MS Office
KISHORE S
Investigations Specialist
CHENNAI,TAMIL NADU
Summary
• Experience in e-commerce rights owner and seller management, business user testing and onboarding, expansion of program, stakeholder management, productivity and quality assurance management, process improvement at the world's largest online marketplace.
• Self-motivated and leads by example to motivate other resources in the organization. Strong focus on key inputs for business and deliver them with high quality on time.
• A quick and proactive learner with a flair for adopting emerging trends and addressing industry requirements to achieve organizational goals. Excellent interpersonal, communication and organizational skills with demonstrated abilities to analyze problems logically and stakeholder relations, aiding in unhindered daily workflow process.
Overview
2
2
Languages
1
1
Certificate
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Investigations Specialist
Amazon Development Centre India Pvt. Ltd.
Hyderabad, Telangana
06.2020 - Current
- Responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'.
- Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience.
- Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.
Customer Service Representative
GROUPON SHARED SERVICES PRIVATE LIMITED
Chennai, Tamil Nadu
02.2020 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
ML Data Associate-I
Amazon Development Center India Pvt. Ltd
Chennai, Tamil Nadu
05.2018 - 11.2018
- Transformed raw data to conform to assumptions of machine learning algorithm.
- Worked closely with internal customers like Machine Learning Science modelling teams, providing the critical data they need to improve Alexa's Automatic Speech Recognition and Natural Language Understanding models and domain features.
Education
SSLC -
06.2011 - 07.2012
88.2%
HSC -
06.2013 - 07.2014
82%
B.E - ELECTRONICS AND COMMUNICATION ENGINEERING
08.2014 - 05.2018
GPA: 6.81, First Class
Electro Technical Officers (ETO)
02.2019 - 06.2019
Skills
Advanced oral and written communication skills
Certification
POST GRADUATE DIPLOMA IN EMBEDDED SYSTEM DESIGN from AFL IT ACADEMY. – Chennai, India, in the year 2017 with ‘A' Grade.
Accomplishments
- Awarded the General Proficiency for securing Second place in National Level Karate Tournament.
- Secured highest marks in English in X standard board exams.
- Awarded the BLACK BELT in karate.
- Awarded as Best Emerging Rotaractor of the year 2014-2015.
- Awarded as Outstanding Rotaract Club President of the year 2017-2018.
- Awarded as Best Group Rotaract Representative of the year 2018-2019.
- Received Rewards & Recognition - Spotlight /Thank you Award, Top Performer and Trendsetter Award from Amazon for excellent performance.
Additional Information
VOLUNTEER EXPERIENCE AND LEADERSHIP:
- Worked as Steward in MY FLAG MY INDIA - GUINNESS RECORD for World Largest Human National Flag formation.
- Participated in the Annual Terry Fox Run held at Indian Institute of Technology Madras,Chennai.
- Hosted a cultural as the Co-Chairman to raise fund to build RO systems in underprivileged schools.
- Elected as the President of Rotaract Club of Dhanalakshmi College of Engineering for the year 2017-2018.
Software
Adobe Connect
Interests
Karate
Badminton
Glass painting
Internship
Worked as a Trainee in Bharat Sanchar Nigam Limited
Timeline
Investigations Specialist - Amazon Development Centre India Pvt. Ltd.
06.2020 - Current
Customer Service Representative - GROUPON SHARED SERVICES PRIVATE LIMITED
02.2020 - 06.2020
Hindustan Institute of Maritime Training (HIMT) - , Electro Technical Officers (ETO)
02.2019 - 06.2019
ML Data Associate-I - Amazon Development Center India Pvt. Ltd
05.2018 - 11.2018
POST GRADUATE DIPLOMA IN EMBEDDED SYSTEM DESIGN from AFL IT ACADEMY. – Chennai, India, in the year 2017 with ‘A' Grade.
08-2017
Dhanalakshmi College of Engineering - B.E, ELECTRONICS AND COMMUNICATION ENGINEERING
08.2014 - 05.2018
Spartan Matric. Higher Sec. School - HSC,
06.2013 - 07.2014
Spartan Matric. Higher Sec. School - SSLC,
06.2011 - 07.2012
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