Kishore P Mammen
Peruva Po
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
Work History
Business Manager
Raymond Lifestyle Ltd
Kochi
09.2023 - Current
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Developed marketing plans for new products or services offered by the company.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
Store Manager
Reliance Trends
Kochi
08.2022 - 09.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
Savers Outlet BMA Group - RedTag
04.2018 - 01.2021
- Company Overview: Twenty4 Fashion
- Greeting and Serving customers
- Being competent in all aspects of work done by salespeople, supervisors and Asst Managers
- Completing payroll summaries
- Being aware and having a working understanding of company policies
- Displaying strong leadership qualities
- Being involved in the hiring process
- Carrying out employee evaluation
- Motivating employees
- Holding regular staff meetings
- Addressing employee and customer concerns
- Planning and conducting training sessions with Asst managers
- Twenty4 Fashion
Mall Manager
Landmark Arabia
09.2009 - 09.2017
- Company Overview: CenterPoint KSA
- Maintaining retail floor standards
- Maintaining visual & merchandising standards
- Monitoring stock movement & ordering according to requirement
- Coordinating with the mall management to implement events and seasonal functions
- Training, guiding and motivating staff
- Managing staff and staff related issues
- Reviewing staff performance and appraisals
- Implementing stock controlling measures
- Implementing statutory and legal requirements
- Controlling variable costs through cost efficiency and planning
- Banking
- Achieving the budget for the mall
- Co-ordinate with dept managers in order to achieve budget
- Conduct weekend activities
- Implement best practice at store
- Organizing 'fun at work' for staff
- Identifying slow moving items and come up with action plan
- Implementing 'best buy' for departments
- Prepares SWOT for mall
- Suggesting ideas and action plans to senior management
- Mall health & safety in charge
- Co-ordinating all maintenance work in mall
- Reporting to area manager, operation manager & concept manager
- Co-ordinating with marketing for implementations in mall
- CenterPoint KSA
- Riyadh region Happiness Champion for Centrepoint
Customer Relationship Executive
Thoms Cook (I) Ltd
03.2008 - 05.2009
- Company Overview: Cochin Kerala
- Providing valuable information to the customers regarding the foreign currency exchange and rates
- Coordinating the Express Money and MoneyGram fund transfers
- Coordinating the Sales Promotion Activities like distribution of Product brochure, Danglers, glow sign boards, and Display stands with marketing executives
- Cochin Kerala
Education
B.Com - Computer Application
Mahatma Gandhi University
Kottayam, Kerala01.2006
HSE -
Board of Higher Secondary Education
Kerala01.2002
10th -
Board of Higher Secondary Education
Kerala01.2000
Skills
- Strategic Business Development
- Customer retention
- Operations Management
- Business planning
- Customer service
- Employee management
- Performance Evaluations
- Business generation
- Recruiting and hiring
- Lead Generation
- Vendor engagement
- Team building and leadership
- Social media promotion
- Decision making
- CRM software
- Employee Motivation
Performanceappraisal
- Goal/KRA Setting.
- Confirmation Appraisal for Probation period completed employees.
- Coordinating all Performance Appraisal procedure related to promotion, Salary hike etc.
Corestrengths
Communicate with passion and politely., English, Arabic, Hindi, Malayalam, Tamil, MS Office, SAP (Rpos), Oracle (Orpos, wms)
Personal Information
- Passport Number: F7924753
- Passport Date Of Issue: 05/24/16
- Passport Place Of Issue: Kochi
- Passport Expiry Date: 05/25/26
- Driving License: Saudi Arabia, India
Timeline
Business Manager
Raymond Lifestyle Ltd
09.2023 - Current
Store Manager
Reliance Trends
08.2022 - 09.2023
Store Manager
Savers Outlet BMA Group - RedTag
04.2018 - 01.2021
Mall Manager
Landmark Arabia
09.2009 - 09.2017
Customer Relationship Executive
Thoms Cook (I) Ltd
03.2008 - 05.2009
B.Com - Computer Application
Mahatma Gandhi University
HSE -
Board of Higher Secondary Education
10th -
Board of Higher Secondary Education
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