Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Accomplishments
Affiliations
Timeline
Generic
Kishore S

Kishore S

Bangalore

Summary

To pursue a challenging career involving my technical and interpersonal skills, to give an outstanding performance to the organization, with utmost dedication and commitment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Solution Center-Technical

HPE
Bangalore
10.2023 - Current
  • Diagnosed and resolved technical issues on basic compute products to high-end compute products.
  • Collaborated closely with aligned team members to achieve team performance and outcomes.
  • Supported implementation of new technologies to enhance server efficiency.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Conducted root cause analysis to identify recurring issues and implement solutions.
  • Worked on escalated customer issues by collaborating with the next-level support team.
  • Attempted recovery calls on dissatisfied customers with empathy and professionalism to turn around satisfied customers.

L1 Server Support Engineer

TekSystems
Bangalore
01.2022 - 09.2023
  • Resolved 95% of escalated cases within specified SLAs, ensuring timely customer support.
  • Provided technical support for server-related issues in a fast-paced environment.
  • Collaborated with cross-functional teams to troubleshoot complex service-related issues.
  • Monitored servers post-critical patches to identify and implement improvement opportunities.
  • Documented troubleshooting processes and technical solutions for future reference.
  • Configured and deployed server hardware and software effectively.
  • Conducted training sessions for new engineers on server products.

Associate Prof-Infrastructure

Sutherland Global Services Private Ltd.
02.2021 - 07.2021
  • Provided Level 1 technical support through calls, via remote sessions, and chats to resolve customer queries, and configuration and firmware upgrades.
  • Conducted regular follow-ups with customers, offering updates and tailored action plans.
  • Escalated critical tickets to Level 2 support when issues exceeded Level 1 capabilities.
  • Leveraged log analysis to identify the root cause analysis of critical network outages, resolving issues, and minimizing downtime.
  • Expedited resolution of 30+ critical cases per month, adhering to SLAs, and enhancing client satisfaction.
  • Achieved top scorer status during training period for outstanding performance.
  • Gained expertise in NAS, DAS, SAN/FABRIC, RAID protection, and backup technologies.

Intern

Abstream Technologies
01.2020 - 12.2020
  • Company Overview: Internship on Enterprise Technology.
  • Experience in Storage Area Networking technologies and associated protocols like FCP and iSCSI.
  • Activities: Array installation, V-disc creation, LUN mapping, Snapshot scheduling, multi-pathing configuration.
  • Internship on Enterprise Technology.

Education

BE - Electronics and communication Engineering

Global Academy of Technology
Bengaluru
07.2019

Diploma - Electronics and Communication

Rajiv Gandhi Polytechnic (DTE)
Bengaluru
05.2015

SSLC - State

The New Cambridge High School
Bengaluru
04.2011

Skills

  • Server configuration
  • Root cause analysis
  • Problem solving
  • Calm under pressure
  • Effective communication
  • Team leadership and training
  • Security zoning and mapping
  • LUN masking and RAID management
  • Backup technologies
  • Local and site replication

Certification

Abstream Certified Professional on Enterprise Technology (ACPET)

Certified Professional on Data Center Virtualization

Disclaimer

  • I hereby declare that all the above information is true to the best of my knowledge and belief.

Accomplishments

  • Recognised as top performer
  • Certified in VMware vSphere 8.x Professional
  • Pursuing Azure -104 Administration

Affiliations

  • Managed a complex caseload of customer issues while simultaneously mentoring and onboarding new engineers.
  • Served as an active member of key initiatives within the department ("tower"), contributing to projects beyond daily responsibilities.
  • Initiated proactive recovery calls to dissatisfied customers, successfully escalating critical issues and improving overall customer satisfaction.

Timeline

Customer Solution Center-Technical

HPE
10.2023 - Current

L1 Server Support Engineer

TekSystems
01.2022 - 09.2023

Associate Prof-Infrastructure

Sutherland Global Services Private Ltd.
02.2021 - 07.2021

Intern

Abstream Technologies
01.2020 - 12.2020

BE - Electronics and communication Engineering

Global Academy of Technology

Diploma - Electronics and Communication

Rajiv Gandhi Polytechnic (DTE)

SSLC - State

The New Cambridge High School
Kishore S