To pursue a challenging career involving my technical and interpersonal skills, to give an outstanding performance to the organization, with utmost dedication and commitment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Solution Center-Technical
HPE
Bangalore
10.2023 - Current
Diagnosed and resolved technical issues on basic compute products to high-end compute products.
Collaborated closely with aligned team members to achieve team performance and outcomes.
Supported implementation of new technologies to enhance server efficiency.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Conducted root cause analysis to identify recurring issues and implement solutions.
Worked on escalated customer issues by collaborating with the next-level support team.
Attempted recovery calls on dissatisfied customers with empathy and professionalism to turn around satisfied customers.
L1 Server Support Engineer
TekSystems
Bangalore
01.2022 - 09.2023
Resolved 95% of escalated cases within specified SLAs, ensuring timely customer support.
Provided technical support for server-related issues in a fast-paced environment.
Collaborated with cross-functional teams to troubleshoot complex service-related issues.
Monitored servers post-critical patches to identify and implement improvement opportunities.
Documented troubleshooting processes and technical solutions for future reference.
Configured and deployed server hardware and software effectively.
Conducted training sessions for new engineers on server products.
Associate Prof-Infrastructure
Sutherland Global Services Private Ltd.
02.2021 - 07.2021
Provided Level 1 technical support through calls, via remote sessions, and chats to resolve customer queries, and configuration and firmware upgrades.
Conducted regular follow-ups with customers, offering updates and tailored action plans.
Escalated critical tickets to Level 2 support when issues exceeded Level 1 capabilities.
Leveraged log analysis to identify the root cause analysis of critical network outages, resolving issues, and minimizing downtime.
Expedited resolution of 30+ critical cases per month, adhering to SLAs, and enhancing client satisfaction.
Achieved top scorer status during training period for outstanding performance.
Gained expertise in NAS, DAS, SAN/FABRIC, RAID protection, and backup technologies.
Intern
Abstream Technologies
01.2020 - 12.2020
Company Overview: Internship on Enterprise Technology.
Experience in Storage Area Networking technologies and associated protocols like FCP and iSCSI.