Kishore M
French Language Specialist
Chennai
Summary
Multilingual professional with overall of 7 years of experience that constitutes 3 years of experience spanning Service Desk operations specializing in French language communication providing Tier 1 and Tier 2 support in high-paced enterprise environments. Proven success in managing IM tickets, handling Major Incident Management (MIM) situations. Detail-oriented and results-driven Accounts Payable Specialist with 4 years of experience in invoice processing, vendor management, and financial reporting for a leading automobile manufacturer. Adept at translating between French and English, supporting cross-functional teams, and delivering consistent operational excellence.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Accounts Payable Analyst – French Language Specialist
RENAULT NISSAN TECHNOLOGIES
Chennai
07.2021 - Current
- Managed French vendor invoice processing, ensuring timely and accurate payments.
- Handled accounting for Non-PO invoices with proper GL and cost center coding.
- Translated vendor communication and financial documentation from French to English.
- Resolved supplier queries, credit note recoveries, and account reconciliations.
- Served as language bridge in governance meetings and SOP creation.
- Led process improvement initiatives to reduce AP processing cycle time.
- Collaborated with onsite French teams to support transition and training activities.
IT Service Desk Analyst – French Support
Cognizant Technology & Solutions
05.2018 - 06.2021
- Provided bilingual (French/English) support for EU-based clients.
- Resolved 60+ daily tickets related to Outlook, VPN, printer, and system access issues.
- Managed Incident Management (IM) tickets and escalated as needed to L2/L3 teams.
- Actively participated in Major Incident Management (MIM) bridges and coordinated recovery actions.
- Used ServiceNow to track, update, and close user incidents and requests.
- Handled password resets, AD group policies, and user provisioning in Active Directory.
- Packaged and deployed applications remotely using SCCM.
- Created bilingual KB articles and supported documentation for internal knowledge base.
- Resolved issues related to login, VPN, email configuration, software installation, and hardware troubleshooting.
- Maintained 95%+ SLA compliance and 98% customer satisfaction score.
- Assisted in hardware imaging and software deployment using SCCM.
Education
Master of Arts - French (Translation & Interpretation)
Pondicherry University
Pondicherry 01.2016 - 01.2018
Bachelor of Arts - French Literature
Loyola College
Chennai 01.2013 - 01.2016
Skills
- French–English Translation & Interpretation
- Invoice Processing (PO & Non-PO)
- Vendor Reconciliations
- Month-End Closures
- ERP Tools: SAP
- Credit/Debit Note Handling
- Email & Query Management
- Excel (Pivot Tables, VLOOKUP)
- Major Incident Management (MIM)
- Incident Management (IM Tickets)
- Ticketing Tools: ServiceNow, Remedy
- Active Directory & SCCM
- Outlook 365, MS Office Suite
- Governance Reporting & Documentation
- Cross-cultural Communication & Stakeholder Engagement
- Remote Tools: Citrix, AnyDesk, Remote Desktop
- Communication: Call/email/chat support
Incident management
Escalation management
Service desk experience
Customer service
Software installation
Ticket management
Technical troubleshooting
Websites
Certification
DELF B1 – French Language Proficiency
Accomplishments
- Handled multiple MIM situations with minimal downtime and quick RCA turnaround.
- Awarded for maintaining 100% SLA on French-language IM ticket queues.
- Star Performer for 3 consecutive quarters in AP processing quality (2024–2025).
- Created and maintained bilingual SOPs adopted company-wide.
Timeline
Accounts Payable Analyst – French Language Specialist
RENAULT NISSAN TECHNOLOGIES
07.2021 - Current
IT Service Desk Analyst – French Support
Cognizant Technology & Solutions
05.2018 - 06.2021
Master of Arts - French (Translation & Interpretation)
Pondicherry University
01.2016 - 01.2018
Bachelor of Arts - French Literature
Loyola College
01.2013 - 01.2016
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