Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Software
Interests
Internship
Timeline
KISHORE S

KISHORE S

Investigations Specialist
CHENNAI,TAMIL NADU

Summary

• Experience in e-commerce rights owner and seller management, business user testing and onboarding, expansion of program, stakeholder management, productivity and quality assurance management, process improvement at the world's largest online marketplace.

• Self-motivated and leads by example to motivate other resources in the organization. Strong focus on key inputs for business and deliver them with high quality on time.

• A quick and proactive learner with a flair for adopting emerging trends and addressing industry requirements to achieve organizational goals. Excellent interpersonal, communication and organizational skills with demonstrated abilities to analyze problems logically and stakeholder relations, aiding in unhindered daily workflow process.

Overview

2
2
Languages
1
1
Certificate
6
6
years of post-secondary education
2
2
years of professional experience

Work History

Investigations Specialist

Amazon Development Centre India Pvt. Ltd.
Hyderabad, Telangana
06.2020 - Current
  • Responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'.
  • Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience.
  • Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.

Customer Service Representative

GROUPON SHARED SERVICES PRIVATE LIMITED
Chennai, Tamil Nadu
02.2020 - 06.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

ML Data Associate-I

Amazon Development Center India Pvt. Ltd
Chennai, Tamil Nadu
05.2018 - 11.2018
  • Transformed raw data to conform to assumptions of machine learning algorithm.
  • Worked closely with internal customers like Machine Learning Science modelling teams, providing the critical data they need to improve Alexa's Automatic Speech Recognition and Natural Language Understanding models and domain features.

Education

SSLC -

Spartan Matric. Higher Sec. School
06.2011 - 07.2012

88.2%

HSC -

Spartan Matric. Higher Sec. School
06.2013 - 07.2014

82%

B.E - ELECTRONICS AND COMMUNICATION ENGINEERING

Dhanalakshmi College of Engineering
08.2014 - 05.2018

GPA: 6.81, First Class

Electro Technical Officers (ETO)

Hindustan Institute of Maritime Training (HIMT)
02.2019 - 06.2019

Skills

    Advanced oral and written communication skills

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Certification

POST GRADUATE DIPLOMA IN EMBEDDED SYSTEM DESIGN from AFL IT ACADEMY. – Chennai, India, in the year 2017 with ‘A' Grade.

Accomplishments

  • Awarded the General Proficiency for securing Second place in National Level Karate Tournament.
  • Secured highest marks in English in X standard board exams.
  • Awarded the BLACK BELT in karate.
  • Awarded as Best Emerging Rotaractor of the year 2014-2015.
  • Awarded as Outstanding Rotaract Club President of the year 2017-2018.
  • Awarded as Best Group Rotaract Representative of the year 2018-2019.
  • Received Rewards & Recognition - Spotlight /Thank you Award, Top Performer and Trendsetter Award from Amazon for excellent performance.

Additional Information

VOLUNTEER EXPERIENCE AND LEADERSHIP:

  • Worked as Steward in MY FLAG MY INDIA - GUINNESS RECORD for World Largest Human National Flag formation.
  • Participated in the Annual Terry Fox Run held at Indian Institute of Technology Madras,Chennai.
  • Hosted a cultural as the Co-Chairman to raise fund to build RO systems in underprivileged schools.
  • Elected as the President of Rotaract Club of Dhanalakshmi College of Engineering for the year 2017-2018.

Software

MS Office

Adobe Connect

Interests

Karate

Badminton

Glass painting

Internship

Worked as a Trainee in Bharat Sanchar Nigam Limited

Timeline

Investigations Specialist - Amazon Development Centre India Pvt. Ltd.
06.2020 - Current
Customer Service Representative - GROUPON SHARED SERVICES PRIVATE LIMITED
02.2020 - 06.2020
Hindustan Institute of Maritime Training (HIMT) - , Electro Technical Officers (ETO)
02.2019 - 06.2019
ML Data Associate-I - Amazon Development Center India Pvt. Ltd
05.2018 - 11.2018

POST GRADUATE DIPLOMA IN EMBEDDED SYSTEM DESIGN from AFL IT ACADEMY. – Chennai, India, in the year 2017 with ‘A' Grade.

08-2017
Dhanalakshmi College of Engineering - B.E, ELECTRONICS AND COMMUNICATION ENGINEERING
08.2014 - 05.2018
Spartan Matric. Higher Sec. School - HSC,
06.2013 - 07.2014
Spartan Matric. Higher Sec. School - SSLC,
06.2011 - 07.2012
KISHORE SInvestigations Specialist