Kishore Madhana

Cloud Platform For Digital Sales (CPDS):

• Created a versatile platform for IBM's sales operations.
• Integrated over 15 solutions for various customer needs, like software trials, contract management, and electronic signature workflows.
• Used microservices, relational and non-relational databases, and cloud services for scalability and flexibility.

IBM Sales Cloud Middleware:

• Oversaw the integration of Salesforce as IBM's main CRM solution.
• Managed the connection between ISC and IBM's account database in SAP systems.
• Addressed challenges in using Salesforce features by creating middleware solutions.
• Ensured smooth integration of ISC and SAP systems to improve sales efficiency.
  Used Python technology for integration purposes.

CRM Integration Platform (CIP):

• Designed a comprehensive platform to sync data across multiple CRM systems for IBM.
• Improved deal finalization by removing data silos.
• Used Kafka technology to handle large volumes of data.
• Implemented measures to prevent system failures.
• Ensured data integrity with optimized Kafka usage.

Roles & Responsibilities:

• Established a GitHub strategy centered around trunk-based development. Ensured team comprehension and provided guidance throughout implementation.
• Configured and managed virtual networks, subnets, network security groups, route tables, internet gateways in Openshift & IBM Cloud.
• Implemented Microservice architecture and conducted continual reviews, iterating based on feedback to optimize performance and scalability.
• Engineered cost-efficient solutions and fine-tuned cloud infrastructure through rigorous monitoring of usage patterns and strategic optimization.
• Established the roadmap for migrating monolithic applications to the cloud, outlining key milestones and strategies for a successful transition.
• Identified, evaluated, and presented technologies and services to enhance operational efficiencies and tackle shadow IT challenges through cloud solutions. Notably, I introduced the IBM APPID cloud service for authentication and authorization, significantly improving the operational costs of the CPDS platform.
• Defined integrations with enterprise systems to streamline processes, reducing manual work and enhancing operational efficiency.
• Provided technical guidance and mentorship to junior members of the team regarding best practices for developing cloud-native applications.
• Developed architectural diagrams depicting high level designs incorporating components such as databases, storage systems, compute nodes deployed on the cloud platform.
• Monitored system performance metrics such as CPU utilization rate, memory usage, disk I and O using monitoring services.

• Worked as a member of the OpenText TeamSite product development team.
• Quickly grasped the TeamSite architecture and actively contributed to enhancing the product's features and capabilities.
• Resolved 60% of defects.
• Delivered an independent feature request.
• Engaged proactively in customer calls to address and resolve issues related to authoring and publishing digital content, ensuring customer satisfaction and smooth operation of the platform.

• Worked with architect to implement designed features on JIO platforms
• Integrated 4 businesses to channels to enhance JIO chat users experience by introducing seamless customer connect.

• Providing input into design, re-design, and development of technology products and applications
• Leading specification and software design phases of software development life cycle
• Managing design and implementing of new software development and enhancement efforts for project work
• Coordinating systems installation and software testing with other technologists
• Providing solutions to software issues and communication options for resolution and providing recommendations to customer facing technology problems
• Motivating team members for effective results in work
• Reviewing technical projects during different development stages of development life cycle
• Coordinating show and tell with client and management team at end of the sprint.