistics Pvt Ltd
05.2024 - Current
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Streamlined processes for increased efficiency and cost savings within the department.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Handling 700 Delievery Executives along with 45 hubs.
Area operations manager
Tata 1mg healthcare solutions pvt Ltd
1 2022 - 05.2024
- New process planning, development, execution & Enhancement of existing process
- Management elements of customer service like order management, timely order shipment and delivery, customer query resolutions like returns/Cancellations
- Average On-time delivery % increased from 80% to 97%
- Ensuring proper collaboration among multiple delivery fulfillment Centers
- Cash management through tracking of proper cash flows
- Hiring & training of Managers & field executives about last mile processes in coordination with HR & training team
- Immersion for New Joiners Associate Briefing, Associate Grooming, Associate Grievances
- Preparing roaster and shift adherence Attrition Control
- Asset Management, Orders delivery on time
- Managing team Assistant Operations Manager, Hub Managers and delivery boys
- Preparation of delivery and inventory reports on a daily basis delivery
- Meeting the Express delivery standard and ensuring timely reporting & on-time delivery
- Vendor management: - 3PL delivery vendors and In-house Delivery Vendors for smooth operations
- Always working on reducing the cost per delivery and reduced the cost from 120 rupees to 61 in the period of 3 months
- Monitoring the RTO and RVP orders to avoid the loss.
Assistant Manager
Vogo Automative Pvt Ltd
06.2019 - 01.2022
- Reporting to Zonal Manager
- Leading and managing the team of Executives to offer the best Customer experience
- Recruiting & Managing the fleet of executives and ensure an efficient work environment
- Monitoring real-time service levels and schedule adherence
- Maintaining knowledge and utilizing all fleet information and user surveys to forecast new requirements
- Streamlining and monitoring fuel purchase system with the assistance of Fuel Cards for all vehicles and Executives
- Working closely with the maintenance/mechanics team to find ways to reduce downtime due to repairs or lack of routine maintenance
- Closely monitoring availability of vehicles across stations and strive hard to maximize availability
- Owning the responsibility of managing leave/attendance/payment inputs for all the contractual staff
- Closely monitoring Recovery of the vehicles to avoid asset loss
- Closely monitoring to clear the assigned refueling tasks in given TAT to keep more availability
- Leading and managing the team of runners to reach the spares on time
- Fleet Size: Number of vehicles - 800, Number of Fleet executives - 20, Number of Mechanics - 8.
Assistant Manager
BangerTech Private Limited.-Doodhwala
05.2018 - 06.2019
- Lead a multi-tier team(95+) encompassing Asst.managers, Sr.Executives, Executives, Storekeeper, Segregators, Loaders, Packers
- Manage and establish operational procedures for activities such as purchasing(PO/Indent), receiving(GRN), Segregation, packing distribution, inventory, RTV returns, handling & disposition of materials and delivering all outgoing customer orders
- Designing the warehouse system and processes, evaluating them and making them efficient enough to meet the required speed and accuracy
- Handled inventory accuracy and proper arrangement of stocks through correct putting and picking processes
- Abiding to the dispatch timelines with minimum breach and shipments
- Ensure that all prescribed customer service standards are adhered to
- Preparing daily, weekly and monthly MIS reports and responsible for achieving the warehouse KPIs
- Confer with department heads to ensure coordination of warehouse activities and deliveries with activities of other functions such as Tech, Business Development, Sales, Customer service, demand planning and logistics
- Hiring, training, Leading and motivating teams, ensuring their career development for a positive contribution Control attrition and foster the group culture values amongst all employee
- Making recommendations for the resolution of internal problems.
Senior Station Manager
Grofers India Private Limited (Blinkit)
06.2017 - 05.2018
- Responsible for handling & maintaining the entire 'Delivery hub'
- Roaster updates & Scheduling of assigned 'employees' roles & responsibilities
- Challenging job to achieve the within slot delivery duration of orders placed by customers
- Tracking Orders and resolving issues(delay in assigning, Delivery)
- Handling of 40+'Field executives with assigning the orders with proper follow-up of on time delivery
- Responsible for tracking the FE's by closing the delivery within time
- Roster assigning & scheduling the field executives to maintain the discipline
- Responsible for maintaining the cash given by customers
- Daily depositing the cash in the bank, which collecting from customers of COD(Cash on delivery) amounts
- Ensure smooth operations.
Education
B.Com -
Sri Venkateswara University
03.2012 - 05.2015
Skills
Customer Service Management
Operations Oversight
Process Improvements
People Management
Operations Management
Languages
English
Telugu
Kannada
Hindi
Tamil
Timeline
Associate Manager
Xpress Bees Logistics Pvt Ltd
05.2024 - Current
Assistant Manager
Vogo Automative Pvt Ltd
06.2019 - 01.2022
Assistant Manager
BangerTech Private Limited.-Doodhwala
05.2018 - 06.2019
Senior Station Manager
Grofers India Private Limited (Blinkit)
06.2017 - 05.2018
B.Com -
Sri Venkateswara University
03.2012 - 05.2015
Area operations manager
Tata 1mg healthcare solutions pvt Ltd
1 2022 - 05.2024