Kishore Magapu
Process Excellence Manager
Summary
Experienced Six Sigma & Continuous Quality Improvement Professional with 10 years of diverse experience. Specializes in Operations Excellence, Program Management, Leading and Implementing Six Sigma projects, Process Automations, Quality Assurance, Process Compliance & Audits, Continuous Improvement, Change Management, Business Process Reengineering, Product/Process/Tool/SOP Launches, and Metric Management. Proficient in presenting detailed reports on Root Cause Analysis for various programs and processes.
Overview
11
11
years of professional experience
Work History
Process Excellence Manager
Cognizant Technology Solutions Ltd
02.2023 - Current
- In FY23-25, Benefited client with ~$4M savings from Operational, Cost avoidance & Tool improvement initiatives by which CTS benefited with ~$ 1M as a reward (Gain Share). And, Improves the Productivity to ~125% & Quality performance to 95%+ consistently
- Manages Business Transformation and Continuous Improvement projects for the Advanced Driver Assistance Systems
- Successfully implemented 20+ process / tool / policy changes based on a thorough Data & Process door approach analysis
- Introduced automation solutions that significantly reduced manual efforts and increased overall efficiency in daily operations.
- Identify the Client's requirements and drives the team to perform impact analyses, quality deep dives, and provides the most effective solutions
- Develops customized training programs to elevate employee skills and drive continuous improvement culture.
- Facilitates process mapping sessions to gain insights into existing workflows, ultimately redesigning them for optimal performance
- Led cross-functional teams for successful process improvement initiatives, resulting in streamlined operations
- Utilize Kaizen, Lean, Six Sigma methodologies, and quality tools to drive strategic improvement initiatives across multiple workflows
- Enhances operational performance with data-driven analysis and recommendations for key stakeholders
Asst. Manager
Infosys BPM Limited
11.2021 - 01.2023
- Accountable for end to end quality consulting with an objective to improve process fulfillment
- Analyze the issues highlighted by Field Testers and will provide the resolutions to respective stakeholders for Process Change / Batch Fixing / Tool Enhancements
- Implementing methodologies to improve both Productivity and Quality parameters
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Making interactive sessions with all team members to identify the issues and conducting Brainstorming sessions to nullify
- Collaborated with the management team to develop strategic plans for business growth and improvement
- Coordinates with Engineering Neutron Teams for creating a new tool/modifying/adding new features to the tool for a whole new process or an existing process
Systems Engineer (IoT Analyst)
Tata Consultancy Services
01.2020 - 11.2021
- Worked in a Lead role for one of the prominent processes in the Apple Project and accountable for analyzing and identifying the issues in Maps data
- Works on Critical Issues and ad-hoc projects assigned by the client(Apple Maps Inc.) for identifying the routing issues which helps for process improvements and data corrections
- Analyze Regional Maps Data to identify potential issues and report to respective stakeholders for Process Change / Batch Fixing / Tool Enhancements
- Works on Root-Cause Analysis and making detailed reports as per designated timelines as mentioned for an issue
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality
- Works for Process Improvements and Tool Enhancements which helps the process to be smoother and flawless
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios
Sr. Engineer in Quality Management
RMSI Pvt. Ltd.
06.2017 - 09.2019
- Directly interactive with the client (Apple Inc.) for quality feedback, process improvements & tool enhancements which helps to make the process easier and smoother
- Performs the Root Cause Analysis (RCA) for the defects committed by the Production and Quality Controller (QC) associates in the projects and provides a report to the client with effective CAPA plans
- Performs FMEA before initiating new processes and provides the suggestive plans to rectify the flaws/defects/issues in the process based on RPN score
- Conducting periodic internal audits, releases the audit reports to the Project Managers & internal stakeholders
- Determined equipment failure root cause and implemented solutions
Graduate Engineer in Quality Control & Ship Repairs
HINDUSTAN SHIPYARD LIMITED
03.2016 - 03.2017
- Maintains the live records of available materials, equipment, machineries which are necessary for the Ship Building
- Worked under Indian Navy Officials as Quality Assurance role for the maintenance of 3 INS Defensive Ships and also worked for building the ships like One Heavy Cargo, 3 Large Vessels and 7 Tugs
- Manages the available human resource activities to complete multiple projects on TAT
- Performing the Quality Checks on a regular basis for the Ships at different levels of Load and sharing the analyzed reports to the Dock Manager along with Corrective action plans
- Performed the 'Load Trail Tests' under the guidance of AGM, Dry Dock & Ship Repairs Department for INS defense Ship in presence of Deputy Chief of Naval Staff (DCNS)
- Provides the training for Electrical and Mechanical Engineering students on the equipment, machines and process of Ship Designing, Buildings & Repairs
- Enhanced design processes through the incorporation of advanced software tools, resulting in higher quality projects
- Assisted in the recruitment, onboarding, and training of new team members, fostering a positive work environment conducive to professional growth
Site Engineer
SRI LAXMI NARASIMHA AGENCIES
06.2014 - 01.2016
- Maintains the Work progress reports on a daily basis and Project completion records in the Company's portal
- Improved the processes of Load Tests and Quality Check Procedures for obtaining the Optimal Results
- Implemented the Optimal Procedures for the project of 132/33KV & 33/11KV Substations Construction and completed the project within Timelines
- Singly handled '3' projects at-a-time located in Rural areas of Orissa State (OPTCL) from vendor end.
- Performs Quality Check-ins for the Electrical equipment before & after installation with multiple load checks and provides detailed reports to the Sr. Manager followed by Project Manager
- Performs Field survey for Line Erection works and updates the same through a report to Project Stakeholders for getting an approval of land from the state government/individuals
- Checked technical designs and drawings for adherence to standards
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines
Skills
[Cert] Lean Six Sigma (Black Belt)
[Cert] Continuous Quality Improvement
[Cert] Six Sigma (Green Belt)
Business Process Reengineering
Operational Excellence
Customer Focus
Cost Reduction
Workflow Optimization
Process Automation
FMEA - Planning & Implementation
7QC Tools & 5S Methodology
Value Stream Mapping & Process Auditing
Declaration
I hereby declare that all particulars given are proper, complete and correct to the best of my knowledge and belief. I request you to be kind enough to give me an opportunity to serve your esteemed organization.
Place
Visakhapatnam, Andhra Pradesh
Timeline
Process Excellence Manager
Cognizant Technology Solutions Ltd
02.2023 - Current
Asst. Manager
Infosys BPM Limited
11.2021 - 01.2023
Systems Engineer (IoT Analyst)
Tata Consultancy Services
01.2020 - 11.2021
Sr. Engineer in Quality Management
RMSI Pvt. Ltd.
06.2017 - 09.2019
Graduate Engineer in Quality Control & Ship Repairs
HINDUSTAN SHIPYARD LIMITED
03.2016 - 03.2017
Site Engineer
SRI LAXMI NARASIMHA AGENCIES
06.2014 - 01.2016