Kishore S
Bengaluru
Summary
Reliable Senior Analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point.
Overview
13
13
years of professional experience
Work History
Network & Svcs Operations Senior Analyst
Accenture Solutions
Bengaluru
12.2021 - Current
- Led a team of network operations associates to monitor and optimize dispatch operations, consistently meeting service level agreements and surpassing client expectations.
- Reviewed business requirements documents and developed project plans accordingly.
- Identified areas for improvement within existing systems through use of descriptive statistics or predictive modeling techniques.
- Provided technical support to junior analysts regarding data analysis techniques and methods.
- Coordinated with other departments to ensure accuracy of data collection and analysis.
- Created detailed reports that documented findings and presented recommendations to senior leadership.
- Analyzed data from various sources to identify trends and patterns.
- Participated in brainstorming sessions with other senior analysts to develop innovative solutions for client needs.
- Monitored performance metrics associated with existing data solutions and recommended improvements when necessary.
- Managed client relationships, ensuring effective communication and alignment of process changes and field-related requests.
Senior Customer Service Associate
Accenture Solutions
Bengaluru
11.2016 - 02.2019
- Managed and coordinated field operations activities, including dispatching technicians and scheduling appointments.
- Monitored field operations in real-time, identifying and addressing any issues or delays to maintain service level agreements.
- Collaborated with field technicians and other stakeholders to resolve operational challenges and improve service delivery processes.
- Provided real-time support to field technicians, resolving issues and coordinating resources as needed to meet customer needs.
- Implemented process improvements to streamline dispatch operations and increase productivity.
- Collaborated with cross-functional teams to address customer escalations and resolve service issues promptly.
- Utilized tracking and reporting tools to monitor key performance indicators (KPIs) and identify areas for improvement.
Senior Sales Executive
Voisys Global Solutions
Bengaluru
02.2016 - 10.2016
- Cold calling US customers to sell used car spare parts.
- Negotiating prices and closing sales.
- Handling payment collection.
- Coordinating with the yard for order placement.
- Following up with customers on delivery.
- Building customer relationships.
Customer Service Advisor
Aegis Pvt Ltd
Bengaluru
02.2011 - 08.2013
- Efficiently managed flight reservations, cancellations, and modifications for customers.
- Consistently met targets while maintaining high standards of customer service.
- Received positive feedback from team members, senior management, and clients.
- Handled refund, reservation, cancellation, and validations.
- Maintained client complaint tracker and ensured customer satisfaction to prevent escalations.
Education
High School Diploma -
ITI in Electronics Mechanic
01-2007
Angels High School
Rajajinagar01-2003
Skills
- Client management
- Data Analysis
- Stakeholder Communication
- Client Relationship Management
- Problem Solving
- Time Management
- Leadership & Team Management
- Ability to effectively prioritize tasks and manage multiple projects simultaneously
- Change management and process improvement
Languages
English
First Language
Kannada
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Telugu
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Accomplishments
- Encore Award Winner
- Extramile Award Winner
Timeline
Network & Svcs Operations Senior Analyst
Accenture Solutions
12.2021 - Current
Senior Customer Service Associate
Accenture Solutions
11.2016 - 02.2019
Senior Sales Executive
Voisys Global Solutions
02.2016 - 10.2016
Customer Service Advisor
Aegis Pvt Ltd
02.2011 - 08.2013
High School Diploma -
ITI in Electronics Mechanic
Angels High School