Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KISHORE S

Srivilliputtur

Summary

CARRIER OBJECTIVE To present my best as an engineering cadet, in an organization of merit, where I can utilize my learning and strengths which would ultimately enable me as a graduate to grow while fulfilling the firm's goal

Overview

6
6
years of professional experience

Work History

AR ASSOCIATE

OMEGA HEALTH CARE
CHENNAI
04.2023 - 11.2023
  • Review the claim allocated and check status by calling the payer or through IVR /Web Portal
  • Ask a series of relevant questions depending on the issue with the claim and record the responses
  • Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers
  • Record the actions and post the notes on the customer's revenue cycle platform
  • Use appropriate client specific call note standards for documentation
  • Adhere to MBW's information security guidelines
  • Be in the center of ethical behavior and never on the sidelines
  • Supervised work of contracted employees to deliver work on schedule.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Operated equipment to exceed production targets.
  • Thrived in fast-paced environment with energy and enthusiasm.
  • Developed ongoing programmes using good team communication and collaboration.
  • Built and maintained courteous and effective working relationships.
  • Collaborated with team members to achieve target results.

ASSOCIATE ENGINEER

MAHINDRA BUSINESS SOLUTION INTEGRATED
MUMBAI
12.2021 - 10.2022
  • Welcome customers warmly when they enter the bank; calling them by name (if known)
  • Help customers over the phone; answering on the first ring if available
  • Serve customers in opening new accounts, updating current accounts, and closing accounts including, but not
  • Limited to, checking, savings, CDs, safe deposit boxes, IRAs and HSAs
  • Assist customers with routine account-related requests such as:
  • Funds transfers and availability
  • Automatic funds transfers (AFTs)
  • Stop payments
  • Bank deposit products and service charges
  • ATM & Debit Card usage and limits
  • Checking and savings account transactions
  • Bank interest rates
  • ACH & Debit Card Disputes
  • Complete verification requests by third parties
  • Internet banking including bill pay and mobile banking
  • Check orders
  • Cross-sell bank products and services based on customer needs, in accordance with the bank's program
  • Standards
  • Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
  • Evaluate customer requests for service charge refunds and process necessary paperwork to refund customer service charges as necessary
  • Ensure and maintain excellence in front-line coverage to greet and assist walk-in customers and cover the phones
  • May input, maintain, and/or delete ATM and Debit Cards within system
  • Facilitate IRA creation, rollovers, transfers, distributions, and account closing
  • Assist customers in redeeming their savings bonds
  • Open, set timers, and close the safe deposit vault utilizing dual control
  • Contact customers to obtain necessary signatures and documentation on accounts due to an exception or missing information
  • Actively participate in training programs to maintain and acquire additional job knowledge and skills
  • Maintain the highest level of confidentiality with all information obtained
  • Represent the Bank in a manner that maintains and expands positive relations with all customers, potential Customers, and co-workers
  • Our people make the difference, and we put relationships first
  • Perform as a team member in allocating and coordinating the work flow
  • Contribute to the fulfillment of department and company objectives and goals
  • Comply with all department and company policies, procedures and regulations
  • Other duties as assigned, TECH MAHINDRA DESIGNATION:CUSTOMER CARE SUPPORT CLIENT:FLIPKART

CUSTOMER CARE

Tech Mahindra
CHENNAI
08.2021 - 11.2021
  • A customer support team's underlying focus is on problem solving in the short term
  • Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns
  • Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score
  • Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business
  • Generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values
  • Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success
  • Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score.

Marketing Executive

MALATHY PAPER CUPS PVT LTD
SRIVILLIPUTTER
05.2018 - 04.2021
  • Managed day-to-day activities with PR, press and marketing communication agencies with a focus on the branding principles; executed events & campaigns and increased
  • Revenue every year
  • Provided comprehensive training to corporate personnel and individuals on personality development, public speaking and communication skills
  • Implemented a framework of metrics, reported and controlled the online marketing activity
  • Assisted the company's business development team in developing proposals within the digital marketing segment
  • Executed content management activities including creation and publishing of relevant content on the website revenue every year
  • Provided comprehensive training to corporate personnel and individuals on personality development, public speaking and communication skills
  • Implemented a framework of metrics, reported and controlled the online marketing activity
  • Assisted the company's business development team in developing proposals within the digital marketing segment
  • Executed content management activities including creation and publishing of relevant content on the website

Education

B.Tech - Information Technology

Hindustan college of Engineering and Technology
2017

XII -

Srivi lions Matric and Higher Secondary School
2013

Srivi lions Matric and Higher Secondary School
2011

Skills

  • KEY SKILLS & EXPERTISE
  • Computer Hardware Knowledge
  • Computer Software Knowledge
  • Internet Applications
  • Networks
  • Operating Systems
  • Troubleshooting
  • Internet Security
  • AREA OF INTEREST
  • HTML
  • Gaming
  • STRENGTH
  • Adaptable
  • Optimistic and self-motivated
  • Enormous patience
  • Good team work and listener

Accomplishments

  • Attended workshop on Service Oriented Architecture workshop organized by IEEE& conducted by Hindustan, Coimbatore
  • Attended workshop on Hands On Ethical Hacking & Cyber Security workshop conducted by Hindustan, Coimbatore.

Timeline

AR ASSOCIATE

OMEGA HEALTH CARE
04.2023 - 11.2023

ASSOCIATE ENGINEER

MAHINDRA BUSINESS SOLUTION INTEGRATED
12.2021 - 10.2022

CUSTOMER CARE

Tech Mahindra
08.2021 - 11.2021

Marketing Executive

MALATHY PAPER CUPS PVT LTD
05.2018 - 04.2021

B.Tech - Information Technology

Hindustan college of Engineering and Technology

XII -

Srivi lions Matric and Higher Secondary School

Srivi lions Matric and Higher Secondary School

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