Kishore Shetty
Mangalore
Summary
A hardworking, service orientated and efficient Bartender who is passionate about delivering a premium drinking and dining experience to guests. Have a flare for presentation, possesses superb communication skills and is an expert at maximizing bar revenue. Always approaches guests with a welcoming smile and being extremely knowledgeable is able to answer any questions about the drink and food menus. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Energetic Cocktail Server with strong wine, spirit and craft beer knowledge. Accustomed to balancing quality with efficiency in high-volume service environments. Trained in customer service with proven bartending skills. Hardworking Cocktail Server with strong aptitude for memorization and accurate order fulfillment with personable attitude. Applies knowledge of [Area of expertise] and skill for beverage recommendations to create exceptional customer experiences.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Bartender
Costa Cruise Line
11.2012 - Current
- Preparing alcoholic or non alcoholic beverage for bar and patron
- Interact with customers and take orders and serve snacks and drinks
- Assess customer's needs and preference and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customer identifications and confirm it meet legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture and excellent guest experience
- Comply with all food and beverage regulations
- To keep the bar organize and stocked and clean.
- Supported bartenders during busy periods by efficiently multitasking between drink preparation, order taking, and payment processing
- Increased bartender productivity by prepping garnishes, glassware, ice, mixing tools, and other essential items before peak hours
- Contributed to increased sales by suggesting popular or seasonal cocktails, promoting specials, and upselling premium liquors
- Reduced spoilage rates by monitoring product freshness and rotating stock according to expiration dates or seasonal availability
- Removed empty dishes and silverware, collected trash, and sanitized surfaces
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages
- Accepted payments, calculated change, processed cards and issued receipts
- Maintained strict adherence to local alcohol laws regarding identification checks and responsible service practices for guest safety
- Developed strong rapport with regular clientele through engaging conversation, remembering preferences, and providing personalized service
Bar Waiter
Amet Cruises
06.2011 - 01.2012
- Served alcoholic and non-alcoholic beverages in bar environment.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Received over beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders
- Supported needs of - person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Waiter
Blue Ocean Cruises
11.2010 - 05.2011
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Waiter
Golden Peace Hotel and Resorts Pvt Ltd
05.2008 - 07.2010
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Assistant Waiter
Star Cruises Malaysia
07.2006 - 06.2007
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
Education
BBA - Bacholer of Business Management
Mangalore University
St.Aloysius Collage 06.2003 - 06.2006
Skills
Exceptional experience in all operations for bars for drinks and wines
Liquor, beer, and wine knowledge
Mixology expertise
Beer recommendations
Alcohol Knowledge
Craft beer knowledge
Dining area maintenance
Cleanliness
Table Setting
Beverage Service
Customer Service
Good understanding of pre-check and closeout processes
Ability to work for long hours in confined areas
Ability to verify age of customers before service
Remarkable ability to maintain confidentiality of guest information
Outstanding ability to operate point of sales procedure
Huge knowledge of food and drink preparation
Deep knowledge of drink recipes and beverages
Exceptional experience in all operations for bars for drinks and wines
Languageskills
- English
- Italian
- Spanish
- Hindi
References
- Costa Cruise Line, Neil Palooka, CEO, Privacy@Costa.It, +390105483/1-800-462-6702
- Costa cruise line, Richard Balthazar Rodrigues, Assistant Bar Manager, richies4u@rediffmail.com, phone no:+393343686001
Languages
English
Advanced (C1)
Certification
HACCP CERTIFICATE
Timeline
Assistant Bartender
Costa Cruise Line
11.2012 - Current
Bar Waiter
Amet Cruises
06.2011 - 01.2012
Waiter
Blue Ocean Cruises
11.2010 - 05.2011
Waiter
Golden Peace Hotel and Resorts Pvt Ltd
05.2008 - 07.2010
Assistant Waiter
Star Cruises Malaysia
07.2006 - 06.2007
BBA - Bacholer of Business Management
Mangalore University
06.2003 - 06.2006
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