Hi, I’m
Kishore Subramanian
Assistant System Engineer - TATA CONSULTANCY SERVICES
Chennai,TN
Summary
Dedicated and detail-oriented Client Technology Analyst with a strong foundation in service request approvals and extensive experience in troubleshooting and resolving technical issues to ensure seamless IT operations. Passionate about technology and committed to providing exceptional customer service. Excels in diagnosing and addressing hardware and software problems, assisting users with technical inquiries, and maintaining optimal system performance.
Overview
7
years of professional experience
21
years of post-secondary education
2
Languages
Work History
Tata Consultancy Services - Canadian Imperial Banking and Commerce
Client Technology Analyst
11.2024 - Current
Job overview
- ServiceNow, Service Request Management (SRM) - Facilitates a streamlined process for users to request and receive access to internal business application offering a self-service experience with features like service catalogs, mobile apps and self service application.
- Submitted requests and changes into scheduling system and created accurate customer service schedules.
- Managed time efficiently in order to complete all tasks within deadlines.
- Project Management Office - Additional responsibility for establishing and maintaining project management standards, processes, and methodologies, and providing guidance and support to project managers.
- Directed cost and risk mitigation efforts, customer service solutions, and contract management.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Tata Consultancy Services
Senior System Engineer - NetApp, Inc.
05.2022 - 09.2024
Job overview
- As a Senior Service Desk Engineer, I am responsible for implementing, and maintaining the IT infrastructure of the organization
- System Design and Architecture: Develop and oversee the creation of system architecture and infrastructure to meet organizational needs
- Installation and Maintenance: Install, configure, and maintain hardware and software systems, ensuring optimal performance and reliability
- System Monitoring and Troubleshooting: Monitor system performance, identify issues, and implement solutions to ensure smooth operations
- Security and Compliance: Implement security measures and ensure compliance with industry standards to protect organizational data and systems
- Project Management: Lead and manage IT projects, including system upgrades, migrations, and expansions, while maintaining system integrity
- Team Collaboration and Training: Collaborate with cross-functional teams to understand system requirements and provide training and mentorship to junior engineers and other team members
- Continuous Improvement: Evaluate and improve technical standards and procedures to enhance system efficiency and effectiveness
- Kept current on all federal and corporate regulations regarding security, ensuring compliance.
- Identified software issues and handled troubleshooting to resolve quickly.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
Nanomyte Production India Pvt Ltd
Senior System Administrator
04.2019 - 05.2022
Job overview
- Infrastructure Management: Oversee, maintain, and upgrade the organization's IT infrastructure, asserts, including servers, networks, storage, and cloud solutions, ensuring optimal performance and uptime
- Security and Compliance: Implement and enforce security policies and protocols to safeguard systems and data, conduct regular audits, and ensure compliance with industry regulations
- System Monitoring and Troubleshooting: Utilize monitoring tools to proactively identify potential issues, troubleshoot hardware and software problems, and perform root-cause analysis to prevent future incidents
- Backup and Disaster Recovery: Develop and manage backup solutions, disaster recovery plans, and data restoration procedures to ensure data integrity and minimize downtime in case of failures
- User Support and Training: Provide technical support and guidance to end-users, mentor junior IT staff, and conduct training sessions on system best practices
- Capacity Planning and Scaling: Analyze and forecast resource requirements, optimize capacity for scalability, and plan for infrastructure upgrades to support the organization's growth
- Documentation and Reporting: Maintain comprehensive documentation of system configurations, processes, and changes, and generate reports for management on system performance, utilization, and incidents
- Standardized job tasks and trained junior team members on industry best practices and standards.
Kriti Digitech Private Limited
IT Technician
07.2018 - 03.2019
Job overview
- ERP software installation for schools and colleges, while also providing detailed training on how this technology can be beneficial for the clients
- Proved successful working within tight deadlines and a fast-paced environment.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Worked with support teams to meet planning, safety and training standards.
- Organized and led staff meetings to share progress, establish goals, and provide additional resources to keep team members on target.
- Engaged in customer service by conducting searches of available materials, pointing out library resources and answering general questions.
Intelliers Global Services
Marketing Assistant
06.2013 - 06.2015
Job overview
- Sales - Website design
- Sales - Online marketing
- Sales - Domain name
- Sales - Fast hosting
- Sales - SEO Work
Education
Easwari Engineering College
Bachelor of Engineering - BE from Electrical, Electronics and Communications Engineering
01.2015 - 12.2018
Apollo polytechnic college
DECE from Electrical, Electronics and Communications Engineering
01.2010 - 12.2013
Marian's Matriculation Higher Secondary School
Degree and Field of Study
01.1998 - 12.2010
Skills
Desktop Administration
Incident Management
Microsoft endpoint configuration manager
Problem management
Service desk
Service operation
Ticketing system
Window desktop administrator
MFA
Active directory
JAMF
Microsoft Intunes
Cisco
ServiceNow administration
ServiceNow experience
ServiceNow implementation
Microsoft office
Team management
MS office
Timeline
Client Technology Analyst
Tata Consultancy Services - Canadian Imperial Banking and Commerce
11.2024 - Current
Senior System Engineer - NetApp, Inc.
Tata Consultancy Services
05.2022 - 09.2024
Senior System Administrator
Nanomyte Production India Pvt Ltd
04.2019 - 05.2022
IT Technician
Kriti Digitech Private Limited
07.2018 - 03.2019
Easwari Engineering College
Bachelor of Engineering - BE from Electrical, Electronics and Communications Engineering
01.2015 - 12.2018
Marketing Assistant
Intelliers Global Services
06.2013 - 06.2015
Apollo polytechnic college
DECE from Electrical, Electronics and Communications Engineering
01.2010 - 12.2013
Marian's Matriculation Higher Secondary School
Degree and Field of Study
01.1998 - 12.2010